Mike Ihlenfeldt's dashboard

Mike Ihlenfeldt replied on November 04, 2009 07:46 to the question "From 32-bit to 64-bit, installer won't open from desktop." in Microsoft Corporation:

Hi Jean-Karlo,

I assume they sent a .ISO file correct? Those types of files are a snapshot of the DVD-ROM and meant to be burned to a DVD before you can use them to install Windows. There are many ISO burning utilities availble on the internet for free.

Another item to note, upgrading from 32-bit Windows to 64-bit is not supported. What you will need to do is run the installer and preform a clean install. When you do this install, your documents will need to be backed up as they will not be saved. More information and instructions can be found at this link: http://windows.microsoft.com/en-us/wi...

-Mike
Microsoft Customer Service

Mike Ihlenfeldt replied on November 04, 2009 07:14 to the question "Cant load some websites!" in Microsoft Corporation:

Hi Mike,

Please do try clearing you cache. Also if you have Window Defender, please run it or another Spyware / Anti-Virus Scanner as sometimes malware can interfere with pages loading.

For information on how to clear your cache, please visit: http://support.microsoft.com/kb/260897 (It says IE 6 on Windows XP, but it will work for IE 7/8 on a newer OS)

For information on how to obtain Windows Defender, please visit:
http://www.microsoft.com/windows/prod...

Alternatively you can install Microsoft Security Essentials which includes a Spyware and Virus Scanner, for free at:
http://www.microsoft.com/security_ess...

I hope this helps.

-Mike
Microsoft Customer Service

Mike Ihlenfeldt replied on October 31, 2009 09:10 to the question "How to get rid of libraries" in Microsoft Corporation:

Hello 5old13r,

Here is the FAQ on libraries from the Microsoft Website: http://windows.microsoft.com/en-us/wi...

-Mike
Microsoft Customer Service

Mike Ihlenfeldt replied on October 29, 2009 16:24 to the question "Not Syncing Actions Performed in Offline Mode" in Microsoft Corporation:

Hello Bryce,

Have you tried searching the error message on http://support.microsoft.com? On that website you can access self help articles and news groups free of charge. You may also contact a support professional to assist you with this. The phone number for Entourage support is: 1-866-474-4882 and their hours are M-F, 5:00 AM – 9:00 PM Pacific Time. If you do contact a support professional via phone, there may be a charge if warranty support is not applicable.

-Mike
Microsoft Customer Service

Mike Ihlenfeldt replied on October 23, 2009 22:35 to the question "USB Devices While Installing?" in Microsoft Corporation:

Hello Stephen,

You can leave your USB devices plugged in while running setup, it will not have an impact on it. After setup completes, the needed drivers will be found via Windows Update.

-Mike
Microsoft Customer Service

Mike Ihlenfeldt replied on September 30, 2009 12:16 to the question "Can't Get a Response from Microsoft.com /Digital River!" in Microsoft Corporation:

Hello Joe,

Please email me at mike.ihlenfeldt@microsoft.com. I can file a complaint with our Response Managment team on your behalf and can give them your contact information so they may respond.

-Mike
Microsoft Customer Service

Mike Ihlenfeldt replied on September 30, 2009 08:10 to the question "Help Me" in Microsoft Corporation:

Hello Amit,

Windows XP is in extended support with Microsoft, which means you still do have several options for support. No charge self-help resources are availible at: http://support.microsoft.com. You may also may open a support case online or over the phone for an additional charge of $59.00. The number for support is (800) 936-5700, hours are Monday - Friday 5:00 A.M. - 9:00 P.M, Saturday - Sunday 6:00 A.M. - 3:00 P.M, all times Pacific. If you are outside of the US, the phone number and costs may vary.

Please let me know if I can be of any further assistance. I do apologize for the delay in responding.

Mike
Microsoft Customer Service

Mike Ihlenfeldt replied on September 30, 2009 08:01 to the question "Can't Get a Response from Microsoft.com /Digital River!" in Microsoft Corporation:

Hello Joe,

Sorry for the delay in my reply. I have been doing some research and it looks like https://msstore.digitalriver.com/msev... is the proper channel to conact them.

-Mike
Microsoft Customer Service

Mike Ihlenfeldt replied on September 30, 2009 07:56 to the question "new Tabs vs new Windows" in Microsoft Corporation:

Hello LisaMarie,

To do this, you can right click on the favorite link and select 'Open in New Tab'. Please let me know if this does not help.

Mike
Microsoft Customer Service

Mizzle51 replied on September 16, 2009 16:14 to the question "Can't Get a Response from Microsoft.com /Digital River!" in Microsoft Corporation:

Hello Joe,

If you need assistance with a purchase made from the Microsoft Store, please see 'http://store.microsoft.com/help/Contact-Us'. Where have you been emailing that has not responded?

-Mike
Microsoft Customer Service

Mizzle51 replied on August 13, 2009 08:39 to the question "MISERY" in Microsoft Corporation:

Hello Gregson,

You can recieve no charge email support at https://support.live.com/. You may also contact technical support at (800) 936-5700 and their hours are Monday - Friday 5:00 A.M. - 9:00 P.M. Saturday - Sunday 6:00 A.M. - 3:00 P.M. pacific time. If you contact technical support via the phone, there may an additional charge. I hope this helps.

-Mike
Microsoft Customer Service

Mizzle51 replied on July 21, 2009 16:00 to the question "There has to be a way to save the sound file to storage card instead of memory..." in Microsoft Corporation:

Hello again SystemGuide,

I have recieved a response from the team and at this time Microsoft Recite can only store index and wavs in phone memory.

HTH
-Mike
Microsoft Customer Service

Mizzle51 replied on July 21, 2009 14:56 to the problem "Vista 64 Bit - Will attempt to rip music but will produce 'Error' message everytime - Some Data/Information on CD's will not run???" in Microsoft Corporation:

Hi Alex, have you tried updating the firmware for your drive? I had the same issue on a home machine and a firmware update resolved it.

Mizzle51 replied on July 21, 2009 14:49 to the question "There has to be a way to save the sound file to storage card instead of memory..." in Microsoft Corporation:

Hi SystemGuide,

I have sent your message over to the team at Microsoft and hope to have a response for you shortly.

-Mike
Microsoft Customer Service

Mizzle51 replied on July 14, 2009 10:49 to the problem "Problem with play back on my Samsung Jack" in Microsoft Corporation:

Hello Ange.

ATT would be able to help you out with this. You can call their customer care line or visit their forums at: http://forums.wireless.att.com/cng/

-Mike
Microsoft Customer Service