Miguel Zabludovsky's dashboard

Miguel Zabludovsky set one of Miguel Zabludovsky's replies as an official response to "Does slate offer a service where they can dye my sweaters black?" in Slate NYC

Miguel Zabludovsky replied on May 14, 2009 12:11 to the question "Does slate offer a service where they can dye my sweaters black?" in Slate NYC:

Hi Chloe,

Yes, we definitely do garment dyeing.

Give me a call at 1 800 573 8459 to discuss.

MZ

Miguel Zabludovsky set one of Miguel Zabludovsky's replies as an official response to "Promised Refunds Not Given" in Slate NYC

Miguel Zabludovsky replied on May 11, 2009 21:34 to the problem "Promised Refunds Not Given" in Slate NYC:

Hi Nicole,

Thanks for contacting us. I tried to call you today but there was no answer and I did see your email from a few hours ago but have not had time to answer it. I apologize for taking a few hours to answer.

Yes, your refund check was issued last week. Unfortunately we don't have a tracking number to tell you when it's getting there because we use online bill payment from our bank, but trust me, it will get there shortly.

As I said over the phone, I thought giving you a full refund was the right thing to do, but now I'm regretting it. After you complained that your home wasn't cleaned properly I told you not to worry and that we would issue a FULL refund, no questions asked. As we are launching this service and we are working out the kinks my objective is to make sure you were happy.

Offering refunds is not something that we do often so when I gave you the estimate of how long it would take it was just that, an estimate.

However, you have sent over 10 emails asking where the check is. Every email was answered promptly and I gave you a call to reassure you that you would get your refund, but that once we ask the bank to issue the check it's out of our hands.

I am surprised and disappointed that a few more days than expected for a $100 refund enrages you to the point of writing a really negative review and makes you contact the Better Business Bureau.

Please let me know when you receive the check and I'll be happy to schedule your next Clean Home service if you decide to give us a second chance.

Miguel Z.
Slate NYC | CEO

Miguel Zabludovsky replied on April 30, 2009 20:56 to the question "Worldwide wedding dress drop?" in Slate NYC:

Hi,

Yes, definitely. I'll send you a FedEx label so you attach that to the box and drop it at any FedEX location worldwide.

Please send an email to support@slatenyc.com for more details.

Miguel Zabludovsky replied on December 15, 2008 03:33 to the question "how big is the hamper?" in Slate NYC:

Dear Yoon,

Please send me an email to support@slatenyc.com with your name so I can look up your account and follow up.

Gracias!
MZ

Miguel Zabludovsky replied on December 10, 2008 19:31 to the question "Offer code?" in Slate NYC:

Hi,

I'll be happy to apply that for you. Did you sign up already? If so, please send me an email to support@slatenyc.com with your name so I can look up your account.

If you haven't, let me know what your name is so I look for it on my system when you do sign up.

Miguel Zabludovsky replied on December 03, 2008 19:48 to the question "any reason why you just refuse to pick up the phone? ARE YOU OUT OF BUSINESS???" in Slate NYC:

Hi,

We are having trouble with our email program because of spam from a japanese address-

You can send me an email to miguel (at) slatenyc.com meanwhile and I ́ll be happy to take care of your issue.

MZ

Miguel Zabludovsky replied on October 28, 2008 16:48 to the question "Why is Slate more expensive when you have a doorman?" in Slate NYC:

Dear Lindsay,

I'm trying to replicate that in the pricing calculator to see where the issue might be but I'm getting something different. Can you send me the link or a screen shot?

Miguel Zabludovsky replied on October 24, 2008 14:09 to the question "Deliver days, "expected" option" in Slate NYC:

Two days expected means that most of your clothes, most of the time, will come back in two business days. Especially if you are in NY, three days will probably be the most we'll take to turn around your items in the worst case.

Some things that can affect this turnaround time are delays in processing due to particularly tough stains, or items that need to be repaired by our tailor (we offer free repairs; if something is damaged you don't even need to tell us to fix it).

Miguel Zabludovsky replied on October 24, 2008 14:01 to the question "Do you offer scents of laundry detergent or fabric softener?" in Slate NYC:

As a matter of standard procedure, we only use the free and clear version of our preferred brands. Most of the time, for most clothes, we .method and ecover detergents and softeners, but as you know, laundry is as much an art as it is a science, so we are constantly trying and adjusting different variations.

Many of our users have small children, strong allergies, or very sensitive skin, so the fragrance-free combinations work best for them.

