Michael's dashboard

Michael replied on November 26, 2009 22:37 to the question "Who-Im down...my members are down...I am down" in SocialGO:

Hi Snow,

I have replied to you on our help desk system. We are still looking into the cause of the issue with the Who-IM widget.

Many apologies for the continued inconvenience to you and your members.

Regards,

Michael

Michael replied on November 26, 2009 20:06 to the question "I Need Visitor Traffic Stats! Please Help!" in SocialGO:

Hi Nathan,

You can set up Google Analytics on your site to track the number of visitors and the pages the visited.

Set up a Google Analytics account here:
http://www.google.com/analytics/

Then place the code Google supply in the footer area of your Ads & Custom HTML section of your site's Admin Panel.

Best regards,

Michael

Michael replied on November 26, 2009 19:52 to the question "layout manager flaws?" in SocialGO:

Hi there,

In order for us to deal with this issue more effectively, it needs to be reported to our helpdesk here: http://socialgoltd.zendesk.com/reques...

This site, GetSatisfaction, is intended for community-based support, but this issue will need investigation by our support team.

When submitting the issue to our helpdesk, remember to tell us your site's URL.

Best regards,

Michael

Michael replied on November 26, 2009 00:31 to the question "sitemap.xml?" in SocialGO:

Hi there,

We don't currently support sitemap.xml files on SocialGO at this time.

Regards,

Michael

Michael replied on November 23, 2009 22:35 to the question "which facebook account should be used when setting up "facebook connect" widget?" in SocialGO:

Hi there,

Despite the disadvantages related to lack of access, I would recommend setting up the Facebook Connect widget with the client's Facebook account, or create a completely new account that you both have access to.

Regards,

Michael

Michael replied on November 19, 2009 23:12 to the problem "Topic missing from forum?" in SocialGO:

Hi there,

I'll deal with this issue in the ticket you just sent in.

Regards,

Michael

Michael replied on November 18, 2009 23:38 to the problem "Zocku network problems" in SocialGO:

Thanks Dokun!

Our ISPs are currently putting security measures in place that should stop the DOS attack from being prolonged. You should be seeing your site's performance improve from now on.

Please bear with us!

Michael

Michael replied on November 18, 2009 21:18 to the problem "Zocku network problems" in SocialGO:

Hi Einzi,

We have been performing updates on our servers which explains the brief disruption to our sites. If you continue to erratic service, please email support@zocku.com with your site's URL and we will investigate this further for you.

Regards,

Michael

Michael replied to a topic that has since been removed from SocialGO. see the change log

Michael replied on November 17, 2009 21:45 to the idea "Embed featured groups widget in other pages" in SocialGO:

Hi Alex,

Thanks for that suggestion. I don't believe that there are any plans in the immediate future for this functionality, but I shall pass the suggestion on nonetheless.

Regards,

Michael

Michael replied on November 17, 2009 21:43 to the question "Visitor Radar" in SocialGO:

Hi Jorge,

I'm afraid that this isn't possible unless of course, the specific member has their profile set to private, so that only friends can see who's visited.

Regards,

Michael

Michael replied on November 04, 2009 21:55 to the question "Is anyone else noticing duplicate signups?" in SocialGO:

Hi there,

We haven't heard of any other reports of this, however we shall investigate this for you.

In order for us to deal with your request for support more effectively, please go to http://socialgoltd.zendesk.com/reques...

Remember to include your network's URL.

Best regards,

Michael

Michael replied to a topic that has since been removed from SocialGO. see the change log

Michael replied on November 03, 2009 20:06 to the problem "Is there any responsiblity? My support tickets aren't responsed around two weeks!!!" in SocialGO:

Hey there,

Many many apologies in getting back to you. We are currently investigating this issue, and shall contact you further in ticket #18216

Regards,

Michael

Michael replied on October 30, 2009 00:11 to the problem "Access Denied, Members can't access groups!" in SocialGO:

Hi there,

In order for us to deal with your request for support more effectively, please go to http://socialgoltd.zendesk.com/reques...

Remember to include your network's URL.

Best regards,

Michael

Michael replied to a topic that has since been removed from SocialGO. see the change log

Michael set one of Michael's replies as an official response to "Unexpected Error warning when loading pics" in SocialGO

Michael replied on October 16, 2009 18:32 to the question "Unexpected Error warning when loading pics" in SocialGO:

Hi BJ,

Sorry to hear that you are having problems with Facebook, however we only deal with our own product which is SocialGO.

If you get tired of Facebook, how about setting up your own social network on our services? Visit http://www.socialgo.com and see what's possible!

Regards,

Michael

Michael replied on October 15, 2009 02:23 to the question "What do you guys think?" in SocialGO:

Hey guys,

I shall ensure these ideas are passed on. Thanks for taking the time to write them up here!

Regards,

Michael

Michael replied on October 14, 2009 17:31 to the idea "Friend chat" in SocialGO:

Hi again,

1. The Video Chat widget allows a private 1 to 1 chat facility between two members. It would not be ethical to record the contents of their chat as they may be discussing private matters.

Yes, the Video Chat can be used by anyone to talk to anyone, however you must consider those members using Video Chat that DO know each other.

I appreciate that you would like to ensure that the conversations between your members is kept clean and free of profane language, however it's not possible at the expense of member's privacy. If a member is receiving profane language from another member on the Video Chat widget then they should be encouraged to report it to you.

2. Yes, I know that your members aren't interested in the technical considerations behind the functionality and requirements for the Video Chat, however it is vitally important that they have the latest version of the Flash Player installed on their computers.

The Flash Player contains provisions for removing of echoes, however they only work to a certain extent. It is impossible to 'cure' the problem with echoes. The reason this occurs is due to the user's microphone being in close proximity to their speakres.

The only way to remove the echo 100% is to use headphones with the microphone. This isn't a problem inherent in our widgets, it would be the same wherever you find Flash content being used in conjunction with speakers and a microphone.

3. Admitedly, you may be right on this one. This feature will no-doubt appear in future developments to our networks.

Regards,

Michael