Morgan Johnston's dashboard

Let us know how it goes; or let me know if you need any one else to follow thru on JetBlue's, uh, lack of morals...

Sorrry to hear that this problem continues. I am not done trying to get justice for their actions. I plan on writing a letter to their CEO, with a cc to the Better Business Bureau, Dept of Consumer Affairs and possibly the FCC. I am sure that a few newspapers might also be interested in hearing about the inappropriate actions on this once fine airline. Everyone that suffers a loss due to their poor hiring and monitoring practice should do the same.

the same thing happened to me. i lost 2 pairs of BRAND NEW True Religion jeans with the tags still on them from a flight out of ORD to SEA.

update:
Today I talked to a helpful (but firm) person in the SEA JetBlue baggage service, and was informed that I have no course of action. I was told their fine print states that no electronics (my camera) or valuable items (my sunglasses) will be covered when stolen. They also refuse to acknowledge any wrongdoing concerning the theft, and I was told to contact TSA if I had any issues.

Again it's a very unfortunate and frustrating situation for anyone to be in; the obvious lesson learned (albeit a bit late for me) is to only put in checked luggage items you don’t mind being stolen.

^^great post. incredibly validating. – John O'Day, on August 14, 2008 00:32

Thank you John and Morgan for your posts and information. I had a digital camera and sunglasses stolen from my checked bag yesterday on a JetBlue flight from JFK to Seattle (83). Unfortunately I seem to be getting the runaround from JetBlue; first the 1800 number person told me to call JFK and SEA baggage services (718-632-6350 and 206-835-1371 opt 1 respectively; for those who need the numbers). JFK baggage services told me they could not help, and Seattle just passed me to voicemail from who I have not yet heard back.

After a little research on the Internet I have come across the realization that theft of JetBlue checked luggage is a very large problem; there are so many people with pretty bad stories about losing luggage or having items of value taken - and none seem to end in a positive way for the victim of JetBlue's luggage thieves. It is unfortunate that it is so hard to bring this current problem into the public eye. If everyone was aware of the issue maybe JetBlue would address the situation. I feel pretty apprehensive that I will get my items back, and from what I've seen online I may just get a runaround for such a long time until I get so frustrated that I just give up.

A new GPS was recently stolen from my luggage on a Jet Blue flight from Newark to Tampa. I filed a claim with the airline. I still have the box, serial number and receipt. You would think that with all the safety precautions that are in place, your personal belongings wouldnt be fair game for the airline baggage handlers to take whatever they want. You would also think that there are video cameras monitoring these folks so that foul play can be prevented. If this is the type of personel they are hiring, you have to question the effectiveness of their entire staff which also raise the questions of safety. Jet Blues generic response including their "not responsible" policy is just fine print for highway robbery

great response. thank you. – John O'Day, on July 04, 2008 18:28

JetBlue's liability for lost or stolen luggage is outlined our Contract of Carriage. http://www.jetblue.com/p/jetblue_coc.pdf Customers traveling on domestic flights are covered up to $3,000 for lost or stolen items not including jewelry, electronics or other valuable items. http://tinyurl.com/6hyqqm

You can file a claim at http://www.jetblue.com/help/contactus...
and follow up on that claim by calling Central Baggage Services from 6:00 a.m. until 9:00 p.m. seven days a week at 1-866-538-5438.

Hope this helps.
Morgan