Nonetheless, some Slate users ask us to use particular versions of their favorite detergents and we are happy to accommodate.

Miguel Zabludovsky replied on October 21, 2008 17:10 to the question "how big is the hamper?" in Slate NYC:

The hamper holds about 40 pounds of clothes. We've designed the hamper to fit most of what a couple gets dirty in one week, including towels and bedding.

Miguel Zabludovsky replied on October 08, 2008 13:57 to the question "What does the gown box look like?" in Slate NYC:

Your dress comes back in two boxes. It comes in a specially designed gown box where the top of the box has a large round window to see the dress inside and that box is put inside another shipping box.

You can certainly open the box (even the inside box), but we don't recommend taking the dress out. We pack the dress so that wrinkling is minimized and crease it at exactly the right places so it can be in that position for years and years without being damaged.

Also, we pack the dress in such a way that just by looking at the window you can see the front of the dress, the hem (which is where it always gets dirty), the veil, and any other accessories that may have come with it.

Miguel Zabludovsky replied on September 16, 2008 17:01 to the question "Return or recycle all the plastic hangers I get from Slate?" in Slate NYC:

Hi June,

That's another fantastic question. I hate wire hangers. Every time I get my clothes back from Slate I go to my recycling room and I'm like "where do I throw them? Are they bottles-plastic-metal, or are they paper?"

Wire hangers contribute to more than 1.2 billion pounds of waste in our waste stream.

One of the many things that excite me about Slate is that we are working on solving this problem. We already have various alternatives (if I tell you I would have to clean you..).

In the meantime, you are more than welcome to a) stop by the plant to return your used hangers (we reuse them if they pass QC), or b) send them in with your clothes (of course we'd rather say hi).

MZ

Miguel Zabludovsky set one of Miguel Zabludovsky's replies as an official response to "Does Slate offer hand finishing for shirts?" in Slate NYC

Miguel Zabludovsky replied on September 04, 2008 21:20 to the question "Does Slate offer hand finishing for shirts?" in Slate NYC:

Hi,

Thanks for your question.

We sure do. Instead of offering different prices for different levels of processing your shirts (regular, hand finish, etc) we offer only one level of quality, outstanding, with one price.

It's then up to our experts to determine what combination of processing techniques yield the level of quality we offer.

Most of the shirts do get finished by hand, especially in the collars and the cuffs. Some shirts get fully hand pressed, some shirts are pass with machine press.

Before packaged, each shirt is examined for broken buttons, which are replaced free of charge.

MZ

Miguel Zabludovsky set one of Miguel Zabludovsky's replies as an official response to "Do you use chemicals like perk (sp?) or do you use liquid CO2?" in Slate NYC

Miguel Zabludovsky replied on August 25, 2008 14:09 to the question "Do you use chemicals like perk (sp?) or do you use liquid CO2?" in Slate NYC:

Thomas,

Thanks for your question. I've seen that program before, although I haven't seen the revolution cleaner episode. The quick answer is no, we don't use Perc.

Perc has been thoroughly analyzed by every reputable scientific body, so people who know about what chemicals should not come even close to you say that perc should not come even close to you.

Many states, including NY and California have banned new dry cleaners from opening up shops with perc machines. Interestingly enough, the dry cleaner lobby, the Neighborhood Cleaners Association, has pushed that legislation to go into effect only after 2025. These are the same guys who "take care" of your clothes...

There is debate, however, as to which technology should replace perc. There are various alternatives coming to market, CO2, wet-cleaning, Hydro-Carbon, Green Earth, etc.

We us a combination of these new technologies at our cleaning facilities. We are looking at CO2 closely as it matures from early testing in commercial settings and it becomes ripe for use in commercial settings.

I'm very interested in the subject of the environmental impact that getting clothes cleaned has. The solvent used in the cleaning process is just one of many opportunities for reducing our impact.

Miguel Zabludovsky replied on August 19, 2008 12:51 to the question "Why a ZIP for drop off/pick up on the wardrobe pricing gizmo?" in Slate NYC:

Dear Jo,

You don't. You can come to our plant at 96 Morton and drop your clothes off and pick them up from there when they are ready

MZ

Miguel Zabludovsky replied on July 02, 2008 13:43 to the question "What's the difference between clean and fold vs. clean and press?" in Slate NYC:

Dear Lindsay,

Please sign up at slatenyc.com and we'll issue a credit for your first charge. We'll also send you a VIP card for 50% off to give to anyone who you think needs permission to get dirty.

MZ