Maverick's dashboard

suchprettyeyes replied on September 17, 2008 15:50 to the idea "Can we have a way to "save and continue editing" pages, so that we aren't forced to leave editing mode every time we want to save our work?" in PBwiki:

ditto! That sounds incredibly useful!

A comment on the question "I just submitted a help ticket. Now what?" in PBwiki:

Every interaction here is about at least one problem. Just solve them. In this case, when the system sends you somewhere, that place should provide useful information such as that the trouble ticket will be responded to in email within three days. But it seems like nobody is in charge of fixing the problems in the user interface or letting anyone else fix them. This GetFrustration system makes me angry, and I've learned to use the energy in my anger to try again to fix what made me angry. It may not work, but I break less pottery around my house that way. – Nitpicker, on September 05, 2008 17:22

A comment on the question "I just submitted a help ticket. Now what?" in PBwiki:

Despite running a wiki, these folks do a great job of obfuscating how to do stuff. They seem also quite practiced at not responding to user issues with concrete helpful information. If they used their own tool, wikis, for this support function, then WE could fill in the blanks and help each other figure out stuff. Instead, we GetSuffering which uses obsolete and unhelpful forum style interaction so that instead of getting better over time, these discussions just get longer. This constrains the best answers to get burried deeper and deeper in irrelevant material. I do not understand why they don't read "Wikinomics" and try to be more open and to make use of their own tools. It's frustrating whether you pay or even it you don't. As one tiny example, this madness of providing a postage stamp size box for composing a comment virtually guarantees that the quality of the comments will be greatly reduced. We don't even get to see what we are saying. How dumb is that? – Nitpicker, on September 05, 2008 17:12

George replied on August 20, 2008 07:05 to the question "Can I customize a table of contents plugin so that it omits "heading 1" and only shows "heading 2"?" in PBwiki:

I definitely agree! It makes so much more sense. I've raised this question elsewhere, but pbwiki is ignoring it. How frustrating.

Rachel Pennig replied on August 18, 2008 19:27 to the question "I just submitted a help ticket. Now what?" in PBwiki:

Hi PJ- just hang tight - we'll respond to your ticket via email.

pj replied on August 18, 2008 19:20 to the question "I just submitted a help ticket. Now what?" in PBwiki:

I just rorted a problem, & got connected here. Am I supposed to get my answer here, or on my own e mail or what? Will I get an answer before my shift tonight 6:00PM EST?
Pam

Dan M marked one of Maverick's replies in PBwiki as useful. Maverick replied to the question "I just submitted a help ticket. Now what?".

Evan Donovan marked one of Maverick's replies in PBwiki as useful. Maverick replied to the question "I just submitted a help ticket. Now what?". Evan Donovan and 3 other people think it's one of the best replies.

Evan Donovan replied on August 15, 2008 12:20 to the question "I just submitted a help ticket. Now what?" in PBwiki:

I think it would be more helpful if submitting the ticket took you to the actual ticket. At least that's what I'm used to from other support communities (Drupal, MovableType, WordPress, Apache, MAMPP). The "Now What?" page is actually more confusing.

Thanks so much for providing such a great service!

Emily Hummel replied on August 10, 2008 22:10 to the problem "When I tag a page, the tag disappears." in PBwiki:

What about when I press "Show all tags" -- none of the tags that I've used show up. Strange... thoughts? I'm positive I've entered tags on different pages on the wiki... hmmm.

Platinum 2.0 wiki, incidentally.

Shelbyrayl replied on August 08, 2008 20:44 to the question "I just submitted a help ticket. Now what?" in PBwiki:

I'm having the same problem...I attach a question or a comment onto someone else's comment or questions for clarification but I never hear anything back. Is it just not worth commenting on other post because PBwiki support does not look at them? Yep...I'm a paying customer. :)

A comment on the question "I just submitted a help ticket. Now what?" in PBwiki:

I just submitted a post (8 August 08) and landed on this page. Now What? is correct. Your official response that you would fix this was 5 months ago. How do we track our ticket? How do we see other tickets that are or aren't being worked on? Why have 5 months gone by and either a link to the ticket status or an explanation about why we can't see the status of tickets has not been put on this page. – Cinzia, on August 08, 2008 15:33

Riley started following the question "Where can I find links to all the public PBwiki's?" in PBwiki.

