M's dashboard

I'm getting billed for modem rental. Have been since the beginning of my service, but I never ever have had a modem provided. I have my own linksys modem.

Billing has not been able to sort this out. It's been well over a year. How can I get credit for the billing and get this resolved?

Clicking on "all projects across all accounts" does not change it to a dropdown list in the igoogle gadget. However, this works okay in the gmail gadget.

I'm seeing this issue across Google Chrome, IE 8, FF 3.5 on Vista.

Dear wamu, you you really suck lately. Poor customer service, unilateral decisions that negatively affect 10+ year customers. Sadly, no one cares, no one tries to find a solution. Not sure if it's wamu or chase, but i am done with you both - moving all my (6 including 2 businesses!) accounts somewhere else.

This is not a one-time incident with you, but here's the most recent one.

I have a credit line with you for my business. It's the ONLY credit for this business.
You send me a letter saying I am in default due to recent negative activity on my credit profile. This is incorrect, so I got a copy of the report - guess what, only 1 credit account (wamu) and payment history is spotless.

Then I call your customer service. They tell me to send that in and dispute your decision, and I will get a "Call back within 2 business days"

No call back, been about 2 weeks. I call again. Now I'm told I no recourse, just send in everything they list on the original letter and I'll get a call back again in 2 business days. I'm pissed, you put my account on default when I have done nothing but pay it back like promised and have spotless credit? Your information is WRONG and you should be able to revisit it without making me as a customer MORE inconvenienced.

I guess I'm wrong, you won't do this. I try to speak with someone who can see the error of your ways. No chance. CS rep says I can leave a message for his supervisor who will call me back in 2 hours. Again, 2 days go by until I get a call. Then I return the call since it went to VM - this time they transferred me right to a supervisor (why not the other time?)

Supervisor says that no one will call or talk to me no matter what. The other reps are wrong. (um, train them correctly?) no one in credit department will talk to me, all I can do is abide by their decision of being in default, even though it is completely FALSE. He also said "no one above my level speaks to customers" i mean, like how does that work? Only a call center supervisor or below can talk to customers. It's no wonder everyone is hating wamu lately.