Melanie Baker's dashboard

Melanie Baker replied on November 14, 2009 03:09 to the question "Will PostRank pick up IntenseDebate comments?" in PostRank:

Hmm, looks like it stopped at the end of July. We were picking them up until then. The platform should be fine -- I've scheduled a refresh for comments, and will take a look in the morning and see if that's solved the issue. If not, I'll get one of the developers to take a look and see where the problem might be.

Melanie Baker replied on November 13, 2009 19:02 to the problem "Blog posts no longer pulled into Postrank. Didn't change feed." in PostRank:

Hi Jay - Just to update you here, what we *thought* was causing the delay doesn't seem to be the issue in your case (posts are caught up, for example, but some metrics are still missing or behind). Unfortunately, couldn't learn that til the upgrade was completed. Sorry again for the additional delay. However, I've outlined to the devs exactly what's missing, and that's being re-investigated.

Melanie Baker replied on November 13, 2009 16:46 to the problem "New posts not added since late August" in PostRank:

Thanks for reporting this -- looks like the feed stopped updating. I've fixed that, and posts are showing up for November now: http://www.postrank.com/feed/56b5e63c...

Melanie Baker replied on November 12, 2009 22:07 to the problem "Slooooooow feeds and other odd behavior..." in PostRank:

That's not actually how the system works. But in related news, on your feed posts are up to date, but when we were doing some work on your metrics today, we noticed something wasn't working right (basically they're behind, not matching up with your site, and aren't responding to the normal update processes).

So in good news, that's been logged and we can investigate it as the more likely issue cause. In bad news, things aren't working 100% just yet. Sorry about the additional delay...

Melanie Baker replied on November 12, 2009 22:01 to the problem "Analyze section in my Analytics is not working" in PostRank:

Hi Greg -- I'm seeing your posts up to date now: http://www.postrank.com/feed/8856d5cc...

I'm seeing content in the Analyze view of your Analytics as well. When you have a moment, can you check and let me know if if you see anything still amiss on your end?

Melanie Baker set one of Melanie Baker's replies as an official response to "Blog posts no longer pulled into Postrank. Didn't change feed." in PostRank

Melanie Baker replied on November 09, 2009 21:35 to the problem "Blog posts no longer pulled into Postrank. Didn't change feed." in PostRank:

Hi Jay -- This should be working better now. I'm seeing posts up to Nov. 5th, a variety of metrics, and comment counts are matching up.

Can you confirm things look alright at your end?

Melanie Baker replied on November 09, 2009 18:24 to the question "Pages or just Posts?" in PostRank:

Hi Jonathan -- The ability to monitor pages is a request we've gotten a few times. More commonly it's for sites where the blog is just a small part of the online presence, though WordPress pages, for examples, make it a bit tidier.

At present we're at the stage of discussing how we'd build/implement that functionality, but we don't have a specific ETA on when that would be rolled out at this point. It would, however, be an Analytics-specific feature.

Melanie Baker replied on November 07, 2009 03:52 to the problem "Slooooooow feeds and other odd behavior..." in PostRank:

Hi Jonathan -- Yep, we know about that issue. Unfortunately it's affecting everyone, not just you. The fix is in progress, and things are slowly improving, but the system's not back to normal yet. When things are working better I'll let you know.

Re. the duplicate feeds, that can happen sometimes when slightly different versions of a site are submitted to us. I'll submit a request to have those combined.

A comment on the problem "PostRank not grabbing all sources" in PostRank:

Yep, things are starting to update slowly, but the guys are still working on it. Same as before -- once it's fixed, I'll let you know. :) – Melanie Baker, on November 06, 2009 17:35

A comment on the question "How can I reset AideRSS index for my blog? (feed id 304670)" in PostRank:

Hi Tomasz -- I've removed the records, but it caches for 24 hours, so I will check back tomorrow afternoon to make sure the feed has been removed. – Melanie Baker, on November 05, 2009 22:20

Melanie Baker replied on November 05, 2009 20:42 to the problem "Analyze section in my Analytics is not working" in PostRank:

Hi Greg -- Thanks for letting me know. Looks like it's the same cause as a problem we're already aware of. Bad news is it's annoying for you -- sorry about that. Good news is the developers tell me the fix is in progress.

I'll let you know as soon as things should be working right again.

Melanie Baker replied on November 05, 2009 19:33 to the problem "Blog posts no longer pulled into Postrank. Didn't change feed." in PostRank:

Hi Jay -- Yeah, we're aware of that issue and are working on it. My apologies for the frustration; the real-time analytics aren't terribly real-time at the moment.

As soon as things are sorted out, I'll let you know.

Melanie Baker set one of Melanie Baker's replies as an official response to "Where do I stand?" in PostRank

Melanie Baker replied on November 04, 2009 23:15 to the question "Where do I stand?" in PostRank:

Well, a couple of good starter pages to explain how PostRank works are here: http://www.postrank.com/postrank and here: https://analytics.postrank.com/docs/e....

If you have additional questions beyond that, let me know.

Re. comparing to other sites, regular PostRank only compares your current performance to your own past performance, not other sites. There are a couple ways to compare to other sites, though. If you use the Google Reader plugin, and have a folder of feeds, in that level view the PostRank scores are "Thematic", which means each feed is compared against the others in that folder to get the score.

Additionally, we have an API that enables that comparison, but it's something that would need to be built into another app or functionality.

A comment on the question "My 'Top Posts' widget says 'No Posts Found'" in PostRank:

It might take a little longer than usual - there's a bit of a backlog the system is working through at the moment. I will keep an eye on it today, and if it's not up to date by tomorrow morning, I will let the developers know that something else is amiss.

Sorry about the delay. Should be resolved soon. :) – Melanie Baker, on November 04, 2009 17:03

Melanie Baker replied on November 04, 2009 16:44 to the question "My 'Top Posts' widget says 'No Posts Found'" in PostRank:

Hello -- it looks like one of two things is occurring. The easiest one to check -- did you add you blog to our system very recently? It takes a little while to gather all the posts and metrics, so would account for nothing showing up yet.

If your blog isn't new, let me know. That would indicate a different problem, and we can check into it.

A comment on the question "Widget customization page hasn't been working" in PostRank:

I've reported it to the developers, but don't have an ETA on when they'll look at it. It's a pretty minor issue, and one we haven't been able to recreate, so there are items of higher priority that they're working on. – Melanie Baker, on November 03, 2009 22:14

Melanie Baker replied on November 03, 2009 21:07 to the question "topic recommendations" in PostRank:

This has been fixed and replied to elsewhere, so I'll close this off.

Melanie Baker replied on November 03, 2009 15:44 to the problem "PostRank not grabbing all sources" in PostRank:

Thanks for the additional info, that'll help. I did schedule your blog for re-analyzing the comments -- looks like that wasn't being detected correctly, either. I've also logged the metrics not showing up issue with the developers, and will let you know as soon as we've sorted it out.