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Mike set one of Mike's replies as an official response to "Smartlook not working for me" in Issuu

Mike replied on November 18, 2009 23:42 to the question "Smartlook not working for me" in Issuu:

Hi,

Works for me. It takes a little for our servers to fetch your file and convert it. That might have been the problem.

Warm regards

-mike

Mike set one of Mike's replies as an official response to "Link on page loads acrobat PDF and not SmartLook" in Issuu

Mike replied on November 18, 2009 21:58 to the question "Link on page loads acrobat PDF and not SmartLook" in Issuu:

Hi Carli,

Smartlook (Beta) doesn't support area-tag hyperlinks as used by your webpage. Sorry. If possible please rewrite to use the anchor-tag and Smartlook (Beta) will work.

Warm regards

-mike

Mike set one of Mike's replies as an official response to "Smartlook documents converted in Library, but still not working." in Issuu

Mike replied on November 06, 2009 21:31 to the question "Smartlook documents converted in Library, but still not working." in Issuu:

Hi FRI,

The file extension needs to be in lowercase for Smartlook (Beta) to function correctly, e.g. it needs to be .pdf not .PDF as in some of your links.

Cheers

-mike

Mike set one of Mike's replies as an official response to "Smartlook sees some documents, but not others, why?" in Issuu

Mike replied on October 29, 2009 21:03 to the question "Smartlook sees some documents, but not others, why?" in Issuu:

Hi,

You domain is: pdisat.com
NOT: www.pdisat.com

Please re-generate the Smartlook code with the correct domain (pdisat.com) and it should work just fine.

Cheers

-mike

Mike replied on September 01, 2009 11:52 to the question "Why doesn't my custom SmartLook theme work?" in Issuu:

Hi,

Skinning Smartlook is not officially support, but functional. It can be a bit tricky to get it working depending on your particular setup. Here a couple of pointers:

1. Use an absolute path for your skin, i.e. http://.../whiteMenu/layout.xml

2. Your skin server needs a couple of crossdomain.xml files to allow access if Smartlook is deployed on a different server than the skin server. (see more here: http://issuu.com/services/customize/g...)

Cheers

-mike

Mike replied on August 30, 2009 09:01 to the question "911 upload error keeps occuring!!" in Issuu:

Byron, That 1000s of users upload documents each day without complaints and that our surveillance is green tells me that the problem is likely at your end. That was the point I (poorly perhaps) tried to make. Adding to the fact that it used to work for you and suddenly doesn't just adds to that conclusion since we haven't done any upgrade of our servers lately.

In the past we've seen people being unable to upload and in all cases investigated it turned out that the user had a system misconfiguration with interfering 3rd party (malicious at times) software, e.g.

1. a corrupt flash install,
2. recently upgrade a virus scanner
3. a firewall,

etc.

Some upgrade silently and suddenly problems appear, e.g. we've had users in the past finding that the Norton Firewall was to blame for their troubles.

Did you (or your system admin.) do an upgrade recently or did some system component upgraded it self (like Norton)?

-mike

Mike replied on August 29, 2009 19:27 to the question "911 upload error keeps occuring!!" in Issuu:

Hi,

Systems are in the green. Right now we see 1000s of document being uploaded daily and no error reports (other than yours).

However, we've seen our problem occurring in the past on corrupted flash installations or flash running on slow computers. Have you tried the 'Simple Upload' option just below the 'Upload File' button. This is a hack we've done for cases like this; it uses the browsers native file handler and should be more 'robust'.

Hope it works out for you.

Cheers

-mike

Mike set one of Mike's replies as an official response to "copyright infringement" in Issuu

Mike replied on July 24, 2009 20:59 to the question "copyright infringement" in Issuu:

Hi,

Please try again without the dash at the beginning of the mail.

Cheers

-mike

Mike set one of Mike's replies as an official response to "Send vs. Post as Note on Page???" in Issuu

Mike replied on July 24, 2009 20:54 to the question "Send vs. Post as Note on Page???" in Issuu:

Hi Paul,

Don't worry. The note feature is a way to add visual context to your message. Your colleague will receive your message as a note in the publication when he follows the link in the email. It is only between you and him.

Cheers

-mike

Mike replied on July 22, 2009 07:49 to the problem "How to prevent automatic upload to smartlook ?" in Issuu:

Hi,

Yes it is possible. See this post:

http://getsatisfaction.com/issuu/topi...

Cheers

-mike

Mike replied on July 19, 2009 11:17 to the question "Smart Look not working on my WordPress blog." in Issuu:

That is strange. Normally Smartlook works almost immediately. I'll check with the server team to see if we had a problem. Thanks for reporting.

Cheers

-mike

Mike replied on July 19, 2009 11:11 to the question "Smartlook documents converted in Library, but still not working." in Issuu:

Thanks Robert, I'll run your information by the server team to see if we had a problem that recovered.

Cheers

-mike

Mike set one of Mike's replies as an official response to "How do I change the order of my documents in my library?" in Issuu

Mike replied on July 18, 2009 16:16 to the question "How do I change the order of my documents in my library?" in Issuu:

Hi,

Issuu is about publishing documents online. It is not a layout software. You need to use desktop software like inDesign or similar for that.

Cheers

-mike