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Philip Stanley shared an idea in Setster on November 05, 2009 04:59:
Multiple schedules on a user account, shortcut to a serviceBoth a problem and an idea for you - hopefully you'll tell me there's no problem because you've already had the idea...
The problem part
The thing that stops me signing for Pro is that I need to be able to group and separate my services i.e.:
1) I have an introductory chat for 15 mins which I want to take bookings for.
2) I have a networking promotion where I want to take bookings for 30 mins or 60 mins i.e. there are two services to choose from according to the voucher a person has in their hand.
I don't want potential clients for 1) seeing choices for 2) and vice versa.
Currently I've tried at the free level and must have all three services listed under the one account i.e. there are always 3 to choose from for the clients. This isn't any good as I don't want to provide a choice for the introductory chats (they've made their choice hitting our "Book a chat" button).
It might be possible to kludge a fix using faked multiple personas (Philip Stanley, Philip A.Stanley), but I'm unsure of how that would work on the calendar import and don't want to manage two calendars.
I think the only way at the moment to get the services separated as I need is to open 2 accounts. As they would need to be tied to Google that's two subscriptions, which I'm not going to do.
Consequently I'm trialling setster for the networking promotion that has two choices of 30 and 60 mins, and I'm using timedriver for the introductory chats as it lets me define multiple 'schedule books' (services) with links to get the client straight there, without choices, but with the all important Google cal integration.
The idea part
Could I suggest that you introduce grouping of services, with a generated widget URL that goes straight to the group, rather than only the current universal show all services. Have a look at TimeDriver.com and bookingcalendar.com.
This can be understood as setting up multiple schedules for an individual. So for your group accounts each user would have the ability to set up multiple schedules and point a widget at just one, or a default widget that shows them all. Ideally one would have a picklist and generate a widget which shows that picked group of services.
In the meantime, having a URL to drop the booker into the widget directly at the schedule of one of the services would help, i.e. the point in the widget screens immediately after the choice is made.
You can see the current situation at the website
I'm very keen to standardise on one platform and Setster is my preferred interface currently.
regards,
Philip Stanley
Philip Stanley shared an idea in Minutecoach Limited on November 03, 2009 07:09:
Any takers for basic online coaching?We're thinking about possibly offering some online self-paced coaching (i.e. in an online learning format) and trying a product. It _might_ be useful for covering the bases before more in-depth coaching to actually impact what has been uncovered in the online work.
Philip Stanley set one of Philip Stanley's replies as an official response to "Delete delete?!" in Choi van Rest Yoga
A comment on the problem "Need to delete an old test message" in Get Satisfaction:
Fab. Thanks Amy. – Philip Stanley, on September 15, 2009 18:21
Philip Stanley marked one of Amy Muller's replies in Get Satisfaction as useful. Amy Muller replied to the problem "Need to delete an old test message".
Philip Stanley reported a problem in Get Satisfaction on September 15, 2009 16:10:
Need to delete an old test messageHi, One of my client communities has a test message in it we'd like to get rid of. Could someone please delete this: http://getsatisfaction.com/choi_van_r...
It's been spotted by a user :-/
Scanning through, it seems asking here is the route for actually removing unwanted topics - please let me know if things have moved on somewhat and it is now possible to do this oneself.
kind regards,
Philip
Philip Stanley replied on September 15, 2009 15:44 to the question "Delete delete?!" in Choi van Rest Yoga:
Philip Stanley reported a problem in FreeAgent Central on September 08, 2009 08:52:
Paypal import failing todayHi,
Usually fine, but alert today is "The format of that CSV file has not been recognised" - it was downloaded as CSV Balance Affecting Payments (twice, to make sure). Could someone have a look please?
Philip
Philip Stanley posted an update in Choi van Rest Yoga on August 01, 2009 10:57:
Pregnancy Yoga Class prices on the siteWe've jut added back the cost of pregnancy yoga classes onto the main pregnancy yoga classes page as they got dropped off in an update. Just so you know without looking, the cost is £12 per class, with a free extra class if you book a set of 10.
Philip Stanley replied on July 30, 2009 16:09 to the question "mileage claim - passenger allowance" in FreeAgent Central:
Philip Stanley replied on July 21, 2009 21:26 to the question "Refunding a payment I shouldn't have made from my business account" in FreeAgent Central:
I'm assuming that it's a limited company set-up, sounds like you are contracting, in which case I think you would be OK to choose Money Paid to User and mark the initial purchase as a payment from your Director's Loan Account (i.e. the company has loaned you the money for the bike purchase), which you then repay with the second transaction using Money Received from User - payment to Director Loan Account.
One caveat: Ideally it doesn't end up as a loan of over 5K... and it was short term (i.e. you didn't buy it a year ago) In either of these cases you'd want to check your options a little further.
And if you are telling a friend, make sure you are using the referral code in your settings - it will benefit you both.
Philip Stanley replied on July 21, 2009 20:49 to the idea "How estimates will work" in FreeAgent Central:
... and I like the way it is now as it lets me jump straight to the quote for some work. Nothing worse than being locked into an inflexible workfow...
So, all rosy just up until the point where I want to send a past due reminder... where I'd like options to create a few 'n' days, 'n+x' days, 'n+x+y' days reminder templates, and choose manual/auto as a button press to send them out as the days tick by. But hey, I know you are working on that..;-)
Philip Stanley replied on July 21, 2009 13:53 to the idea "How estimates will work" in FreeAgent Central:
A comment on the idea "How estimates will work" in FreeAgent Central:
A Proposal would be a description of how you might answer a brief or query, it may or may not have any figure(s) attached. It may masquerade as an estimate, being essentially a list of items with a introduction/method.
