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mike reported a problem in Comcast on May 28, 2009 18:55:
No lightning surge protector on Comcast cable cost me $700 tv!During a bad storm in S. Florida lightning fried my tv tuner and Comcast cable modem. Comcast rep came and replaced cable/telephone modem. Looked at tv and said "sorry for your loss". All my equipment is on surge protectors (none of which tripped) . We looked at cable outside and it was grounded, but, no surge protector on cable! Box was half open with cable wire hanging out. I overheard Rep on speakerphone w/ office confirm strike in area. He quickly switched off speakerphone after a nervous glance at me. He told me I am lucky my brand new computer wasn't also fried! Condo doesn't allow dish and Comcast is the only provider to my area or I would be looking for new bundle provider.
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