Miguel Zabludovsky's dashboard

Miguel Zabludovsky replied on October 08, 2008 13:57 to the question "What does the gown box look like?" in Slate NYC:

Your dress comes back in two boxes. It comes in a specially designed gown box where the top of the box has a large round window to see the dress inside and that box is put inside another shipping box.

You can certainly open the box (even the inside box), but we don't recommend taking the dress out. We pack the dress so that wrinkling is minimized and crease it at exactly the right places so it can be in that position for years and years without being damaged.

Also, we pack the dress in such a way that just by looking at the window you can see the front of the dress, the hem (which is where it always gets dirty), the veil, and any other accessories that may have come with it.

Miguel Zabludovsky replied on September 16, 2008 17:01 to the question "Return or recycle all the plastic hangers I get from Slate?" in Slate NYC:

Hi June,

That's another fantastic question. I hate wire hangers. Every time I get my clothes back from Slate I go to my recycling room and I'm like "where do I throw them? Are they bottles-plastic-metal, or are they paper?"

Wire hangers contribute to more than 1.2 billion pounds of waste in our waste stream.

One of the many things that excite me about Slate is that we are working on solving this problem. We already have various alternatives (if I tell you I would have to clean you..).

In the meantime, you are more than welcome to a) stop by the plant to return your used hangers (we reuse them if they pass QC), or b) send them in with your clothes (of course we'd rather say hi).

MZ

Miguel Zabludovsky set one of Miguel Zabludovsky's replies as an official response to "Does Slate offer hand finishing for shirts?" in Slate NYC

Miguel Zabludovsky replied on September 04, 2008 21:20 to the question "Does Slate offer hand finishing for shirts?" in Slate NYC:

Hi,

Thanks for your question.

We sure do. Instead of offering different prices for different levels of processing your shirts (regular, hand finish, etc) we offer only one level of quality, outstanding, with one price.

It's then up to our experts to determine what combination of processing techniques yield the level of quality we offer.

Most of the shirts do get finished by hand, especially in the collars and the cuffs. Some shirts get fully hand pressed, some shirts are pass with machine press.

Before packaged, each shirt is examined for broken buttons, which are replaced free of charge.

MZ

Miguel Zabludovsky set one of Miguel Zabludovsky's replies as an official response to "Do you use chemicals like perk (sp?) or do you use liquid CO2?" in Slate NYC

Miguel Zabludovsky replied on August 25, 2008 14:09 to the question "Do you use chemicals like perk (sp?) or do you use liquid CO2?" in Slate NYC:

Thomas,

Thanks for your question. I've seen that program before, although I haven't seen the revolution cleaner episode. The quick answer is no, we don't use Perc.

Perc has been thoroughly analyzed by every reputable scientific body, so people who know about what chemicals should not come even close to you say that perc should not come even close to you.

Many states, including NY and California have banned new dry cleaners from opening up shops with perc machines. Interestingly enough, the dry cleaner lobby, the Neighborhood Cleaners Association, has pushed that legislation to go into effect only after 2025. These are the same guys who "take care" of your clothes...

There is debate, however, as to which technology should replace perc. There are various alternatives coming to market, CO2, wet-cleaning, Hydro-Carbon, Green Earth, etc.

We us a combination of these new technologies at our cleaning facilities. We are looking at CO2 closely as it matures from early testing in commercial settings and it becomes ripe for use in commercial settings.

I'm very interested in the subject of the environmental impact that getting clothes cleaned has. The solvent used in the cleaning process is just one of many opportunities for reducing our impact.

Miguel Zabludovsky replied on August 19, 2008 12:51 to the question "Why a ZIP for drop off/pick up on the wardrobe pricing gizmo?" in Slate NYC:

Dear Jo,

You don't. You can come to our plant at 96 Morton and drop your clothes off and pick them up from there when they are ready

MZ

Front Desk replied on August 18, 2008 13:23 to the question "What's the difference between clean and fold vs. clean and press?" in Slate NYC:

Dear Tim,

The Slate hamper holds about 40lbs of laundry...

tim replied on August 17, 2008 19:21 to the question "What's the difference between clean and fold vs. clean and press?" in Slate NYC:

Lindasy, how much laundry can I fit in your prefix package, (is it 10 lbs, 15 lbs or what)

Miguel Zabludovsky replied on July 02, 2008 13:43 to the question "What's the difference between clean and fold vs. clean and press?" in Slate NYC:

Dear Lindsay,

Please sign up at slatenyc.com and we'll issue a credit for your first charge. We'll also send you a VIP card for 50% off to give to anyone who you think needs permission to get dirty.

