mz's dashboard

J S Thomas started following the problem "need to know when my orders will reach me.." in Timbuk2.

J S Thomas started following the problem "need to know when my orders will reach me.." in Timbuk2.

mz replied on June 04, 2008 14:14 to the problem "need to know when my orders will reach me.." in Timbuk2:

Just an update for anyone following this..

My 2nd order, placed on may 24 sg time, reached me first, but the guys at timbuk2 shipped the items in 2 packages and I was told by the UPS delivery guy that I'll have to pay the same tax/VAT/gst twice coz of the duplicated list of items on both the invoices.

My 1st order, placed on may 22 is still stuck in HK, and will only be delivered to me on the 6th, according to the UPS webbie, after staying in Ontario for 4 days.

mz started following the question "help" in Timbuk2.

mz started following the question "where's my order?" in Timbuk2.

mz started following the problem "Why doesn't your order tracker actually work?" in Timbuk2.

mz started following the problem "It's taking too long for the order!!!" in Timbuk2.

mz replied on June 03, 2008 03:26 to the problem "need to know when my orders will reach me.." in Timbuk2:

Szett...
I placed an order for 2 bags on may 22 evening sg time, and according to their webbie, it shd have reached me b4 may 30...
i'm still waiting...

Szett replied on June 03, 2008 02:52 to the problem "need to know when my orders will reach me.." in Timbuk2:

mz r u in singapore...
I ordered one yesterday and am now afraid that it may reach me very late as well...
hope urs arrive soon :)

mz replied on June 03, 2008 01:30 to the problem "I tried tracking my order, but I only have a Timbuk2 order number, not a UPS tracking number, and UPS gives me an error message when I try and track my order. Is there any way I can get the UPS tracking number?" in Timbuk2:

Arghh...

mz replied on June 03, 2008 01:29 to the problem "need to know when my orders will reach me.." in Timbuk2:

I totally agree with u Mudflap...

The Mudflap replied on June 02, 2008 22:32 to the problem "I tried tracking my order, but I only have a Timbuk2 order number, not a UPS tracking number, and UPS gives me an error message when I try and track my order. Is there any way I can get the UPS tracking number?" in Timbuk2:

So, it sounds like calling gets a response. I've read other threads that say email is non-responsive.

The Mudflap replied on June 02, 2008 22:29 to the problem "need to know when my orders will reach me.." in Timbuk2:

Hmmm. This looks like a spreading infection. I ordered a bag 7 days ago. My order number is 5153536. I could not track the order thru the Timbuk2 website. I sent an email inquiring about the bag last Thursday. No response. Hey, I don't care if it takes a long time to reach me. I just want to know it's coming.

If you set the expectation that you'll have your bag in 3-7 business days, you'd better live up to that expectation. If you set it more realistically, I'll still respect you in the morning.

Scott started following the problem "need to know when my orders will reach me.." in Timbuk2.

Dan replied on June 02, 2008 17:03 to the question "How long does it take to get a special order?" in Timbuk2:

Send me you telephone number and I will give you a call. Please use my TB2 email address going forward. Looking forward to talking to you.

Dan

Dan Castner
dcastner@timbuk2.com
(707) 227-8673

mz replied on June 02, 2008 15:55 to the question "How long does it take to get a special order?" in Timbuk2:

How does this 'special order' thing work?

mz replied on June 02, 2008 15:45 to the problem "need to know when my orders will reach me.." in Timbuk2:

Well, it's tougher for me since I'm on the other side of the globe.. Have to wake up in the middle of the nite to check my mails or it'll take another day of waiting again...

I do rem that the custom messenger that I bought previously did not take this long (nearly 2 weeks)...

JJC replied on June 02, 2008 15:39 to the problem "need to know when my orders will reach me.." in Timbuk2:

All the 'cool' responses re dude/dudette don't make up for a lack of efficiency and responsiveness.

JJC replied on June 02, 2008 15:37 to the problem "need to know when my orders will reach me.." in Timbuk2:

I was going to buy a new wallet but after recalling how long it takes, I went to another company for a similar item. Good luck.

JJC replied on June 02, 2008 15:36 to the problem "need to know when my orders will reach me.." in Timbuk2:

The ONLY issue I have ever had with this company is how long it takes for non-custom items to ship. That is a real issue that drives people elsewhere after their first experience.