Melanie Baker's dashboard

A comment on the question "How can I reset AideRSS index for my blog? (feed id 304670)" in PostRank:

Hi Tomasz -- I've removed the records, but it caches for 24 hours, so I will check back tomorrow afternoon to make sure the feed has been removed. – Melanie Baker, on November 05, 2009 22:20

Melanie Baker replied on November 05, 2009 20:42 to the problem "Analyze section in my Analytics is not working" in PostRank:

Hi Greg -- Thanks for letting me know. Looks like it's the same cause as a problem we're already aware of. Bad news is it's annoying for you -- sorry about that. Good news is the developers tell me the fix is in progress.

I'll let you know as soon as things should be working right again.

Melanie Baker replied on November 05, 2009 19:33 to the problem "Blog posts no longer pulled into Postrank. Didn't change feed." in PostRank:

Hi Jay -- Yeah, we're aware of that issue and are working on it. My apologies for the frustration; the real-time analytics aren't terribly real-time at the moment.

As soon as things are sorted out, I'll let you know.

Melanie Baker set one of Melanie Baker's replies as an official response to "Where do I stand?" in PostRank

Melanie Baker replied on November 04, 2009 23:15 to the question "Where do I stand?" in PostRank:

Well, a couple of good starter pages to explain how PostRank works are here: http://www.postrank.com/postrank and here: https://analytics.postrank.com/docs/e....

If you have additional questions beyond that, let me know.

Re. comparing to other sites, regular PostRank only compares your current performance to your own past performance, not other sites. There are a couple ways to compare to other sites, though. If you use the Google Reader plugin, and have a folder of feeds, in that level view the PostRank scores are "Thematic", which means each feed is compared against the others in that folder to get the score.

Additionally, we have an API that enables that comparison, but it's something that would need to be built into another app or functionality.

A comment on the question "My 'Top Posts' widget says 'No Posts Found'" in PostRank:

It might take a little longer than usual - there's a bit of a backlog the system is working through at the moment. I will keep an eye on it today, and if it's not up to date by tomorrow morning, I will let the developers know that something else is amiss.

Sorry about the delay. Should be resolved soon. :) – Melanie Baker, on November 04, 2009 17:03

Melanie Baker replied on November 04, 2009 16:44 to the question "My 'Top Posts' widget says 'No Posts Found'" in PostRank:

Hello -- it looks like one of two things is occurring. The easiest one to check -- did you add you blog to our system very recently? It takes a little while to gather all the posts and metrics, so would account for nothing showing up yet.

If your blog isn't new, let me know. That would indicate a different problem, and we can check into it.

A comment on the question "Widget customization page hasn't been working" in PostRank:

I've reported it to the developers, but don't have an ETA on when they'll look at it. It's a pretty minor issue, and one we haven't been able to recreate, so there are items of higher priority that they're working on. – Melanie Baker, on November 03, 2009 22:14

Melanie Baker replied on November 03, 2009 21:07 to the question "topic recommendations" in PostRank:

This has been fixed and replied to elsewhere, so I'll close this off.

Melanie Baker replied on November 03, 2009 15:44 to the problem "PostRank not grabbing all sources" in PostRank:

Thanks for the additional info, that'll help. I did schedule your blog for re-analyzing the comments -- looks like that wasn't being detected correctly, either. I've also logged the metrics not showing up issue with the developers, and will let you know as soon as we've sorted it out.

Melanie Baker replied on November 03, 2009 14:13 to the problem "PostRank not grabbing all sources" in PostRank:

Hi Dennis - Could you give me some examples of posts of yours where you're seeing these metrics missing. Or at least provide your URL? We'll need a bit more to go on to investigate if this is a problem with your site or a larger system issue.

Melanie Baker set one of Melanie Baker's replies as an official response to "Why don't comments on my blog show up in Engagement stats?" in PostRank

Melanie Baker replied on November 02, 2009 22:04 to the question "Why don't comments on my blog show up in Engagement stats?" in PostRank:

Ok, this has been fixed. Comments for your feed are starting to show up, and will continue to update over the next day or so.

Melanie Baker set one of Melanie Baker's replies as an official response to "Request: feedhash for http://basepatterns.org" in PostRank

Melanie Baker replied on November 02, 2009 18:45 to the question "Request: feedhash for http://basepatterns.org" in PostRank:

Checking back on this, it's looking better. Posts are coming up in the widget, and there's a variety of metrics.

A comment on the question "How to change the blog connected to an PR Analytics account" in PostRank:

Received and replied. No idea where your email ended up the first time. Sorry about that. – Melanie Baker, on November 02, 2009 14:46

A comment on the question "How to change the blog connected to an PR Analytics account" in PostRank:

Did you send an email recently? I haven't received anything from you. – Melanie Baker, on November 01, 2009 14:10

Melanie Baker replied on October 30, 2009 20:39 to the question "Widget customization page hasn't been working" in PostRank:

That's very odd... You get that when you try to input ANY URL? (If you've noticed it only on specific ones, it'd be very helpful if you could send me some examples.)

On the page before it: http://www.postrank.com/publishers -- which item are you selecting in the Get Widget drop-down list before you go to the Customization page?

I'm afraid I haven't been able to replicate the behaviour you're seeing, so if I can better understand how you're getting to that point, it'll help us investigate.

Thanks!

Melanie Baker replied on October 29, 2009 21:25 to the question "Why is our PostRank so low with so much site activity?" in PostRank:

Hmm, yeah, a PostRank score of 1 on the list doesn't make sense, really. Comments analysis seems a tad behind, but that shouldn't be enough.

I've logged your site/inquiry with the developers and will let you know as soon as we've sorted it out.

Melanie Baker replied on October 29, 2009 20:49 to the question "Why don't comments on my blog show up in Engagement stats?" in PostRank:

Hi - thanks for reporting this. It's not a problem on your end. Doesn't look like comments are showing up at all for your feed: http://www.postrank.com/feed/223bb5a0...

I've logged the issue with the developers, and will let you know as soon as we've sorted it out.