Min's dashboard

A comment on the problem "iPhone 1.6 update breaks photo support" in Loopt:

thanks, nick! – Min, on May 25, 2009 19:40

A comment on the idea "instinct" in Loopt:

Instinct should be out this summer. If you move to an iPhone in October, you can transfer your Loopt account from your Instinct to your future iPhone. – Min, on March 30, 2009 18:05

Min replied on March 30, 2009 18:00 to the question "why won't any GPS enabled cell phone work" in Loopt:

Hi,

We're working to support more smartphones on AT&T but don't have a set timeline yet for the two devices you mentioned.

Also, FYI, Loopt is not designed to be a family tracker. For more information on family trackers, please contact your local AT&T store.

Min

Min replied on March 27, 2009 23:12 to the idea "Stop all the closing and reopening." in Loopt:

Yes. The feature you're referring to is Loopt Mix. Mix allows you to send messages via email, which opens up your email client. We currently don't have in-app messaging solutions, but are considering it.

Min replied on March 27, 2009 23:08 to the idea "instinct" in Loopt:

We are working on it right now. You should expect it released later this year.

A comment on the problem "won't let me register" in Loopt:

Can you please contact support@loopt.com, and give them your phone number, your carrier (AT&T), and device (iPhone)? They will troubleshoot your problem with those parameters in mind. Thanks for your patience. – Min, on March 27, 2009 20:52

Min replied on March 27, 2009 17:39 to the idea "Stop all the closing and reopening." in Loopt:

Hi Aaron,

A friend request is notified in two ways.

1) In-app: A friend request sign will appear on the Friends tab. On the Friends page, you will see a friend request from the person who wants to be your friend. Clicking on that row will take you to a page where you can take action on the friendship.

2) User-opted SMS: If you opt to receive SMS alerts from Loopt (in the Settings tab), you will get a friend alert notification via SMS.

Hope this helps,
Min

Min replied on March 27, 2009 17:22 to the question "Setting up children on loopt" in Loopt:

Hi, Loopt is not meant to be a family tracking device. To find a product to suit your needs, please contact your wireless provider.

Min replied on March 27, 2009 17:19 to the problem "won't let me register" in Loopt:

Hi, Is your iPhone on the AT&T network?

Min replied on March 26, 2009 21:26 to the problem "YOUR COMPANY IS BOGUS" in Loopt:

Hi Ben,

Thank you for the feedback. Loopt offers several ways to stop receiving SMSs, and this information is readily accessible as follows:

The Loopt Help and Support page is easily accessible from our website, www.loopt.com, by clicking on the link, Help: http://www.loopt.com/help. There are a number of ways from this Help page to communicate with Loopt about this question and others.

1. FAQs: the question and answer in #5: “Why am I receiving SMS
messages from Loopt? What are they, and how can I stop them?” gives you the solution, as Nick noted in the previous response to you.
2. Ask a question in the GetSatisfaction text field, as you have done to ask this question.
3. Customer Service email: support@loopt.com is labeled on the page. You can email our customer support team and they will respond within 24 hours.
4. Each ‘friend invite’ SMS from Loopt includes OPT OUT language in the message itself, “Reply STOP to stop Loopt msgs”

I hope this is clear in terms of the various ways users may communicate with Loopt to get questions answered and issues resolved, and that our position on how to solve this particular problem you have experienced, is also clear.

Min, on behalf of the Loopt Customer Service team

A comment on the question "Loopt on Samsung Instinct?" in Loopt:

We are working actively on the Instinct right now. You should expect it released later this year. – Min, on March 26, 2009 21:21

Min replied on March 26, 2009 21:05 to the problem "pearl 8100 error JPEG Encoded Image encode not found" in Loopt:

Hi Nikulai,

Unfortunately, the Pearl 8100 is an unsupported device for Loopt.

Min

Min replied on March 26, 2009 17:17 to the problem "Wrong Distance" in Loopt:

Hi Patrick,

Thanks for noting the problem. This issue is being addressed right now and we'll release an update soon.

Min

Min replied on March 23, 2009 22:02 to the idea "t mobile behold compatible!" in Loopt:

Hi Morgan, thanks for thoughts and glad your friends like us. Unfortunately, right now, we don't have a specific timeline for supporting the Behold.

A comment on the question "Want to Use Loopt" in Loopt:

hi danna, if you mean by "unblocking your phone" unblocking loopt, please contact support@loopt.com. – Min, on March 23, 2009 21:58

A comment on the question "Staying logged into Loopt:Facebook while using Iphone" in Loopt:

Thanks for the thoughts. We think there's a lot of potential in your proposal and are considering in-app messaging solutions. – Min, on March 23, 2009 21:52

Min replied on December 29, 2008 06:49 to the question "PLEASE HELP ME!!!!!!!" in Loopt:

Hey Manny, We're working on it! It's gonna be out soon, we swear! =)

Min replied on December 23, 2008 22:04 to the question "how can i get a text notification of a friend's journal update?" in Loopt:

Hi,

Right now, we don't have the ability to alert you when friends update their journal; this is something we're working on.

However, you can set a friend alert online here https://app.loopt.com/loopt/sess/memb.... As a result, you'll get an SMS when s/he's within a specified distance.

Hope this helps somewhat!

Min

Min replied on December 16, 2008 16:52 to the idea "RSS Feeds" in Loopt:

Hi,

We've created an RSS feed and a badge (the Loopt Journal widget)
Please log in using your phone number here: https://app.loopt.com/loopt/sess/memb...

Min

A comment on the discussion "Try out Loopt on your Blackberry!" in Loopt:

hey rob, thanks for the shout out, haha. i can't seem to find your e-mail.. :( can you resend? thanks! – Min, on December 12, 2008 03:00