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Mike Redler set one of Mike Redler's replies as an official response to "Amplifier for Sony CDP-CX355" in Vann's
Mike Redler replied on November 19, 2009 18:37 to the problem "Amplifier for Sony CDP-CX355" in Vann's:

Hello there,

Most standard audio amplifiers or receivers will work with this CD changer. To find one of these, you can go to our website and select the receiver or amplifier categories to view our selection. You can also give us a call and we would be happy to assist you in your search. Be aware that in addition to the receiver you will need at least a pair of speakers and the correct cabling to connect everything. Here is the phone number to our call center:
800-769-5668

I hope this helps and thank you for contacting us!

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Mike Redler replied on October 22, 2009 12:50 to the question "Would you price match?" in Vann's:

Hello,

Vann's will consider price matching other dealers with similar conditions. Some brands or series within a brand, limit how they are sold. This is the case with the Pioneer Elite product. Is your residence in the state of Montana?
We would love to talk to you about receivers and what we have to offer!
Thanks for talking to us and hope to hear from you soon.
800-769-5668

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Mike Redler replied on October 17, 2009 16:03 to the problem "Not received-002-5465626-6874658" in Vann's:

Hello there,

Sorry to hear about this problem. I would highly recommend that you contact us via phone (800-769-5668) so that we can do further research. We may need to ask some information that should not be on a public forum.

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Mike Redler set one of Mike Redler's replies as an official response to "The service department is very disappointing." in Vann's
Mike Redler replied on October 13, 2009 19:42 to the problem "The service department is very disappointing." in Vann's:

Dear Mrs. Olson,
I am sorry the chain of events your email covered occurred. We don’t intend to disappoint our customers like this, but we certainly did here. You said: "I now had to pay $105 for the worst service I have ever received and my husband did half the work." -no, you don’t. We expect more of ourselves than this kind of service, and look forward to the time when you may as well. Consider the bill paid in full.
We will work through the specifics of your letter: missed appointments, lost papers, wrong phone numbers, too many appointments and delay looking for how things went wrong and how we will prevent it in the future. When our technician judges that he cannot remove an appliance without damage to our customer’s home, we have to back him or her in that. Better safe than sorry. The other aspects of the appointments will be examined closely. Regardless of fault, we know we let you down and for this, we are sorry.
Please accept our apologies and hope that this makes up in at least a small way for your inconvenience and aggravation. Should you have appliance trouble in the future, rest assured your experience shall be different and feel free to call me personally, and we will get going on what you need done.

Sincerely,

Tom Frizzell
Logistics Manager
541-6000 ext. 2032

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Mike Redler replied on September 24, 2009 02:13 to the question "Does this unit have VCR and DVD?" in Vann's:

Hi!
This particular model is not a DVD/VCR combination player.
We do offer those on our website if that is what you are interested in. We would love to assist you in selecting one.

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Mike Redler replied on September 21, 2009 18:05 to the question "price difference" in Vann's:

Hi Ron,
Thanks for the quick reply! I am not sure how the error happened, but if you still want to own the item at $329.95 I am willing to do that for you. I only request that you call us in the next 2 days and speak to either Mark or John - they have been apprised of the situation.

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Mike Redler replied on September 20, 2009 20:14 to the question "price difference" in Vann's:

Hello Ron,

Sounds like there is an error on one of our pages - sorry about that!
Can you tell me what the brand and model number of the product in question is?
I will do whatever I can to help.

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Mike Redler replied on September 20, 2009 18:51 to the question "CD Player Question" in Vann's:

Hi,
If you are asking about a home component style CD player, I know of none that come with an RF remote. In the past I have seen entire stereo or home theater systems that came with a RF remote or option.

You can opt to add RF capabilities to most any infrared remote system. It does require hardware and may not be economically feasible for everyone.

I hope that answers your question.

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Mike Redler replied on September 19, 2009 16:55 to the idea "aNNOYING feedback TAB" in Vann's:

Hi,
I will bring this to our IT departments attention.
Thank you for you feedback!

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Mike Redler replied on August 19, 2009 17:25 to the problem "My Vann's Order Was Voided" in Vann's:

We regret that you are having such difficulties in obtaining product from us! We do apologize that this issue has not been dealt with quickly.
I believe that we have resolved most of the issues with our ordering system and our phone traffic, while still busy, requires little to no wait.
Please contact us by phone at either 800.769.5668 or 406.541.6000

Your business is truely important to us - thank you for contacting us!

Mike

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Mike Redler replied on August 19, 2009 17:03 to the problem "i want that tv!!!!" in Vann's:

Sorry Shawn!
We have a new payment system that I suspect is the culprit of this pain. We are working to resolve these issues. We do sincerely apologize for the inconvenience! If you can give us a call, we may be able to find this item or one simular for you. 800.769.5668

Thank you for letting us know about this.

Mike

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Mike Redler replied on August 05, 2009 23:36 to the question "Why are you selling Nikon if you are not an authorized dealer" in Vann's:

Hi,
We are an authorized dealer of every brand that we offer, Nikon included. We are listed with Nikon (Vanns Inc):
http://www.nikonusa.com/Find-Your-Nik...?

Thanks for the question.

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Mike Redler replied on July 23, 2009 15:30 to the problem "No warranty information" in Vann's:

This might have been a recently corrected problem, but I did go to our site today and found the information you requested for that product.
Currently, to find warranty details, you go to the cart portion of the product page and select one of the coverages and proceed to cart. Once there you will see the warranty added and notice that it is clickable. Click it and the warranty detail that we have will be displayed.

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Mike Redler replied on July 08, 2009 17:29 to the problem "Dissatisfaction with Vann's" in Vann's:

Dear Liz Kampa-Weatherwax,

Thank you for relating your unfortunate experience with us.
In reading your message it appears that we at Vanns and Frigidaire fell well short of your and our own expectations in several areas. For that, we apologize!
I have contacted the Billings location manager and informed him of the situation and have been assured that he will contact you today concerning this issue.

Mike Redler
VDC Location Manager
406-532-6710
mredler@vanns.com

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Mike Redler replied on June 26, 2009 17:05 to the idea "maintain user accounts" in Vann's:

We at Vanns like that idea too! It is something that we will likely add in the future.

Mike Redler

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Mike Redler replied on June 26, 2009 16:48 to the problem "Your Price" in Vann's:

Hi,
As you are probably aware of, the 'Your Price' link does not show up on every product.
Where you interested in a particular model?

Mike Redler

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Mike Redler replied on February 03, 2009 18:21 to the problem "Samsung 72" TV stand is not even close to par!" in Vann's:

Hello,

I am sorry to hear that the stand did not arrive in good shape. We would be glad to talk to you about resolving this. It is likely that we will exchange the stand out for a new one. Please give our customer support number (800-769-5668) a call so that we can facilitate the replacement.

Mike Redler
Vanns Inc

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Mike Redler replied on February 02, 2009 20:12 to the question "why go wireless on rear speakers?????" in Vann's:

Hi,

Sorry, for the delay in our responding.

The best wireless solution that we have that is an easy one to recommend for most situations is the KEF 'Wireless Speaker Connector System'. This unit is just the sending unit that is connected to the A/V receiver, and the two wireless receivers for each of the two speakers it will handle. Here is the link to our site and the particular product.
http://www.vanns.com/shop/servlet/ite...

If you have any more questions regarding this or anything else, please feel free to also contact us by phone. 800-769-5668

Thank you for the question.

Mike Redler
Vanns Inc

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