Monique's dashboard

Monique replied on November 23, 2009 04:42 to the problem "trouble with site builder" in Yola:

Logins have now been restored. Thank you for reporting this and sorry for the interruption of service! If you have any problems let us know, but we don't believe there should be any now.

Monique replied on November 23, 2009 04:38 to the update "Yola is experiencing some technical difficulties" in Yola:

We are back up and running. Very sorry about this - it was totally unexpected. Everything should be back to normal now. Let us know if it isn't as we will be monitoring closely!

Monique replied on November 23, 2009 03:47 to the update "Yola is experiencing some technical difficulties" in Yola:

Sorry about this, guys! Engineers are working at a feverish pace and we should be back soon. We will let you know!

A comment on the question ".htaccess issue" in Yola:

Hi John. Emmy is traveling at the moment, but I will send a further email asking someone to look into this as soon as possible. – Monique, on November 22, 2009 15:54

A comment on the problem "black line - ahhhhhhhhhhhhhh" in Yola:

@Lee: thanks for all your help with this. I will log the issue as a bug with the template and link to this thread. I agree that the style should function correctly for people who choose not to use the default menu. I am sure something can be done about this. – Monique, on November 22, 2009 15:19

A comment on the question "Keeping menu HTML code on my hosting server" in Yola:

Hi Randy. I know it is not possible to execute custom PHP scripts from Yola sites. I am going to ask one of our developers to take a look at this thread and see if there is a workaround he can suggest. He will probably get back to you in a day or two. – Monique, on November 22, 2009 09:38

A comment on the question "Need feedback" in Yola:

I will let you in on a secret. I carry around a "top 3" list of features that I talk to the Product team about every chance I get. This list is based on user feedback and needs. An easy way to organize pages and build menus and submenus is on my top 3! Which means I agree with you and rank this one very highly above a very very long list of feature requests. I understand why it has not been developed yet, but I think we all agree that it is needed! – Monique, on November 20, 2009 07:14

Monique marked one of Sister's replies in Yola as useful. Sister replied to the question "DO FREE SITES WORK? WHAT'S THE CATCH?".

Monique marked one of diane's replies in Yola as useful. diane replied to the question "DO FREE SITES WORK? WHAT'S THE CATCH?".

Monique replied on November 19, 2009 18:56 to the question "DO FREE SITES WORK? WHAT'S THE CATCH?" in Yola:

Hi Ian.Gledhill

I am sorry to hear that you are confused. There are thousands of customers who use this forum who have successful free sites with Yola. I am sure some of them will share their experience with you.

We would really love to help you get your site up and running. Can you tell us exactly what you have tried so far and what has not been working for you? I know you said "nothing works". That may well be true, but can you give me somewhere to start helping you? If we could take one issue at a time I am sure we could make rapid progress.

A comment on the question "Which service is best: Yola, Weebly, Homestead or?" in Yola:

There was a recent change in this regard. When we launched our Pro package a few months ago, a limit was introduced on free accounts. However, users who already had more than 5 sites and more than 5GIG of stored data were allowed to keep this. I realize that this thread can be a bit confusing if you are new to Yola as the discussion predates the release of the Yola Pro package. – Monique, on November 19, 2009 11:56

Monique replied on November 19, 2009 09:46 to the question "Disqcus_ting 3rd time asking" in Yola:

For future reference I would like to say that we commit to a 24 hour response time to all questions but answer quicker if at all humanly possible.

@William: If you received an answer within three hours, then it was well under our service level agreement. Because we answer really fast some of the time, it would be very unfortunate if people came to expect instant answers all of the time and the tone of this forum became loud, aggressive and demanding if responses were not always instant. I don't think anyone would like to see this happen here.

A comment on the update "Yola Planned Downtime" in Yola:

Should be quite short, but you know how nervous we are to make promises we might have to break ;) – Monique, on November 18, 2009 08:46

Monique replied on November 18, 2009 06:28 to the idea "Adding a section to the community forum" in Yola:

Hi Randy

That would be very helpful. However, please note that Get Satisfaction is a third party service that we use for our forum and they serve a large variety of companies. So while "Coding Question" would be a very useful topic type for us, it would probably not translate well to many of the other companies who use this software.

Maybe the feature request should be the ability for a company to add custom topic types? If you ever want to make a suggestion for a Get Satisfaction feature, head over to: http://getsatisfaction.com/getsatisfa.... Get Satisfaction has a fabulous team and I am sure they would be happy to hear from you.

In the mean time tags are an extremely useful way of collecting similar topics together, and I see you made use of them when you posted this idea. Check this out: http://forum.yola.com/yola/tags/coding

That is the URL for all topics tagged "coding".

Monique replied on November 17, 2009 18:18 to the problem ""Verification failed. Your meta tag is incorrect."" in Yola:

Note: The metatag is for verification purposes only and Google only "looks" at your index page to find this tag. So even if you had the wrong code on the other pages it would not matter. It is only for tracking code (such as Google Analytics) that you need to ensure that it is implemented correctly on each page.

I am glad that everything is in working order for you, but I just wanted to clarify this point for the record.

Monique replied on November 17, 2009 17:22 to the question "MasterCard SecureCode credit card" in Yola:

I got an answer for you on this.

Yola adheres to PCI compliance for all credit card transactions. However, we don't currently support MasterCard Secure Code on straight credit card transactions.

If you wanted to use a Secure Code you could pay through PayPal instead, and you will be prompted for your code when you make your payment. However, you will need to have a PayPal account. You can create one for free if you don't have one already.

Thanks for the question. I have learned something, and I have asked our developers to look into supporting MasterCard Secure Code on credit card purchases in future.

A comment on the question "MasterCard SecureCode credit card" in Yola:

Thanks. I will make inquiries about this and get back to you. – Monique, on November 17, 2009 16:40

Monique replied on November 17, 2009 16:25 to the question "MasterCard SecureCode credit card" in Yola:

Hi dukemailula

This is a good question. Just to clarify are you asking if you can pay for Yola items using MaterCard SecureCode or are you wanting to implement this on your own site for others to pay you?

Either way I am going to have to talk to an engineer and get back to you, but I just wanted to be sure I fully understood your question.

Monique replied on November 16, 2009 11:51 to the problem "I have deleted a page from my site pages and I can still visit it if I type it's url in... Why is this?" in Yola:

This bug has now been fixed. If you update your site, deleted pages should no longer be accessible via their old URLs.

Sorry for the inconvenience, and thank you for reporting it.

Monique marked one of UK Duke's replies in Yola as useful. UK Duke replied to the question "Creating a nice effect using pictures".