Michael Koenig's dashboard

Michael Koenig replied on November 06, 2009 16:45 to the question "IntenseDebate not always shown - WP Super Cache problem?" in IntenseDebate:

Thanks for getting in contact. Please email me at support@intensedebate.com with links to where this is occurring. Also what web browser are you using?

On a separate note, we request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.

We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com.

Thank you,
Michael

Michael Koenig set one of Michael Koenig's replies as an official response to "GHOST COMMENTS" in IntenseDebate

Michael Koenig replied on November 06, 2009 16:44 to the question "GHOST COMMENTS" in IntenseDebate:

Can you please email me at support@intensedebate.com? We'll take a look and get it all sorted out.

On a separate note, we request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.

We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com.

Thank you,
Michael

Michael Koenig replied on November 06, 2009 16:43 to the problem "Problem : Not a owner of the blog message" in IntenseDebate:

Thanks for emailing. You should receive a response shortly.

Thanks for your patience,
Michael

Michael Koenig replied on November 06, 2009 16:42 to the problem "IntenseDebate kinda buggy in IE8 on custom website" in IntenseDebate:

On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.

We will be moving away from providing future support in Get Satisfaction. Again, please only email us at support@intensedebate.com.

Thank you,
Michael

Michael Koenig set one of Michael Koenig's replies as an official response to "Can we get something other than "Mystery Man" as the Default Avatar?" in IntenseDebate

Michael Koenig replied on November 05, 2009 23:23 to the question "Can we get something other than "Mystery Man" as the Default Avatar?" in IntenseDebate:

Unfortunately there is no ETA on this at the moment. I've passed your request along and we will hopefully put this back on the roadmap soon. This was bumped off the list by more critical issues. Sorry for the inconvenience.

Michael Koenig marked one of Michael Lankton's replies in IntenseDebate as useful. Michael Lankton replied to the question "Can we get something other than "Mystery Man" as the Default Avatar?".

Michael Koenig set one of Michael Koenig's replies as an official response to "intense debate running super slow, had to deactivate" in IntenseDebate

Michael Koenig replied on November 05, 2009 21:51 to the problem "intense debate running super slow, had to deactivate" in IntenseDebate:

Hi Michael. I apologize for the major delay. Somehow this slipped through.

Can you please email me with your URL and any specific links to where this is occurring? We will take a look and see what's going on.

On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.

We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com.

Thank you,
Michael

Michael Koenig set one of Michael Koenig's replies as an official response to "need help" in IntenseDebate

Michael Koenig replied on November 05, 2009 21:49 to the question "need help" in IntenseDebate:

I apologize for the delay. Can you please try reinstalling with the template install (I know that you have already tried this), and then send us your template as an attached file to support@intensedebate.com ? We'll take a look and get everything worked out.

On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.

We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com.

Thank you,
Michael

Michael Koenig set one of Michael Koenig's replies as an official response to "Display comment count formatted as only a number" in IntenseDebate

Michael Koenig replied on November 05, 2009 21:47 to the question "Display comment count formatted as only a number" in IntenseDebate:

I apologize for the delay. If you are still encountering this issue please email me at support@intensedebate.com with specific links to where the issue is occurring and screenshots if you can.

On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.

We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com.

Thank you,
Michael

Michael Koenig set one of Michael Koenig's replies as an official response to "Can I increase my comment character length limit?" in IntenseDebate

Michael Koenig set one of Michael Koenig's replies as an official response to "Editing my own comments" in IntenseDebate

Michael Koenig replied on November 05, 2009 21:11 to the question "Editing my own comments" in IntenseDebate:

Hi Damian,

We do offer this. Please see http://wp.me/plsX6-ox.

On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.

We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com.

Thank you,
Michael

Michael Koenig set one of Michael Koenig's replies as an official response to "When I try to access my moderate page I get 502 Bad Gateway" in IntenseDebate

Michael Koenig replied on November 05, 2009 21:11 to the question "When I try to access my moderate page I get 502 Bad Gateway" in IntenseDebate:

Hi Ariel,

I apologize for the delay on this. I'm sorry that this hasn't moved faster, we're working on several critical projects that need to be completed, and then we will be able to get this all sorted out.

On a separate note, I'd like to request that you please email support@intensedebate.com for all future issues. Emailing support ensures that the issue is logged in our tracking system which is a critical limitation of Get Satisfaction since we're unable to use it with our tracking system.

We will be moving away from providing future support in Get Satisfaction. However until that happens please only email us at support@intensedebate.com. Eventually we will be shifting our forums to our own internal system using TalkPress (a fellow Automattic project) which will offer us much more control and customization options.

Thank you,
Michael

Michael Koenig set one of Michael Koenig's replies as an official response to "When I try to access my moderate page I get 502 Bad Gateway" in IntenseDebate