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Mike posted an update in Shopify on April 01, 2009 17:01:
Shopify has a NEW Support home (NOT GetSatisfaction)Shopify Support has a new home!
Just wanted to let everyone know that Shopify Support has a new official home, located at http://support.myshopify.com
Please direct all official support requests to this new address. You can still use GetSatisfaction as a means of helping each other out with Shopify development stumbling blocks, but the developers and support staff will be paying close attention to the requests coming through at our new support channel.
See you all at the new digs,
Mike Rochon
Customer support manager
Shopify-
Mike replied on November 17, 2008 13:06 to the praise "Why I heart Shopify :)" in Shopify:
Why I heart our Customers. This pretty much sums it up!
We feel we work really hard to provide a high-end product with the best support possible, and its really nice to get this kind of praise from our customers. It lets us know we're doing things right.Thanks Keir :) -
Mike replied on November 04, 2008 21:29 to the question "Can we restrict discounts to certain products and collections of goods?" in Shopify:
No, not at this time - The only method for Discounts applies store-wide right now, there is no way to limit this to a collection, but the idea is a good one. There are no immediate plans but we certainly feel that it would be a useful addition, perhaps after we finish our current projects we can work this feature in, also. -
Mike replied on October 29, 2008 16:17 to the question "Disable Shipping in Checkout" in Shopify:
You're welcome, Chris! Thanks for using our new Get Satisfaction forum. We look forward to migrating our existing forums over to Get Satisfaction so that we can provide better customer support and quicker turn around times.
:-) -
Mike replied on October 29, 2008 16:11 to the question "Disable Shipping in Checkout" in Shopify:
To do this you'll need to create a shipping rate that is $0 and label it something suitable, such as "Local pickup" or "Free Delivery" or "Shipping paid separately", whatever you feel applies for your shop. Remove all the other rates, and this will be the only rate that customers will see.
