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Michael replied on December 09, 2008 21:20 to the problem "What does it take to get real customer service from Adobe?" in Adobe:

Hi cynther,

I'm an Adobe employee and forwarded this to our Customer Service team. (I'm not in Customer Service or on the Acrobat team; I just want problems fixed.) They just contacted me to give an update on the status. Customer Service hasn't been able to contact you at the adobeprob@gmail.com address and there is no record of that case number.

Can you give me a few more clues to work with? :-) I'm trying.

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