An estimate would be an assessment of the cost of implementing your proposal based on current knowledge. It is generally understood in business to not be an offer, though often is read as such by consumers. You may expect it to vary according to conditions and new information on progress of the work, but note that naive clients might expect it to _not_ vary... If a contract is formed with just an estimate as the paperwork there is potentially more flexibility for the supplier, but a customer could push back on reasonability grounds if you were to try and stuff them, particularly if you should have reasonably been expected to have known about the extra costs and were misrepresenting the true cost.
A quote is generally considered a firm commitment to a final price and is an offer that can be accepted by the customer to form a legally binding contract (with that intention), and suppliers may find it difficult to negotiate an increase, unless the change were reasonable (extra work on uncovering dry rot in a building for instance, or clear increases in project scope, or identified customer generated delays etc.)
In most business, using the language above, the flow would be:
1) Query or Enquiry received
2) Proposal sent (generally with ballpark single headline figures)
3) Extra information received in response, with a request for a more detailed estimate
4) Estimate sent (level of cost detail increased, options included)
5) Request for a Quote received (identifying final selection of options)
6) Quote with number/identifier sent (including scope limitations and terms)
7) Numbered Purchase Order for Quote received (including terms etc.)
8) Work Done
9) Invoice against Purchase Order sent
10) Payment received
Forming a legally binding contract doesn't need any paperwork at all - just agreement/intention to enter into a legally binding contract, consideration and reasonability. If you shook on, said, wrote, estimated or quoted it would cost about or exactly £2000, were paid some or all of that, did most of the work and a week from finishing went back with a bill for £8000 there would be some sorting out to do...
Consumers have some statutory rights relating to reasonable cost, business customers need to take more precautions, as do suppliers. Should a contract be judged not to be in place for all or part of the work (It's £8000 because you did £6000 of 'extra' work which they refuse to pay for because "it wasn't in the quote" but YOU say they requested additions during the course of the work), it might mean looking at a Quantum Meruit claim for 'what the job is worth'. However, the sorting out the value of work done in a billing dispute, who asked for what when, and whether they thought/might reasonably have been expected to think you would bill them is a very big pain in the arse. Especially if the work stretches over a few months and you're scratching around for evidence of justification and instructions that were given.
Best pay attention to what you put in the paperwork and the expectations you are raising in the client throughout the progress of the work, don't let the bill creep up without recording assent along with the instruction... – Philip Stanley, on July 21, 2009 13:51
Philip Stanley promoted an official reply to a topic that has since been deleted from Choi van Rest Yoga. see the change log
Philip Stanley posted an update in Choi van Rest Yoga on June 17, 2009 04:57:
Smooth booking process now in placeWell, it's all in!
You can now fill out the history form online and pay for your first class online immediately after. This should take away some uncertainty around whether a person's form and payment have been received, and secure a trial place more quickly, though if you are not a fan of online payments you can still pay by cheque and mail your history form in to us.
When you fill out the waiting list form you'll get an email sent through to you that contains the links to both the online history form and a link to download a leaflet as a pdf, so you can print it, fill it, and post it.
Philip Stanley posted an update in Choi van Rest Yoga on June 12, 2009 11:29:
A smooth class booking processOver the weekend we'll be implementing the online history form to save you having to mail in your history forms prior to booking.
You'll be able to fill it out online and make your first try-out booking payment online too, rather than having to sort out a cheque to send in the mail.
We're going to keep the two stage process so you can register for the waiting list and classes info with the minimal amount of information and then supply the detailed information we need when you've made your mind up (because we hate handing over personal info until we've made a decision too!).
Philip Stanley replied to a topic that has since been removed from Choi van Rest Yoga. see the change log
Philip Stanley replied on May 26, 2009 17:22 to the question "credit card vs bank account?" in FreeAgent Central:
The difference and functionality is more understandable if you wish to track the money movement from account to account - e.g. one has a bank account (with or without plastic), but one's other visa credit card / debit card etc. is with Virgin or someone other.
In that case you would track any business purchases made with your business 'credit card' in your 'credit card' account, and track transfers (monthly payments, interest etc.) from your business account to your credit card account as needed.
In example, currently I do not differentiate between a direct debit / standing order payment or card payment if it comes out of the business account - effectively the only real difference is as you have pointed out, clearing times - but I have separate accounts set up in FreeAgent for various Visa and Currency Card accounts that are exclusively (well, 90+%) used for business.
That takes care of most expenditure, but IF I use my personal visa etc. (which are NOT set up in FreeAgent) then that particular expenditure goes through "out of pocket" expenses...
Hope that helps.
Philip
Philip Stanley replied on May 25, 2009 22:37 to the question "Difference between business and personal accounts" in FreeAgent Central:
Hi Mac,
I can appreciate that the balance of business payments through your personal account in the interim before you have a separate account has upped the number of transactions somewhat and made it a little daunting to think about entering the expenses manually.
You could just enter them through the Out-of-Pocket list, but if you are going to be entering a lot:
You could just delete all the transactions in your account on FreeAgent rather than delete the account proper, download the bank statements, open in a text editor or Excel and delete all the personal stuff / lines.
Then import the file you have just edited into FreeAgent.
In this way the auto-fill features of FreeAgent based on the explanations you've already made will work for you on that triaged file. To my mind you're not really being reimbursed for your business expenditure at the moment, all you are doing is making a note of what you are spending on the business.
Doesn't matter whether it's coming from your personal account or rolls of dollar bills under the mattress - you just need to explain what it is for, so that when you take money out of that single account _that_ money isn't seen (or assessed) as earnings...
weeelll, that is until you've used up all the expenses you have noted down.
Philip
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