Michael Koenig's dashboard

Michael Koenig replied on October 29, 2009 21:24 to the question "Does IntenseDebate offer a premium version of their service?" in IntenseDebate:

Yes we offer a premium service. Please email me at info@intensedebate.com for details.

Thanks,
Michael

Michael Koenig replied on October 29, 2009 21:21 to the question ""MISC > IntenseDebate Location > Frontpage OR PopUp" only for FF and Opera (it seems). Why?" in IntenseDebate:

What's the URL of your blog?

Thanks,
michael

Michael Koenig replied on October 29, 2009 21:20 to the question "How do I change comment moderation?" in IntenseDebate:

Thanks for getting in contact. Please visit http://intensedebate.com to access your account. Login > select the tab named after your blog > select Settings and Layout > select the Moderation tab in the sidebar. Please let me know if you have any questions. If you do, please provide me with your URL.

Thanks,
michael

Michael Koenig replied on October 29, 2009 21:19 to the question "Blog comments were not imported after IntenseDebate install." in IntenseDebate:

Thanks for getting in contact. Unfortunately we have disabled our blogger importer until we can get the bugs smoothed out. I apologize for the inconvenience and frustration - I know this isn't the answer you were hoping for.

Kind regards,
Michael

Michael Koenig replied on October 29, 2009 21:08 to the problem ".com and .com/index.html haver different comments" in IntenseDebate:

Thanks for getting in contact. Can you please provide me with links to specific posts where this is occurring? Also, it sounds like I will need to check out your account in our database and I will need your email address (that you registered with) in order to do that. With that in mind, can you please email me at support@intensedebate.com with the above info?

Thanks,
Michael

Michael Koenig replied on October 29, 2009 19:02 to the question "All comments but one disappeared" in IntenseDebate:

Can you please provide me with a specific link to where the comments should be?

Thanks

Michael Koenig set one of Michael Koenig's replies as an official response to "Avatar of Twitter Persons dont show" in IntenseDebate

Michael Koenig replied on October 28, 2009 20:43 to the question "Avatar of Twitter Persons dont show" in IntenseDebate:

We've identified the issue and have deployed a fix. This should be all set now.

Thanks,
Michael

Michael Koenig replied on October 27, 2009 23:47 to the question "Where does money come from?" in IntenseDebate:

Unfortunately you posted your comment in the IntenseDebate technical support forum.

Please follow the instructions below to submit your comment on the website that you intended to.

To post a comment create an IntenseDebate commenter account. You can create a profile at http://intensedebate.com/signup. To create an account please follow these instructions:

Signing up:
1. Visit http://intensedebate.com/signup
2. Enter in a Username.
3. Enter in your email address (please feel free to check our privacy policy at http://automattic.com/privacy).
4. Enter in your password and confirm it.
5. You are creating an account to comment, so go ahead and hit the blue "Sign up" button at the bottom.

You have now created your account! Please ignore any field that asks you for a URL. You can edit your profile at http://intensedebate.com/editprofile (optional) or go back to the website you intended to post your comment.

Posting your comment:
1. Make sure you're logged in to IntenseDebate.
2. Scroll to the bottom of the page and locate the empty comment box.
3. Type your comment in the comment box and hit the Submit Comment button.

You can also post a response to another person's comment:
1. Locate the comment you want to post a reply to.
2. Select the "Post Reply" button located at the bottom right of the comment.
3. Type your comment in the comment box and hit "Submit Comment" and you're all set.

Kind regards,
Michael

Michael Koenig replied on October 27, 2009 22:59 to the question "Avatar of Twitter Persons dont show" in IntenseDebate:

Thanks for getting in contact. We're taking a look. I posted a test comment and already deleted it. Please ignore that.

Thanks,
Michael

Michael Koenig replied on October 27, 2009 22:53 to the question "Comments Not Showing In Intense Debate Administration Panel" in IntenseDebate:

I just took a look at your moderation panel (what loads in WP) and both comments are there. Are you still not seeing them? If you aren't can you please send me a screenshot of what you're seeing to support@intensedebate.com? Please don't post it here since there may be sensitive user info (email, IP) in the screen.

Thanks,
michael

Michael Koenig replied on October 27, 2009 22:08 to the question "How to make comments first moderated and approve, before posting" in IntenseDebate:

Please visit your blog moderation settings at http://intensedebate.com and select the "Moderate all comments" option. Please see http://skitch.com/mkoenig/nr9yf/inten... for details.

Thanks,
Michael

Michael Koenig replied on October 27, 2009 21:58 to the question "Delete/Remove comment that I posted: HELP!" in IntenseDebate:

Thanks for getting in contact. Please get in contact with the site admin to have the comment removed. You have contacted IntenseDebate technical support. We do not control any of the content posted in the comment section. We only provide the comment system.

Please report the comment by selecting the "Report" button at the bottom right of the page. The site admins have full control over the comments posted on their site. By reporting the comment you'll let them know that action needs to be taken.

Thanks,
Michael

A comment on the problem "MAJOR ISSUE WITH SYNCING ID COMMENTS BACK TO WORDPRESS!!!" in IntenseDebate:

I will post updates here. We've corrected the issue. We are currently processing 4 million requests in the sync queue, which is a fairly major load so it's taking some time. I will let you know when we're all caught up. Thanks for your patience. – Michael Koenig, on October 27, 2009 20:09

Michael Koenig replied on October 27, 2009 20:07 to the idea ""Highest Rated Comments" widget?" in IntenseDebate:

Thanks for posting this. We've considered created a way to allow you to create your own widgets, but we would need to build a backend infrastructure that would support this. This is something that we're open-minded about for the future, but we currently do not have any solid plans at the moment.

Thanks for your feedback.
Michael

Michael Koenig replied on October 27, 2009 19:54 to the question "What do non-threaded comments look like?" in IntenseDebate:

Hi Tim,

I don't have a screenshot of what the comments look with threading disabled, but there's no indentation at all. The comments will look like they do when all of the threads are collapsed (there just won't be any child comments).

Hyperlink usernames won't link to the comment, but they can grab the comment permalink by right clicking the comment timestamp and then copying that link location.

Kind regards,
Michael

Michael Koenig replied on October 27, 2009 19:46 to the problem "Comments not shown on mobile site and others" in IntenseDebate:

Hi Gabriele,

This sounds like a sync issue. We encountered a sync problem over the weekend and are currently correcting it. In the meantime, I reset your import. Please let me know how it goes.

Thanks,
Michael

Michael Koenig replied on October 26, 2009 20:26 to the question "Why cant I load intense debate using snappages?" in IntenseDebate:

Hi Megan,

Thanks for getting in contact. I'm not familiar with snappages so it will be difficult to troubleshoot this. As far as I know IntenseDebate has not been used on snappages. Your template needs to be able to support JavaScript code. If it doesn't support JavaScript then you will not be able to install IntenseDebate. Can you please provide me with a specific link to a page where you installed ID?

Thanks,
Michael

Michael Koenig replied on October 26, 2009 20:23 to the question "Modify count comment for page" in IntenseDebate:

Thanks for getting in contact. What's the issue? Please provide specific details about what's occurring. Also please provide specific links to where the issue is occurring.

Thanks,
Michael

Michael Koenig replied on October 26, 2009 20:15 to the question "Mass emailing to commentors..." in IntenseDebate:

Hi Jill,

You could export all of your comments in an XML format and then parse the list however you'd like to access the email addresses. Unfortunately this is the only way that you can access all the emails in one location.

Kind regards,
Michael