Mark Cramer's dashboard

Mark Cramer replied on November 12, 2009 18:39 to the problem "Can't remove" in Surf Canyon:

Hello - Thank you for contacting us and apologies for the inconvenience. Here are the uninstall instructions:

http://www.surfcanyon.com/faq.jsp#q4
Q: How do I uninstall the browser extension?
A: If you are using Firefox, select "Tools", "Add-ons" and then click the "uninstall" button next to Surf Canyon. The browser extension will be removed the next time you restart Firefox.

http://www.surfcanyon.com/faq.jsp#q4a
Q: How do I remove Surf Canyon from my browser's SearchBar?
A: If you are using Firefox, simply click the Surf Canyon icon in the SearchBar in the upper right-hand corner of your browser. From the menu that drops down, select "Manage Search Engines...", which will take you to a menu where you can remove Surf Canyon.

It sounds to me like you need to do the 2nd, which is uninstall from the SearchBar. Please let me know if you have any further troubles and it’ll be our pleasure to be of assistance. We hope you give it another try one day.

Sincerely,
Mark

Mark Cramer replied on November 12, 2009 17:22 to the praise "online directories made searching such a pain but I;m smiling again" in Surf Canyon:

Thank you very much! We're very happy that you're enjoying our application. If you wouldn't mind, perhaps you wouldn't mind contacting us at http://www.surfcanyon.com/contact.jsp. Thanks again!

Mark Cramer replied on November 12, 2009 17:16 to the question "Is there a text file that holds the preferences?" in Surf Canyon:

Hello - Thank you for contacting us. Your Preferences are not stored in a text file. For Firefox they're stored in a special storage area of the browser and for IE they're stored in the Windows registry.

Is there something specific that you'd like to accomplish? If so, please feel free to send us an email using http://www.surfcanyon.com/contact.jsp. Thank you and we look forward to hearing from you!

Mark Cramer replied on November 08, 2009 19:56 to the question "Chrome when?" in Surf Canyon:

Hello David - Thank you for contacting us and for your interest in Surf Canyon on Chrome. We have a pre-release Beta version, however, Google has yet to release the version of Chrome that supports add-ons. If you'd like to give it a try nonetheless, and wouldn't mind downloading the special version of Chrome, please contact me at http://www.surfcanyon.com/contact.jsp. Thank you.

Mark Cramer replied on November 03, 2009 17:36 to the question "iwinn" in Surf Canyon:

Hello Ginny - Could you please elaborate? What is iwinn? Thank you.

Mark Cramer set one of Mark Cramer's replies as an official response to "loading next pages" in Surf Canyon

Mark Cramer replied on November 03, 2009 16:09 to the praise "Surf Canyon fixes giant Google flaw!" in Surf Canyon:

Thank you, Larry! We're thrilled that you like our application. If you wouldn't mind, please contact me at http://www.surfcanyon.com/contact.jsp. Thanks again and please keep us posted!

Mark Cramer replied on November 02, 2009 03:37 to the idea "Suggestion with Craigslist" in Surf Canyon:

Thank you, Michael. Please let us know what you find and if there's anything we can do to help.

Mark Cramer replied on October 28, 2009 16:50 to the praise "I loved Surf Canyon" in Surf Canyon:

Thank you, Han! We're pleased that you're enjoying the application. If you wouldn't mind, please contact us at http://www.surfcanyon.com/contact.jsp when you have a moment.

Mark Cramer asked a question in Statiksoft, LLC on October 16, 2009 20:49:

Does it work with Yahoo! mail?

Do LongURL work in Yahoo! mail? I just went to Facebook to make sure that it is indeed active, but it doesn't seem to be working for a bit.ly URL in my Yahoo! mail. I'm using the classic version, by the way.

Mark Cramer replied on October 07, 2009 16:47 to the problem "loading next pages" in Surf Canyon:

Hello Marco,

Thank you for contacting us. And for using our application!

If you wouldn't mind, could you please check to see which version of Surf Canyon you have installed? If you're not using v3.0.1, or can't figure out how to check, you can simply go to www.SurfCanyon.com and just click "Download" to re-install. (There's no need to uninstall first - just click & go.)

If the problem still persists, if you wouldn't mind contacting us at http://www.surfcanyon.com/contact.jsp we'd appreciate it. Either way, if you could kindly let us know how it goes that would be great. Thank you for your assistance!

Sincerely,
Mark

Mark Cramer replied on October 05, 2009 23:46 to the question "I've been SLAMMED!" in Surf Canyon:

Hello Jerry,

Thank you for contacting us, and for using our application for so many months. If you wouldn't mind, could you please describe in more detail what happened? Where is it that you are seeing Yahoo! Search?

We appreciate your replay and it'll be our pleasure to be of assistance.

Sincerely,
Mark

Mark Cramer replied on October 01, 2009 21:11 to the idea "Enabling/disabling 'alerts'" in Yoono:

Thanks, Adam. I'm a big fan, so just trying to be helpful.

Mark Cramer replied on October 01, 2009 16:56 to the problem "Craigslist images only work till pg. 6 & results are incomplete." in Surf Canyon:

Hello Frogabog,

Thank you for contacting us, and for bringing this to our attention. We're aware of the limitation and are currently looking into it. For the moment we're not sure if there's a fix, but we'll let you know if we find one. I'm glad that you liked the preview images, so hopefully we'll be able to get this issue resolved.

Sincerely,
Mark

Mark Cramer shared an idea in Yoono on September 30, 2009 21:13:

Enabling/disabling 'alerts'

For the notifications, it'd be helpful if there was a global "disable." You might also want to consider "check/uncheck all" options. Finally, the distinction between "updates" and "notifications" is not clear, so it might be worth just combining them on one tab.

Mark Cramer set one of Mark Cramer's replies as an official response to "Images still pop out" in Surf Canyon

A comment on the question "Where is my 'options' link?" in Yoono:

Thanks, Adam. This is very helpful, but I'm not sure that I would have ever found that without this post, and I spent a good amount of time looking. As a helpful suggestion, you should try to find some way to make that more prominent. – Mark Cramer, on September 30, 2009 20:25

Adam Jackson's reply to "Where is my 'options' link?" was just promoted to the most useful! Mark Cramer and 2 other people think it's one of the best replies.

See the attached image. This will help you locate it.

A comment on the problem "Cannot see the Firefox sidebar" in Yoono:

Thank you for this information! Without this post, I'm not sure that I would have ever been able to figure this out. Suggestion - a pop-up window when someone selects "close sidebar" that explains how to get it back. – Mark Cramer, on September 30, 2009 20:22

Mark Cramer set one of Mark Cramer's replies as an official response to "Cannot navigate google results augmented with SurfCanyon" in Surf Canyon