Melanie Baker's dashboard

A comment on the question "Duplicate posts on Top Blog Posts Widget" in PostRank:

Hi John, thanks for reporting this. I gather you've removed the widget? I can't locate it on your site at the moment, which prevents me from seeing which posts are being duplicated, or do any other investigation.

If it is still up on the site, please point me to where and we can start getting things sorted out. Thanks! – Melanie Baker, on August 12, 2009 19:29

Melanie Baker replied on August 07, 2009 14:10 to the problem "friendfeed not showed in all posts" in PostRank:

Thanks for reporting this. I've logged it, and will let you know once we've investigated and sorted things out.

Melanie Baker replied on August 05, 2009 14:01 to the problem "Feed not updating" in PostRank:

Hi Mike,

Yeah, things have been a bit frustrating lately. There are a couple parts of the system that need to be scaled, but until that gets done they're causing the issues you're seeing - timeouts, lags, etc.

I am told that's on the schedule for next week (we've been focused on new product development recently), but unfortunately until then there'll still be intermittent problems.

A comment on the question "not working!" in PostRank:

Ok, your feed's in the system now, so the widget will work soon. Your feed hash is 7fd44c6410e1aee9fc460d6c2720113e. If you use this page: http://www.postrank.com/publishers/cu... now, you might not see posts just yet, as posts and metrics are still processing, but they should come up soon. – Melanie Baker, on August 05, 2009 13:31

Melanie Baker replied on August 05, 2009 13:27 to the problem "No data showing for feed posts" in PostRank:

Hi Katie -- It's still in the backlog. We're a bit behind in some of the fixing as we've been more focused on product development.

I am told that next week the devs will be focusing on fixing some issues (both upgrades to the system and smaller things), so I am hopeful issues like yours will get taken care of then. (One of the devs has looked at your feed, but unfortunately whatever's wrong wasn't obvious and it'll require more investigation.

Melanie Baker set one of Trevor Creech's replies as an official response to "Customize Postrank widget" in PostRank

Melanie Baker set one of Trevor Creech's replies as an official response to "is pulling the wrong feed" in PostRank

Melanie Baker marked one of Trevor Creech's replies in PostRank as useful. Trevor Creech replied to the question "is pulling the wrong feed".

Melanie Baker set one of Melanie Baker's replies as an official response to "Customize Appearance & Size of TopPosts widget" in PostRank

Melanie Baker replied on August 05, 2009 13:22 to the question "Customize Appearance & Size of TopPosts widget" in PostRank:

This is a duplicate and has been answered in the other thread.

Melanie Baker set one of Melanie Baker's replies as an official response to "The widget do not work" in PostRank

Melanie Baker marked one of Trevor Creech's replies in PostRank as useful. Trevor Creech replied to the question "Customize Postrank widget".

A comment on the question "The widget do not work" in PostRank:

It does at the moment, I'm afraid. The indexing for metrics is a bit slow. – Melanie Baker, on August 05, 2009 01:47

Melanie Baker replied on August 04, 2009 17:29 to the question "not working!" in PostRank:

I've tried added your blog for indexing again. As soon as that's done, I'll let you know and you can get the widget with your posts.

Melanie Baker replied on August 04, 2009 17:18 to the question "The widget do not work" in PostRank:

Your feed needs to be added to our system, which I've done. Your feed hash is: 41b19e7b898cbda9b53d189870357346

Replace the one you current have with the one above and your own blog posts should start appearing in the widget shortly.

Melanie Baker replied on August 03, 2009 13:56 to the question "The widget do not work" in PostRank:

Did you add your blog to our system fairly recently? I tried to pull up your feed and got a message that it wasn't indexed yet. Also, the feed showing on your website is our blog's feed, which is an indication it never pulled your feed hash, but ours instead.

Is the feed hash showing for the widget on your site: 2560effbca26b5205d8af6b3ebc31e1e ?

If so, that's incorrect. I have added your feed for processing, and will let you know once it's in our system. (If you added it with a different feed URL and think you already have a page like this: http://www.postrank.com/feed/2560effb... -- please send me the URL and I will take a closer look.

A comment on the question "not working!" in PostRank:

How long ago did you add your feed to our system? I can't get it to come up at all, so if analysis is "stuck", that would certainly explain it. – Melanie Baker, on August 02, 2009 12:57

Melanie Baker replied on July 29, 2009 14:33 to the question "Can someone take a look in to this as I am getting some sort of a gateway related error when going to it via the web" in PostRank:

Yeah, we're still working on it. The self-correction was a fluke, I think. Once it's all sorted I'll let everyone know. :)

Melanie Baker replied on July 28, 2009 14:22 to the problem "Wordpress plugin for postrank" in PostRank:

Hi Sameer -- Can you confirm it's the widget you're referring to, from this page: http://www.postrank.com/publishers ?

If so, I'm not sure where the issue would be, since your posts are appearing and up to date, and when I try the customization I'm getting posts. If you did mean the widget, I'll have to get you to put it back up, since we need it to be in situ to investigate.

Hopefully we'll get it sorted out quickly. :)

A comment on the question "not working!" in PostRank:

Hi Helge -- Hmm, that sucks. One of the devs had done some work, which he thought would fix the issue, and then we needed a day or two for the changes to percolate through the system to see if it did. Except then several of us were out of the office, hence why we haven't had a chance to check back until now. And the bad news is (as you know), that the issue still seems to be outstanding, so I'll get the devs to take another look and hopefully we can get it sorted out soon. My apologies for it taking so long. – Melanie Baker, on July 28, 2009 14:08