MeDeploy Support Jedi's dashboard

MeDeploy Support Jedi replied on March 16, 2009 21:55 to the question "Do you accept films in 5.1?" in MeDeploy:

It's up to you. We can encode from either one.

MeDeploy Support Jedi replied on February 13, 2009 21:11 to the question "Is there a way to track sales for affiliates?" in MeDeploy:

Yes. From the dashboard you can track sales of any affiliate location.

MeDeploy Support Jedi replied on January 26, 2009 19:09 to the question "What if I have already transcoded my video?" in MeDeploy:

Trailers being uploaded should be available within an hour at the very most. Usually less. Uploading transcoded Masters (Pro and Enterprise) usually take at the most two hours to be available for sales.

MeDeploy Support Jedi set one of MeDeploy Support Jedi's replies as an official response to "What if I have already transcoded my video?" in MeDeploy

MeDeploy Support Jedi replied on January 26, 2009 18:02 to the question "What if I have already transcoded my video?" in MeDeploy:

Self-Upload options are available with MeDeploy Professional and Enterprise. MeDeploy Indie requires content to be sent to MeDeploy for transcoding (a service which is free with your account). We are currently updating our video tutorials to reflect this more.

MeDeploy Support Jedi set one of MeDeploy Support Jedi's replies as an official response to "payment question" in MeDeploy

MeDeploy Support Jedi replied on January 25, 2009 18:27 to the question "payment question" in MeDeploy:

Hi David, MeDeploy handles all the credit card transactions on sales and then pays out filmmakers and distributors monthly via PayPal direct deposit. From MeDeploy's dashboard you can track all your sales at any time.

Let me know if I can answer any other questions for you.

MeDeploy Support Jedi replied on November 30, 2008 21:05 to the question "why does my upload freeze?" in MeDeploy:

The problem you are experiencing is not related to a file size issue. Our logs show your ISP is timing out your upload connection. This could be due to network congestion with your ISP or possibly your ISP blocking large file uploads (which I doubt is the issue in your case - no ISP should have an issue with a 342mb upload). My suggestion would be to use the Master Credit option instead of the uploader to add you master if the problem persists. Also if you retry the upload, keep in mind that the uploader will pause for moments as it is buffering your upload throughout the process. --But the buffer pauses are minimal and at the most just a few seconds every now and then.

MeDeploy Support Jedi set one of MeDeploy Support Jedi's replies as an official response to "I cannot upload my video" in MeDeploy

MeDeploy Support Jedi replied on November 15, 2008 05:54 to the problem "I cannot upload my video" in MeDeploy:

Testing the problem, we found a bug that made its way into our last version update. The problem is isolated to Internet Explorer. We are currently fixing the problem. In the meantime please use Firefox instead of Internet Explorer. You will not have this issue in Firefox.

http://www.firefox.com

MeDeploy Support Jedi replied on November 11, 2008 16:13 to the problem "I cannot upload my video" in MeDeploy:

Hi Jim,

Can you tell me what browser you are using and what type of Master you are trying to add (MP4/H.264 or WMV). I'm trying to reproduce the problem.

Thanks
Christian

MeDeploy Support Jedi set one of MeDeploy Support Jedi's replies as an official response to "I can't unsubscribe from the Professional trial. How do I do this?" in MeDeploy

MeDeploy Support Jedi replied on October 03, 2008 13:56 to the problem "I can't unsubscribe from the Professional trial. How do I do this?" in MeDeploy:

You can cancel either account (Pro or Indie) at any time from the "Account" tab.

I will manually downgrade your account to Indie for you. I will also extend the trial by another month for you.