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Mike Subelsky replied on November 25, 2009 14:19 to the problem "RSS feeds are not updating (since 10/30)" in OtherInbox:

Hi Justin,

It has been an unusually tricky figuring out what's been slow. I've completed a fix for this and we are testing it now before making it widely available to all users. You can try the fix out for yourself by changing your URL to point at "alpha.otherinbox.com" instead of "my.otherinbox.com".

-Mike

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Mike Subelsky replied on November 23, 2009 14:58 to the problem "RSS feeds are not updating (since 10/30)" in OtherInbox:

Thanks 3rdparty, that is helpful! I've identified a slow-running portion of our code after some intense detective work. I'm experimenting with a fix right now, will post more details as I know em.

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Mike Subelsky replied on November 18, 2009 16:08 to the problem "RSS feeds are not updating (since 10/30)" in OtherInbox:

Hey everyone, I know this has been an ongoing frustration for our users. I've made fixing this my top priority. I have traced the problem to a particular block of code that is not performing quickly enough but I can't quite pinpoint the source of the problem. I've added some probes to our software to reveal it.

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Mike Subelsky replied on October 28, 2009 00:25 to the idea "Refresh RSS feed URLs for better security" in OtherInbox:

Hi bmaltaverne, I reset all of your mailbox feeds to new URLs. Please let us know if there's anything else we can do.

-Mike

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Mike Subelsky replied on October 21, 2009 15:51 to the problem "Old messages (a few days old) are arriving late / Old messages are being marked as Unread" in OtherInbox:

Hi Kenny,

We had some messages get backed up in our delivery queue this week and working quickly to get them all redelivered. That explains why the older messages are popping up. We're very sorry for the inconvenience!

I'm not sure why older messages are becoming unread, would you mind emailing us with more details? (Your user name and the name of the mailbox where these messages are appearing would be good) Our address is help@otherinbox.com.

Thanks!

-Mike

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Mike Subelsky asked a question in foursquare on October 08, 2009 15:35:

When are you opening up access to Baltimore?
Mike Subelsky marked one of Mark's replies in Pivotal Labs as useful. Mark replied to the question "Combine or delete user accounts".
Mike Subelsky started following the question "Combine or delete user accounts" in Pivotal Labs.
Mike Subelsky replied on July 15, 2009 14:26 to the idea "Android App Coming? & Is there an API?" in OtherInbox:

The unread count will come back to you as part of the next refresh -- so if you display all the folders, you'll get the unread count as soon as you request the mailboxes for the first folder. Long term we should make an API for this situation -- I'm just trying to get you going without obstacles.

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Mike Subelsky replied on July 14, 2009 11:04 to the problem "Disappearing Mail" in OtherInbox:

Anytime!

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Mike Subelsky replied on July 10, 2009 15:12 to the problem "Disappearing Mail" in OtherInbox:

Josh, I apologize -- this is obviously not acceptable and very inconvenient for you. The good news is we never permanently delete messages unless you explicitly tell us to do so. We recently made some database upgrades and it's possible there was a problem migrating some of your messages to the new format.

Can you contact me privately to let me know your user name and the name of the mailbox where these messages are located? I will manually check our system to make sure the messages are where they are supposed to be. You can reach me at mike@oib.com.

Again I apologize for the inconvenience. The safety and security of your email is of paramount importance to us.

-Mike

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Mike Subelsky set one of Mike Subelsky's replies as an official response to "Messages lost after database upgrade" in OtherInbox
Mike Subelsky replied on July 08, 2009 14:25 to the question "Messages lost after database upgrade" in OtherInbox:

Hi David, I apologize for this inconvenience. Your messages are totally safe -- it looks like a small number of messages were not migrated from the old database structure to the new database structure. I am running an audit right now to make sure everything gets moved over. In the meantime if you email me the details of the specific messages you are looking for I can forward them to you directly or move them over manually. You can reach me at mike@oib.com or via AIM at msubelsky@mac.com.

Again I am sorry, I know how annoying this must be and what bad timing it is.

-Mike

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Mike Subelsky replied on July 07, 2009 15:25 to the idea "Android App Coming? & Is there an API?" in OtherInbox:

Yes I think there's a good work around for this. If you do not pass "type=startup" with your initial request, you won't get all the extra stuff. The only thing you will miss is information about the initial set of folders (Inbox, Saved, etc.) -- but since that rarely changes (has never changed to date actually) you're fine to create those objects on your own.

Then all you have to do to get a list of mailboxes for a folder is pass "folder_id=???" as a query parameter to the /refresh URL. That will return a list of mailboxes belonging to that folder.

To get a list of messages belonging to a mailbox, pass "mailbox_id=####" and "folder_id=###" -- you'll see some duplication between mailbox IDs (which are composite keys) and folder IDs. So for Mailbox 15 in folder 1, you would pass folder_id=1 and mailbox_id=1-15...not ideal but that's how things have evolved.

Let me know if you have more questions, I'm super excited about what you are doing!

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Mike Subelsky set one of Mike Subelsky's replies as an official response to "weird strings in login screen" in OtherInbox
Mike Subelsky replied on June 25, 2009 02:36 to the problem "weird strings in login screen" in OtherInbox:

Hi Fabiano, this is definitely a bug. We've been adding internationalization features but this one came out a bit too early. We'll roll it back in our next deployment so you should see it disappear next week. I apologize for this inconvenience. Thanks for letting us know!

-Mike

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Mike Subelsky replied on June 18, 2009 03:02 to the problem "Minor To: field in the message details pane error..." in OtherInbox:

Hi Joe,

I fixed this in our code and you'll see the change deployed sometime soon.

-Mike

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Mike Subelsky replied on June 17, 2009 13:26 to the problem "Minor To: field in the message details pane error..." in OtherInbox:

This is a problem with our effort to internationalize our app. I'll fix this up for the next deploy -- thanks for letting us know!

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A comment on the problem "Premium disabled" in OtherInbox:

The service is called "OTHER INBOX INC" -- we would need to know your username to find the time of the transaction (you can email it to us at help@oib.com) – Mike Subelsky, on June 15, 2009 15:51

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