A comment on the discussion "I hate this new help "forum" system" in PBwiki:

My mistake... you can respond to individual comments.



About the threads, I imagine that commenting on the top Question would constitute a thread, however those questions need to themselves be put within categories like on my ning classroom 2.0 community, for example. I posted a question about embed codes, but it should really be under "Adding Media to PBWiki" or something like that. Thanks for replying... I worried because the last post was so long ago! – Shayne, on August 01, 2008 23:07

pineywoods replied on August 01, 2008 21:47 to the discussion "I hate this new help "forum" system" in PBwiki:

All good suggestions. But here's another ... perhaps I'm the most stupid person in the world, but I don't see "threads" in this new system. All the posts are listed by date ... not very helpful since it requires me (or any user) to input a keyword into the Search box to get relevant replies. Or am I missing something entirely. (And yes, I still hate this, wish the old Forums were in place, for all their faults.)

Shayne replied on August 01, 2008 21:25 to the discussion "I hate this new help "forum" system" in PBwiki:

It appears that the last comment on this thread is 5 months old, however I have a few comments and possible concrete suggestions re PBwiki's using Get Satisfaction for comments.

First of all, there is a problem page on the Summer Camp wiki. Then each page has comments. And there is GS. Where are people SUPPOSED to be asking their questions? This needs to be clarified and posted prominently on PB Wiki's camp and anywhere else that send people over to GS. To be honest, I'm not why PBWiki is using GS... the Problem Page format seems to work fairly well.

There should be a Suggestion Page for specific, constructive suggestions, eg. tagging capability in Get Satisfaction or other ideas.

In the same way that PB Wiki can and should be structured into topics (using folders, tables of contents, etc. GS definitely needs a better system of organizing posts. Possible categories could be: Formatting text, Adding Media, Plugins, etc.

Take a look at features offered on different sites and consider incorporating some of the ones that work well. Eg. Ning discussions allow you to be notified if someone has added to a thread you are following. PBwiki and TappedIn allow you to reply directly to a comment, not just at the bottom. Many communities allow comments to be rated either with useful/not useful or my favorite, best answer.

A comment on the discussion "I hate this new help "forum" system" in PBwiki:

Guy, you're RIGHT ON!! Go, dude, keep blasting! – pineywoods, on July 30, 2008 20:29

A comment on the discussion "I hate this new help "forum" system" in PBwiki:

Sorry it's taken me so long to reply (I started the thread), but Guy is totally correct and you are side-stepping. This whole entire thread is NOT about "diversion to Get Satisfaction" but about the lack of pbwiki itself in providing the right kind of customer support!!! (I meant to post this "n" months ago, but here it is today. Deal with it. The old pbwiki forums, for all their problems, were SO MUCH BETTER!!! – pineywoods, on July 30, 2008 20:28

A comment on the discussion "I hate this new help "forum" system" in PBwiki:

ok this is 1st time back to check out site ... first thing I see that really displease me is "so & so" replied "n months ago" .... put a REAL date in there! "n" number of months ago has absolutely NO relevance in tracking, pbwiki did it so much better ... and I STILL HATE THIS INTERFACE!
Navigation (as promised by pbwiki) is no better, I'm still having difficulty following threads, I can't flag threads, etc, etc.
Again, why did pbwiki abandon ship to some 3rd party just for convenience?? You haven't done a thing here (that I can see) that really helps us poor users. Shame. – pineywoods, on July 30, 2008 20:24

A comment on the question "How do I get a certain tab on the sidebar to be the default?" in PBwiki:

Rachel - you're the BEST!!! That worked! Thanks so much for your help. – Ticey, on July 15, 2008 00:20