Michael Chow's dashboard

Michael Chow replied on April 20, 2009 01:34 to the problem "Unauthorized Text Messages, Hundreds sent without my consent!" in Newtoy:

Hi again Joe, the last time this happened, it was because another user signed up with a different user's phone number as his notification target. Hopefully this is not the case for you, but no matter what it should be a quick fix.

I'll need your phone number to check this out. Please submit this at http://newtoy.zendesk.com and we'll get on it immediately.

Thanks, and sorry again.

Michael Chow replied on April 20, 2009 01:10 to the problem "Unauthorized Text Messages, Hundreds sent without my consent!" in Newtoy:

Hi Joe, I'm REALLY sorry about this. I'm letting someone know about this now.

Could you also do me a huge favor and sign up at http://newtoy.zendesk.com, then submit a bug ticket there? We're moving all our support operations to that site, where it's a lot easier for us to track your problems.

Michael Chow replied on April 19, 2009 07:44 to the problem "Game hung - cannot run app - permanent crash when updating" in Newtoy:

Hi http, could you do me a huge favor and sign up at http://newtoy.zendesk.com, then submit a bug ticket there? We're moving all our support operations to that site, where it's a lot easier for us to track your problems.

Michael Chow replied on April 19, 2009 07:44 to the question "Auto-resign behaving erroneously!?" in Newtoy:

Hi guys, it should be getting more consistent as we move on to next week. Please take a look at our new support site for the latest!

http://newtoy.zendesk.com/forums/4005...

A comment on the problem "Checkmate declared erroneously. He's not even in check!" in Newtoy:

Thanks, Kyle. =) – Michael Chow, on April 19, 2009 07:42

Michael Chow replied on April 18, 2009 07:18 to the problem "Checkmate declared erroneously. He's not even in check!" in Newtoy:

Hi Martin, could you do me a huge favor and sign up at http://newtoy.zendesk.com, then submit a bug ticket there? We're moving all our support operations to that site, where it's a lot easier for us to track your problems.

A comment on the problem "Oops.. AGAIN!" in Newtoy:

Hi Orenmnero, could you do me a huge favor and sign up at http://newtoy.zendesk.com, then submit a bug ticket there? We're moving all our support operations to that site, where it's a lot easier for us to track your problems. – Michael Chow, on April 15, 2009 23:53

Michael Chow marked one of Eric Barger's replies in Newtoy as useful. Eric Barger replied to the problem "Auto-resign (still) isn't kicking in".

Michael Chow replied on April 15, 2009 23:50 to the update "Newtoy Support Moving to http://newtoy.zendesk.com!" in Newtoy:

Hi SK,

Thanks for your input! And though I'm not sure I agree with you that change is a bad thing, I absolutely will not make fun of your comments. =)

We really like the fundamental idea behind GetSatisfaction, but we think its current execution makes it very hard for our users to find the answers they're looking for. It also makes it very hard for us to keep track of all our users and the particular problems they're having.

So we're moving to Zendesk because we're not comfortable committing to an unacceptable solution simply because the better solution would mean "change". Change can be good! It's not possible to improve anything without changing it, is there? And why improve slowly when you can improve quickly?

A comment on the problem "Bug: Chess With Friends crashes/won't start!" in Newtoy:

Hi Jeffrey, could you do me a huge favor and sign up at http://newtoy.zendesk.com, then submit a bug ticket there? We're moving all our support operations to that site, where it's a lot easier for us to track your problems. – Michael Chow, on April 14, 2009 16:48

Michael Chow replied on April 14, 2009 16:18 to the problem "Bug: Chess With Friends crashes/won't start!" in Newtoy:

Excellent -- thanks, Jason. =)

Michael Chow replied on April 14, 2009 16:18 to the problem "Game won't end" in Newtoy:

Hahaha, that's a good question, Bill. I'm glad it worked. =)

Michael Chow posted an update in Newtoy on April 14, 2009 06:04:

Newtoy Support Moving to http://newtoy.zendesk.com!

Newtoy Support is moving to http://newtoy.zendesk.com !

We're very excited about the new site: the layout is really clean and easy to navigate, and it's much easier for you to find what you're looking for. Please join us there for all your Chess With Friends needs. =)

I've still got the running list of users and the bugs you guys are experiencing -- so don't worry, we're still working on your issues! However, we will be winding up GetSatisfaction over the next few days -- so please make any new support requests on the new site: http://newtoy.zendesk.com !

Michael Chow replied on April 14, 2009 05:51 to the problem "App won't stop sending text notifications!" in Newtoy:

Hi Sankalpo, I'm very sorry about this -- we're looking into it right now.

Michael Chow replied on April 14, 2009 05:50 to the problem "Oops.. AGAIN!" in Newtoy:

Hi Chris, we're still working on it. We implemented a fix today that solved this problem for quite a few people -- did it work for you?

If not, don't worry -- we're still working on it. =)

Michael Chow replied on April 14, 2009 05:49 to the question "Ooops" in Newtoy:

Hi Jmbasso, we're still working on it. We implemented a fix today that solved this problem for quite a few people -- did it work for you?

If not, don't worry -- we're still working on it. =)

Michael Chow replied on April 14, 2009 05:37 to the question "What happened?? I can't play !!!" in Newtoy:

Good. =)

Michael Chow replied on April 14, 2009 05:36 to the question "Will I incur roaming fees?" in Newtoy:

Hi GB, this depends entirely on your service. Chess With Friends works essentially like a webpage -- it's all just data being sent back and forth from your iPhone. Saul is right -- if you can get a wireless connection abroad, no fees apply. If you get unlimited 3G wherever you're going, Chess With Friends won't cost you a dime. =)

A comment on the problem "Auto-resign (still) isn't kicking in" in Newtoy:

Hi rmpiot, we're still ramping up the autoresign code, but the ultimate goal is to have users autoresigned if they haven't made a move in 48 hours (for random opponent games) or 14 days (for games with contact-list friends). – Michael Chow, on April 14, 2009 05:31

Michael Chow replied on April 14, 2009 05:24 to the problem "20 Days and still no auto-resign!!!" in Newtoy:

Hi Nebz,

Have any more games resigned since you made this post? Are all the old ones resigned now, or do you still have a few left unresigned?