Michael E. Carluen's dashboard

Michael E. Carluen replied on October 18, 2009 21:54 to the idea "Slimmer Menu Bar (Top R) please" in TwitWall:

Thanks Colin. We'll incorporate this modification onmour next round of enhancements. :-)

Michael E. Carluen replied on October 18, 2009 21:53 to the question "Twitter Feed Links to TwitWall EDIT mode @%#! Help?" in TwitWall:

By default, if you own the TwitWall entry, you are on Edit mode. If you want to see what everyone else sees, simply log-out.

Michael E. Carluen replied on August 19, 2009 19:59 to the problem "problem with russian language" in TwitWall:

ftana: THANK YOU VERY MUCH for informing us about this problem. This problem is now fixed.

We implemented a new feature yesterday which inadvertently affected how our code handles language processing. We immediately fixed the problem as soon as you told us about it. Thanks!

Michael E. Carluen replied on August 17, 2009 23:52 to the problem "Editing help after posted!" in TwitWall:

Hello again Liz,
We've done a few changes on our side. Can you please try the changes again and let us know what happens.
Michael

Michael E. Carluen replied on August 17, 2009 20:56 to the problem "Editing help after posted!" in TwitWall:

Liz, Id like to ask log-out, then log back in... see if that corrects the problem. If so, we'd have agood idea what might be causing the issue on our code.
Also, please send us anything (ie error messages) that might be helpful to us, as our logs are not logging your problem, and we are unable to replicate the problem on our side.

Michael E. Carluen replied on August 17, 2009 20:24 to the problem "Editing help after posted!" in TwitWall:

Liz, what's your Twitter user name and let me check?

Michael E. Carluen replied on August 17, 2009 19:58 to the problem "Editing help after posted!" in TwitWall:

Once logged on, please find the EDIT button that will appear next to your title.

Michael E. Carluen replied on August 17, 2009 19:52 to the question "Can I postdate a Twit Wall post?" in TwitWall:

@DanielMac Check your preferred timezone from your TWITTER settings. TwitWall uses the timezone specified on your Twitter preference settings.

Michael E. Carluen set one of Michael E. Carluen's replies as an official response to "Is it just me when it comes to a turn-key systems? Or are you in on them too?" in TwitWall

Michael E. Carluen replied on August 12, 2009 07:32 to the question "Is it just me when it comes to a turn-key systems? Or are you in on them too?" in TwitWall:

Thanks for asking and thanks for using TwitWall, Lewis. I am sure that you understand that this "Get Satisfaction" site is reserved only for questions, technical support, and suggestions for TwitWall.com. This is not an open forum.

Michael E. Carluen replied on August 11, 2009 22:43 to the problem "TwitWall access" in TwitWall:

TwitWall has recovered after the Twitter DDoS related downtime. Please visit our status at http://bit.ly/VP9gU

Michael E. Carluen replied on August 11, 2009 22:41 to the problem "is twitwall down?" in TwitWall:

TwitWall is back! Visit our status at: http://bit.ly/VP9gU

Michael E. Carluen replied on August 11, 2009 17:50 to the problem "jpg unable to post" in TwitWall:

Hello Mandolin-
this problem was also reported yesterday. Apparently, we have an issue auto-resizing functionality; TwitWall resizes jpg images down to 550px. Not all images being shrinked are affected by this issue. We are working on to fix it and it should be the it be implemented soon. In tte meantime, if you need to have the image uploaded right away, you can shrink the image down to 550px or less.
Thanks, we'll be posting an update once its fixed.

Michael E. Carluen replied on August 08, 2009 18:59 to the problem "TwitWall access" in TwitWall:

Hello Aurelio,

Yes, this directly related to the Denial of Service (DoS) attack that is currently happening (and even escalating) on Twitter.

A DoS attack basically is a malicious entity that is overwhelming and overloading the Twitter website with URL requests. Thus, forcing its system to go down.

Twitter is working really hard to defend itself from the attacks to keep its own website up. Unfortunately, this has caused them to temporarily restrict many of its resources on its API, the key component that enables 3rd party apps like TwitWall (and many others app) to work.

We fully understand the tough work that Twitter is doing to fight its attackers. We are confident that once they are able to restore its own system, its service to its API will follow as well. TwitWall hopes its users just understand that and be patient till it happens.

To find out the latest information on this situation, go to http://status.twitter.com or follow http://twitter.com/gotwitwall for specific TwitWall updates.

Thanks Aurelio,
Michael

Michael E. Carluen replied on August 07, 2009 23:31 to the problem "is twitwall down?" in TwitWall:

Robert:

(This is a copied response from a similar problem report)

As most already know, Twitter is defending from a malicious "Denial of Service" (DoS) attack. This has cause Twitter and all 3rd party applications like TwitWall, to degrade it services until Twitter have fully recovered from the attack.

Currently, the affect manifested is the inability for users of to login using the oAuth authentication on most if not all 3rd party apps, like TwitWall.

Please check TwitWall frequently, as the fix may take in effect anytime.

For more information, go to http://support.twitter.com or follow TwitWall at http://twitter.com/gotwitwall

Thanks for you patience Robert.

Michael E. Carluen replied on August 07, 2009 23:28 to the problem "can't log in to my twitwall" in TwitWall:

As most already know, Twitter is defending from a malicious "Denial of Service" (DoS) attack. This has cause Twitter and all 3rd party applications like TwitWall, to degrade it services until Twitter have fully recovered from the attack.

Currently, the affect manifested is the inability for users of to login using the oAuth authentication on most if not all 3rd party apps, like TwitWall.

Please check TwitWall frequently, as the fix may take in effect anytime.

For more information, go to http://support.twitter.com or follow TwitWall at http://twitter.com/gotwitwall

Thanks for you patience Shelly.

Michael E. Carluen replied on August 06, 2009 10:01 to the praise "Hurry Back" in TwitWall:

Hi Lee... if you're still seeing the 'system maintenance' message, then your browser is still caching our old IP address location. To flush any cached URLs from your windows browser, simply go to Start->Run then type: ipconfig/flushdns Once that runs, simple go back to your browser then go to TwitWall.

Sorry for the inconvenience, but with our more efficient system, we hope you'll notice a slightly better performance.

Michael E. Carluen replied on August 05, 2009 22:08 to the question "background ?" in TwitWall:

Ms C. For now, we will rely on Twitter setting modifications to Twitter's own Settings module. This could change sometime in the future however, depending on any related unique features that will be released.

Michael E. Carluen replied on August 05, 2009 22:05 to the problem "keep i clean" in TwitWall:

TwitWall will actively enforce its Terms of Service, and will act upon any violations immediately.

Michael E. Carluen replied on August 05, 2009 22:03 to the question "Can I postdate a Twit Wall post?" in TwitWall:

This suggestion /question has now been resolved/answered.