meixue's dashboard

meixue replied on October 07, 2008 21:09 to the question "RPM not reporting any data - connection refused over 443" in New Relic:

No problem. You can email the unused account name to support@newrelic.com, so that our RPM admin can disable this account for you.

Mei

meixue replied on October 07, 2008 20:50 to the question "RPM not reporting any data - connection refused over 443" in New Relic:

Hi Sean,

We are currently having other agents report to our production site through ssl. Could it be some network issue on your side? Can you try accessing this site from the same host that your app is on?

https://rpm.newrelic.com

Thanks,

Mei

meixue replied on October 07, 2008 19:27 to the question "RPM not reporting any data - connection refused over 443" in New Relic:

Hi Sean,

I have an agent V2_5_1 on my Mac connecting to our production site through ssl at port 443 now, it is reporting data fine.

If you can provide more info about your environment and config, that would be helpful.

Thanks,

Mei

meixue replied on October 07, 2008 18:53 to the question "RPM not reporting any data - connection refused over 443" in New Relic:

Hi Sean,

Would you please check what version of the RPM agent you are using?

Check the agent version number by looking at the version.txt file under newrelic_rpm plugin directory or the version.rb file under newrelic_rpm/lib/newrelic/ directory.

Thanks,

Mei

meixue replied on September 30, 2008 16:44 to the problem "Error initializing plugin" in New Relic:

Hi,

I don't see this problem with our latest agent v2_5_1 on my Mac.
Which version of agent are you using? You can find out the agent version by looking at the version.txt under newrelic_rpm plugin directory or the version.rb under /newrelic_rpm/lib/newrelic for more recent agent release.

Thank,

Mei

meixue replied on August 16, 2008 00:55 to the question "Does rpm work with JRuby?" in New Relic:

Hi Meloh,

I just tried installing rpm with an app usng jruby1.1.3 with glassfish 3.0.1 on Mac OSX, it works fine, I can see the performance data in rpm site.

So the problem you are seeing may be specific to the environment that you are in. We can trouble shoot it after you gather more detail information.

thanks,

Mei

meixue replied on August 14, 2008 21:48 to the question "Does rpm work with JRuby?" in New Relic:

Hi Meloh,

I installed rpm with jruby-1.1.2 and glassfish v3 TP2 on Mac OSX before, it worked well.

I'll try out jruby-1.1.3 soon to see how it works with rpm. BTW, what platform are you on? Mac or Windows? Do you use a app server?

Thanks,

Mei

meixue replied on August 14, 2008 20:16 to the problem "No data showing up locally" in New Relic:

Hi Sorth,

I have the similar environment on Mac OSX and I use Webrick, but I don't see the problem you described.

Would you please send an email to support@newrelic.com with the full newrelic_agent log? We would like to help you trouble shoot the problem you are seeing.

Thanks,

Mei

meixue started following the problem "No data showing up locally" in New Relic.

meixue replied on August 08, 2008 18:42 to the question "Is there a rough date on when Litespeed will be supported?" in New Relic:

Hi Ericson,

We have announced the beta support for LiteSpeed recently. If you use the latest RPM plugin v2_4_2, you should be able to see your app running on LiteSpeed. Any feedback from you will be very appreciated.

By the way, you can follow our product updates and announcements (including supported platforms) on twitter by following NewRelic.

Thanks,

Mei

meixue replied on August 08, 2008 17:48 to the problem "No data in rpm account" in New Relic:

Hi,

Is your account in RPM named spongecell? Our RPM detected that this account is still using a RPM agent on version 1 protocol, which we are no longer support.

Enable to see your data in RPM again, please update your agent to the latest plugin tag v2_4_2 by using the following command and restart your mongrels.

script/plugin install --force http://svn.newrelic.com/rpm/agent/new...

Please let me know if you have any questions.

Thanks,

Mei

meixue replied on August 07, 2008 17:06 to the problem "No data in rpm account" in New Relic:

Hi,

Please refer to our trouble shooting documentation here to see if that can help you resolve the problem:

http://sites.google.com/a/newrelic.co...

If that doesn't help you, please gather the following information and send it to my email at meixue@newrelic.com.

- What version of RPM agent you are using? you can look at the version.txt under the newrelic_rpm plugin

- What platform you are using? Mongrel, Thin, others, and on what OS?

- What Rails version you are using?

- Attaching a copy of the newrelic_agent log file will be very helpful.

Hope we can resolve this problem soon,

Thanks,

Mei

meixue replied on July 12, 2008 00:41 to the question "Two copies of the plugin in the repository?" in New Relic:

Chris,

This has been corrected in our public agent site.

Thank you for reporting the problem!

Mei

meixue replied on July 12, 2008 00:29 to the question "Two copies of the plugin in the repository?" in New Relic:

Hi Chris,

This is a mistake in the current plugin, we will correct it asap. You can just delete the extra newrelic_rpm in the sub directory that has version 2.3.2.

Thanks,

Mei