Michael Cugini's dashboard

Michael Cugini replied on July 12, 2009 20:57 to the question ""Please double-check the accuracy of your song information below" uploading problems" in Grooveshark:

Hey JL,

Unfortunately, the red indicates that this file will not be playable through Grooveshark (Flash will only play files with certain sample rates, and this one probably has one it doesn't like).

I apologize for the confusion; the interface doesn't give a good indication that this is the problem (hopefully we'll fix this soon).

Michael Cugini replied on July 10, 2009 21:31 to the question ""Please double-check the accuracy of your song information below" uploading problems" in Grooveshark:

Hey JL,

The uploader will show the metadata editing screen regardless of the quality of the information. It is there to simply allow you to give the info a quick look before uploading.

You should be able to hit the 'Next' button in the lower right hand corner of the applet and continue the upload.

Please let me know if this resolves your issue, or if you have any other problems.

Thanks!

Michael Cugini replied on April 02, 2009 01:43 to the question "Uploading Problem" in Grooveshark:

Hey Robert,

When you open that Selector window, you are actually selecting the Folder where your mp3s are found, not the files themselves. If you go ahead and hit open at that point, the folder should be added to the Uploader's browser, and your mp3s will be visible (See the image below).

Sorry for the confusion (you are definitely not the only one), we are currently working on a better way to visually represent this.

Thanks for your patience!

Michael Cugini replied on March 17, 2009 21:33 to the problem "uploader not working" in Grooveshark:

Give the upload another try when you get a chance, and let me know if it works for you now.

Thanks again!

A comment on the problem "Grooveshark Music Uploader fails to launch." in Grooveshark:

If you don't mind, please send it to michael.cugini@grooveshark.com. I'd like to just make sure.

Thanks again for all the help! – Michael Cugini, on March 15, 2009 18:33

Michael Cugini replied on March 14, 2009 20:44 to the problem "Grooveshark Music Uploader fails to launch." in Grooveshark:

Glad the uploader is launching for you now!

@Jeremy Currently our player only supports mp3s, though in the past we had support for other formats. M4a support may be added again in the future (now that Flash has support for it).

After scanning your music, the Uploader will check to see if the files are already present in Grooveshark (by the file's unique hash). Only new files are uploaded.

It's possible the files you are uploading are already present in Grooveshark, but a few other people seem to be having a similar problem. The Uploader keeps a log file in your Operating System's temporary folder. It'll be named something like 'groove12345shark.' The log will give us additional info that should let us know if anything went wrong.

Michael Cugini replied on March 14, 2009 05:48 to the problem "uploader not working" in Grooveshark:

Under Ubuntu, the error log should be located in the /tmp directory. The name of the file will be something like groove<random />shark.

The log in this file will hopefully help us figure out if anything went wrong. Thanks for your patience!

Michael Cugini replied on March 14, 2009 05:44 to the problem "Grooveshark Music Uploader fails to launch." in Grooveshark:

Hey Jeremy, sorry for the delay. The fix should be up now; let me know if that fixed your problem.

Michael Cugini replied on March 13, 2009 16:58 to the problem "uploader not working" in Grooveshark:

The uploader keeps an error log that might help us figure out the problem. What operating system are you using?

Michael Cugini replied on March 13, 2009 16:57 to the question "Uploader doesn't work" in Grooveshark:

I was able to upload the song you sent using the uploader (http://listen.grooveshark.com/#/song/H_blame_de_amor/22192507 ).

The uploader keeps an error log that might give us more information as to what went wrong. Lets see if that helps pinpoint the problem. What operating system are you using?

Michael Cugini replied on March 12, 2009 22:09 to the question "Uploader doesn't work" in Grooveshark:

If you don't mind, send me one of these files at michael.cugini@grooveshark.com. I'll look into the problem.

Thanks!

Michael Cugini replied on March 12, 2009 22:04 to the problem "uploader not working" in Grooveshark:

The uploader will check to see if the songs selected are already in Grooveshark. If they are, they won't be uploaded again, but should still be added to your Grooveshark music library.

Are the files appearing in your library?

Michael Cugini replied on March 04, 2009 08:27 to the question "Uploader doesn't work" in Grooveshark:

Hey Oco! In order to reduce the number of duplicate songs, the Uploader checks to see if Grooveshark already has a file with the same hash. If we do, the file will not be updated (since we already have it).

The song should still show up in your library (can take up to a few hours to appear). If the song doesn't show up, please let us know, and we'll sort out your issue.

Thanks!

Michael Cugini replied on March 03, 2009 03:35 to the problem "Grooveshark Music Uploader fails to launch." in Grooveshark:

Thanks very much Jeremy! We found a (peculiar) bug which was probably causing your problems. We should have a fix up soon!

Thanks for your help and patience!

Michael Cugini replied on March 03, 2009 03:34 to the question "Upload never starts" in Grooveshark:

Sorry for the long delay. We've been looking into a few possible issues.

Are either of you logging in with your email address as the username?

Michael Cugini replied on March 01, 2009 19:32 to the problem "Grooveshark Music Uploader fails to launch." in Grooveshark:

Thanks Jeremy. If you could, download the sharklet.jnlp file (select "Save File" instead of "Open With"), and email it to michael.cugini@grooveshark.com.

A comment on the question "Upload never starts" in Grooveshark:

Thanks, I'm looking into some weird permissions quirks with Vista, and this re-enforces my belief. – Michael Cugini, on February 19, 2009 22:05

Michael Cugini marked one of AllanKJ's replies in Grooveshark as useful. AllanKJ replied to the question "Upload never starts".

A comment on the question "Upload never starts" in Grooveshark:

Don't worry! I'm only asking so I can look into Web Start issues specific to your operating system. Java Web Start should work on most platforms, including Windows Vista. – Michael Cugini, on February 18, 2009 22:14

Michael Cugini replied on February 18, 2009 00:05 to the question "Upload never starts" in Grooveshark:

@Loni That window allows us to see any errors the Web Start application may throw when launching. Yours doesn't show anything unexpected.

What Operating System are you using?