MZ

A comment on the question "What's the difference between clean and fold vs. clean and press?" in Slate NYC:

Aww! I don't have need for a free month, I wear t-shirts and blue jeans, nothing that would require professional laundry service. I also live far from NYC. You can have my free month, and hopefully you will end up being pleased with it (since I'm still amazed they've already implemented it) and happy with the results enough to continue service. – Thomas, on July 01, 2008 06:55

A comment on the question "What's the difference between clean and fold vs. clean and press?" in Slate NYC:

Please give it to Lindsay, since without her thread I would not have had the opportunity to pass the idea on. I'm really impressed that you've already implemented it, though, and will mention your service to others who might find it useful. I don't wear fashionable clothing and therefore don't require your service, but am grateful for your generous offer. Thanks! – Thomas, on July 01, 2008 06:52

Lindsay replied on June 30, 2008 20:33 to the question "What's the difference between clean and fold vs. clean and press?" in Slate NYC:

That's so nice that you offered Thomas a free month! I wish that I, who took the time to let you know that problems existed and clarified multiple issues--had received a similar gesture of thanks. Oh well!

I guess having been a Slate customer in the past (and having 3 out of 3 seriously messed up pick ups and deliveries, which never got better and took weeks--literally, weeks!--to resolve) I should be used to this, but I thought I'd give Slate another chance once they changed their service to see if it finally lived up to the hype. Seems I'm doomed to be disappointed by a great idea with consistently poor execution.

Miguel Zabludovsky replied on June 30, 2008 19:49 to the question "What's the difference between clean and fold vs. clean and press?" in Slate NYC:

Dear Lindsay and Thomas,

At the suggestion of Thomas we have updated our pricing policy, which you can see by going to:

http://76.12.204.85/v7/price_mods/pri...

We made it easier to choose a package by not having to worry to much about penalties at the end of your billing cycle.

So, at the end of each billing cycle that you choose (weekly, monthly, quarterly, etc), if you have exceeded the total number of "clean+press" items selected for your package, we will recalculate the closest weekly average based on your actual use and bill you the difference between the packages.

For example, if you signed up for 5 pieces of "clean+press" per week and chose monthly billing (20 pieces per month*), but actually sent us 31 pieces that month, we would recalculate your bill at the 8 pieces per week rate and bill you the difference.

The longer your billing cycle, the more you will be able to amortize your clean+press items over a season.

Thanks, Thomas, for the suggestion. I would like to offer you a free month of Slate service for use by you or by anyone you choose to give it to. Please send an email to info@slatenyc.com so we can reply with the details and instructions on how to redeem.

Vu Nguyen replied on June 04, 2008 22:56 to the problem "Can't find the Insert Image Button on Editor" in PBwiki:

One possibility for displaying a pdf in your wiki is to convert it into an image that can be inserted into your wiki. If you have Acrobat Professional, this option should be available when you save. If you don't, there are neat programs online, like this one that convert pdfs into images (assuming your pdf is public):

http://view.samurajdata.se/

Once the image is created, you can right-click -> save as. Then you can copy that to your wiki to be inserted directly as an image.

Casey Greene replied on June 04, 2008 17:43 to the problem "Can't find the Insert Image Button on Editor" in PBwiki:

We don't show the contents of files on the wiki - only images. Sorry for the confusion!

Miguel Zabludovsky replied on June 03, 2008 17:57 to the problem "Can't find the Insert Image Button on Editor" in PBwiki:

Hi Rachel,

I am using v2.0. I do see the link on the right for Images and Files. I can insert a pdf file link, but it won't show the pdf's content directly.

Rachel Pennig replied on June 03, 2008 17:40 to the problem "Can't find the Insert Image Button on Editor" in PBwiki:

Hi Miguel - are you using PBwiki 2.0? Go into edit mode and look over on the right panel - "Images and Files" should be a tab on the right side.

Please let me know if this works for you :)

Miguel Zabludovsky reported a problem in PBwiki on June 03, 2008 17:37:

Can't find the Insert Image Button on Editor

i can't find the insert image link in the editor