Mary Ellen's dashboard

A comment on the problem "Cannot log in to FrontDoor.. Error Message" in Tightrope Media Systems:

I'm confused. Are there two LCTV's? – Mary Ellen, on January 06, 2009 23:12

Mary Ellen replied on January 05, 2009 23:24 to the problem "Cannot log in to FrontDoor.. Error Message" in Tightrope Media Systems:

Actually, we might have had an upgrade done without our knowledge when we sent the server back to repair the bios and hard drive. May I ask who submitted this problem? I booted the server and that took care of the frozen Carousel and the "too many people on the server" Microsoft error message we were getting when trying to access our server.

I'll try installing Microsoft .NET framework (2.0) tomorrow. Thanks for your help, John! ~ Mary Ellen

Mary Ellen replied on January 05, 2009 19:25 to the problem "Virus???" in Tightrope Media Systems:

Sorry, Grayson's message was to another person with the same problem. I thought he was taking about a John that happened to be at the studio this morning. Nevermind. I'll try a hard boot (I didn't want to do this over the weekend and not be able to get anything going) and see what happens. Later. ~ Mary ellen

A comment on the problem "Virus???" in Tightrope Media Systems:

I don't think we are getting more trafiic than usual. I think this is connected to carousel geting stuck. Grayson reported, "I worked with John this morning and was able to get the system back up and running. The machine was not outputting a VGA or composite signal nor was it connecting to the network. Long story short we hard booted the machine and it started working." So it seems Carousel is working, but I still can't access the server remotely. – Mary Ellen, on January 05, 2009 17:57

Mary Ellen made a comment on "Virus???", but it was removed. see the change log

A comment on the problem "Virus???" in Tightrope Media Systems:

22 people have access, but I'm lucky if I get two bulletins a week to approve. I'm the only one who accesses it on a regular basis and I've only added two users to the system in the last month and haven't had a problem of this nature until now. I find it hard to believe the error message is diagnosing the problem accurately. – Mary Ellen, on January 04, 2009 00:42

Mary Ellen reported a problem in Tightrope Media Systems on January 03, 2009 22:12:

Virus???

I followed Ray's advice to another user - no problem with our static IP address.
Additional info...here's the screen I get when I try to access Cablecast:
The page cannot be displayed
There are too many people accessing the Web site at this time. (I'm the only one trying to access)

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

Open the cbl-1136 home page, and then look for links to the information you want.
HTTP 403.9 - Access Forbidden: Too many users are connected
Internet Information Services

--------------------------------------------------------------------------------

Technical Information (for support personnel)

Background:
This error can occur if the Web server is busy and cannot process your request due to heavy traffic.

More information:
Microsoft Support

Mary Ellen started following the problem "Multiple User Issues" in Tightrope Media Systems.

Mary Ellen started following the problem "Cablecast Meltdown" in Tightrope Media Systems.

Mary Ellen reported a problem in Tightrope Media Systems on January 03, 2009 14:26:

Carousel frozen, not able to access Cablecast

Carousel is stuck. Seems to be affecting Cablecast because schedule and show slow to respond. Whole system now incommunicato. Is anyone around to give me a hand with this today?

Mary Ellen asked a question in Tightrope Media Systems on January 03, 2009 04:19:

Please help Carousel frozen Cablecast unresponsive

Carousel is stuck. Seems to be affecting Cablecast because schedule and show slow to respond. Whole system now incommunicato. I'll be at the studio tomorrow morning. Will anyone be around to give me a hand with this?

Mary Ellen asked a question in Tightrope Media Systems on December 18, 2008 18:18:

update profile

Who do I talk to about updating the information you have on file for us? Thanks! ~ Mary Ellen

Mary Ellen reported a problem in Tightrope Media Systems on December 15, 2008 14:49:

No sound driver

Good Monday to you. Seems our repaired VSX was sent back without a sound driver. I thought this was fixed, but the guy who helps me out with IT issues just informed me that, "I only succeeded in getting the legacy driver working, which may not have been the optimal..."
We just had power restored since an ice storm hit last Thursday and I'm on my way to the station to get us broadcasting again, but it's no good if there isn't sound! ~ Mary Ellen

Mary Ellen asked a question in Tightrope Media Systems on November 03, 2008 14:24:

replacement value of VSX?

Hi ~ I am shipping the VSX back to you for repair and am wondering how much I should insure it for. Thanks ~ Mary Ellen

Mary Ellen replied on November 01, 2008 19:08 to the question "Should I make a change in Cablecast while VSX is out of service?" in Tightrope Media Systems:

Hi Grayson ~ That took care of it trying to connect, but I still get this error message:

The send FAILED.
An error occured sending to 'VSX'. Check the configuration or the physical connections.
No control module found in database with CMHID=2.
An error occured sending to 'Encoder'. Check the configuration or the physical connections.
No control module found in database with CMHID=2.

That said, the autopilot is working. Just thought you'd want to know. Thanks for your help ~ Mary Ellen

Mary Ellen shared an idea in Tightrope Media Systems on October 31, 2008 03:25:

Listen to the loons

http://www.nevillerecording.com/sampl...

Mary Ellen replied on October 31, 2008 00:38 to the problem "Help! I have gremlins!" in Tightrope Media Systems:

I went to the station and cleared the router. When I came home I tried sending autopilot again and it worked, but I got an error message about the encoder and VSX in the device list for the first time. I took advantage of the screen and forced the satellite to air successfully. Succesive sends have also succeeded (say that 7 times fast), but even after disabling the devices, as I said in the other thread (sorry about that - two threads, one issue), I still get send failed messages.

Mary Ellen replied on October 31, 2008 00:24 to the question "Should I make a change in Cablecast while VSX is out of service?" in Tightrope Media Systems:

Do you fix the bugs or do you exterminate them?

Send Report
The send FAILED.
An error occured sending to 'VSX'. Check the configuration or the physical connections.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 72.45.174.59:56700
An error occured sending to 'Encoder'. Check the configuration or the physical connections.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 72.45.174.59:56700

What a week.

Mary Ellen replied on October 30, 2008 21:58 to the question "Should I make a change in Cablecast while VSX is out of service?" in Tightrope Media Systems:

Might I have to boot Cablecast before this will make a difference? I just tried autopilot after making the devices inactive and it's still looking for them.

Mary Ellen replied on October 30, 2008 21:48 to the question "Should I make a change in Cablecast while VSX is out of service?" in Tightrope Media Systems:

Thanks, Grayson!