Mike Wadhera's dashboard

Mike Wadhera gave praise in Involver on October 21, 2009 22:39:

Just installed the RSS tab

It looks great

Mike Wadhera replied on August 31, 2009 17:51 to the question "Can't reinstall Twitter for Pages" in Involver:

Hi Mike,

Thanks for your detailed screencast, it was very helpful.

Quick update: We've made some changes to guard against duplicate-postings & also taken measures to ensure that your most recent updates are being published.

If you are experiencing any other strange behavior with updates, please contact me directly & i'll be happy to assist: mike [at] involver.com

Thanks for using Involver

Mike Wadhera replied on August 06, 2009 22:51 to the question "Twitter app for pages not working!" in Involver:

Hi Lois,

I'm sorry to hear about your issues with status updates.

Could you provide me with the URL to your fan page? That link (facebook.com/searchmedica) does not work for me. Thanks

Mike Wadhera marked one of keebler's replies in Involver as useful. keebler replied to the question "Twitter app for pages not working!".

A comment on the question "Twitter app for pages not working!" in Involver:

Hello Keebler,

Automatic status updates are only available on Basic and Pro plans. You can upgrade here: http://www.involver.com/facebook_page... – Mike Wadhera, on August 06, 2009 21:42

Mike Wadhera replied on July 31, 2009 21:23 to the problem "Twitter for Pages FB status message import not working" in Involver:

Hi Greg,

Automatic status updates require a paid plan:
http://www.involver.com/facebook_page...

Mike Wadhera replied on July 23, 2009 19:06 to the question "Twitter app for pages not working!" in Involver:

Hi Julie,

Would be happy to help look into your issue. Can you provide me with your Fan Page URL? Thanks

Mike Wadhera replied on July 21, 2009 00:59 to the problem "FB Status not updating from RSS or Twitter" in Involver:

Hi Ryan,

Sorry to hear about your problem.

If you no longer see your Page when you grant access, that means that you already granted us access and no longer need to.

Our "allow tab to update status" setting should stay checked -- you might need to re-check it after granting access, but it should stay in a checked state once you've hit "Save & Continue". If you're still experiencing issues, i'd be happy to go in as a Page Admin and check out your Settings page.

Mike Wadhera replied on July 07, 2009 22:46 to the problem "Twitter app not working on facebook fan page" in Involver:

Hi Angie,

We had some intermittent service issues with Twitter earlier today which resulted in slightly longer update windows for some of our fan pages.

It has since been resolved and your Tab should be up to date. Sorry about any inconvenience this may have caused.

Mike Wadhera replied on July 06, 2009 19:52 to the question "Twitter app for pages not working!" in Involver:

Hi there,

Sorry to hear about your problem.

I checked out your Fan Page and it does seem like we are authorized to publish to your stream -- I just forced a manual push of your last tweet and it worked without any errors -- there appear to be earlier automatic pushes we made on June 30th and the 29th.

Regarding update frequency.... our system checks every 10 minutes for new tweets for Pro accounts, so you should be seeing updates show up automatically.

With that said, lets try a quick test to make sure your page is being updated to by our system: Post a new message on Twitter, then check back with your tab in about 10 minutes. If you don't see the tweet show up, reply back & i'll make sure we get the issue resolved. Thanks!

Mike Wadhera set one of Mike Wadhera's replies as an official response to "FB Status not updating from RSS or Twitter" in Involver

Mike Wadhera replied on June 25, 2009 20:59 to the problem "FB Status not updating from RSS or Twitter" in Involver:

Alex, your updates are working for both apps now.

Interesting side-note & notice to any other users experiencing this strange behavior...

This was confirmed to be a Facebook bug: The default option in the allow access dialog isn't selected by default! You're required to manually click your Page's name, even if it appears to be chosen. We're working with FB to resolve this bug, but in the meantime we've reminded you to manually select your Page from the pulldown when you click on our "allow status updates" link.

Mike Wadhera replied on June 24, 2009 22:27 to the problem "FB Status not updating from RSS or Twitter" in Involver:

Also once you've posted, be sure to save your settings for each tab to force our updating.

Mike Wadhera replied on June 24, 2009 22:26 to the problem "FB Status not updating from RSS or Twitter" in Involver:

OK - i've went through and allowed updates for Twitter & RSS under my account. Can you test by publishing a new tweet/blog post?

Mike Wadhera replied on June 24, 2009 22:19 to the problem "FB Status not updating from RSS or Twitter" in Involver:

Hmm, well then this appears to be a bug with Facebook on certain Fan Pages -- we've only had one other page owner experience this behavior & it was resolved by me going in and performing the above 2 steps as a page admin (maybe its a user-related bug, thus using a different user to allow status updates defeats it).

If you'd like, I can try this on your page too. First, add me as a friend (facebook.com/mikewadhera) & then add me as a temporary page admin using the 'Add admins' link under your Page's profile image. Once I have access I can see if performing the steps above with my account solves your problem.

Mike Wadhera replied on June 24, 2009 21:58 to the problem "FB Status not updating from RSS or Twitter" in Involver:

Alex, can you confirm 2 quick things for me?

1. You've clicked on the "allow status updates" link & given us access to your Page.

2. You've checked the "Allow tab to update page status?" setting & saved your settings

Thanks!

Mike Wadhera replied on June 24, 2009 21:44 to the problem "FB Status not updating from RSS or Twitter" in Involver:

Hi Alex, that link seems to be broken. Please double-check it and i'll have a look for you. Thanks

Mike Wadhera replied on June 23, 2009 22:50 to the problem "Twitter for Pages FB status message import not working" in Involver:

Greg, thanks for sharing. We're aware of that bug -- our next release is going to unescape Twitter/RSS update bodies before publishing them into the Facebook stream, which should prevent those strange characters from appearing in future status updates.

Mike Wadhera replied on June 23, 2009 21:52 to the problem "Twitter for Pages FB status message import not working" in Involver:

Hehe, a large portion of my friends list was actually made this way.

I just went into your Twitter tab settings, clicked through that grant access link, granted access and then saved your settings. It appears to now work! Bizarre.

I want to run 1 more diagnostic on your updates. Can you publish to your Twitter account once more & let me know here when you have? Thanks

Mike Wadhera replied on June 23, 2009 21:34 to the problem "Twitter for Pages FB status message import not working" in Involver:

Hi Greg, could you please add me as a page admin to Muck Rack? It seems this issue is not system wide, so temporary admin rights to your page would help me diagnose this problem better.

To add me as an admin, first add me as a Facebook friend (http://www.facebook.com/mikewadhera) then click the 'Add Admins' link under you page's profile image & type in my name. Let me know once thats done & i'll try my best to get this sorted out for you. Thanks!