Nathan Massey's dashboard

Nathan Massey shared an idea in Domino's Pizza on November 28, 2009 21:32:

Dominos iPhone app should ask to post your order to Facebook and Twitter.

It would be cool if when ordering from Dominos using the mobile iPhone web app (or the website) if your order could be posted to your Facebook profile or tweeted out on Twitter.

For example, on Facebook you would have a item added to your feed that says,

"Nathan just ordered a Pepperoni Supreme from Dominos!"

You would also have a picture of the pizza along with the post, along with a description of what the pizza has on it. You could also include a link back to dominos.co.uk for that specific pizza.

On Twitter, you could have a similar sort of thing,

"Ordered a Pepperoni Supreme from Dominos." #dominos

Nathan Massey gave praise in Domino's Pizza on November 28, 2009 21:19:

Great customer experience ordering using iPhone web app!

I've just used the iPhone web app at dominos.co.uk to order my first pizza from Dominos, and i've got to say, i'm blown away. The web app is brilliant, really well designed and made it super easy to find my local store, create my order and pay using my debit card.

It threw up a couple of temporary errors (searching for my local store the first time, trying to find my address and adding stuff to the basket) but these were fixed by just going back one step and trying again. I pretty sure a lot of these errors were a result of the use of a web app rather than a dedicated app through the App Store, so it might be worth making a dedicated application.

Apart from that, the only other thing that didn't go perfectly was that on my order confirmation email (from "thekitchen@dominos.co.uk", nice touch!) was it said

"NEW! Track the status of your order as it is prepared. ##pizzaTrackingId##"

So i'm guessing something went wrong somewhere as I didn't get a tracking number, just the placeholder variable for it.

Pizza itself arrived in about 20 minutes, and even came with a free garlic sauce to dip your crusts into!

Won't be ordering again as it was way too expensive (£12.99 for a 11.5" Pepperoni, only £6.99 for a 12" Pepperoni at another local independent pizza shop) but just wanted to say what a good experience the ordering process was. Lower your prices Dominos and i'll definitely order again!

Nathan Massey shared an idea in West Yorkshire Police on November 24, 2009 11:43:

Every NPT in West Yorkshire should have their own Twitter account.

I was reading this article on the BBC News website (Police open up to social media) and went to look if my local NPT had a Twitter account too. They don't.

I think the idea of each NPT having a account on Twitter is great, as it would help to keep the public informed as to what the Police are doing in their local area.

There are a couple of NPT's in West Yorkshire that already have Twitter accounts, but it would be good to see all of them have one.

Millgarth NPT - http://twitter.com/MillgarthNPT
Morley NPT - http://twitter.com/MorleyNPT

A comment on the problem "The beatcrime.info website is a good idea, but a awful implementation." in West Yorkshire Police:

Wow! The new website is a BIG improvement on the old one. Much more usable, a much better experience all round.

It still needs some work in some parts though. For example, on crimespotting.org, you can click on each individual crime on the map and see details like the time and date it happened, and a crime number.

Providing these extra details might be useful in helping the Police generate additional leads for more information (e.g. someone sees on beatcrime that a burglary happened on their street a few days ago, and they remember seeing someone walking around the area at that time looking suspicious. They could then leave a comment on that incident providing the Police with more information.)

There also needs to be a way of looking at past data on the map. At the moment I can only look at data for last month (October), as there doesn't seem to be a option to change the timeframe for the data plotted on the map. This is something where crimespotting.org also has a edge on beatcrime.info. On crimespotting.org, you can plot crimes on the map from the past week, past month and specific months (going all the way back to 2007).

Lastly, it would be good if you could switch to using OpenStreetMaps instead of Bing/Microsoft maps. – Nathan Massey, on November 24, 2009 11:19

Nathan Massey shared an idea in PC World UK on November 23, 2009 00:00:

PC World should offer 'Tech Guy' service on Collect@Store reservations.

It would be quite handy if PC World allowed you to buy services from the Tech Guys when you reserve items to collect in store.

For example, if you were reserving a laptop to collect, but you knew you wanted it's memory upgraded to something bigger, you should be able to click a check box for a 'memory upgrade', then when you go to collect your new laptop in-store, the Tech Guys will have already done the upgrade for you, saving you a additional trip to the store (you would usually reserve the laptop, then ask for the upgrade, go home, and come back when it's done).

You could offer other services like in-store setup (e.g. you reserve a laptop with Norton and Office, and they would be installed onto the laptop for you ready to go).

With this system you would pay for everything online before coming in-store as you could have people reserving stuff that has had upgrades/setups then don't come to collect it.

Nathan Massey shared an idea in PC World UK on November 22, 2009 23:51:

PC World should offer 'personal shopping' as part of it's Collect@Store service.

It would be good if when reserving items online for collection at a PC World store, you had the option of also reserving a 'personal shopping' session at the store.

Basically, how this would work is that you would book a specific time slot on the website to come into the store to collect your product (e.g. 5:00pm - 6:00pm) and you would be met in-store by an advisor who will spend some time with you to make sure you've got all the right things you need, and demonstrate the products you've chosen.

Nathan Massey replied on November 17, 2009 14:01 to the idea "Barclays should make a iPhone app." in Barclays:

NatWest, Royal Bank of Scotland and Ulster Bank now all have a iPhone app through their partnership with Monitise Group Ltd.

http://itunes.apple.com/gb/artist/mon...

Although I would like a Barclays app ASAP, I would prefer Barclays to spend the time developing their own app, as the quality of the app's from NatWest et al look pretty poor.

The new Barclays website is really well designed and polished. Hopefully their iPhone app will have the same amount of effort put into it.

Nathan Massey replied on November 09, 2009 22:02 to the question "Why do O2 refuse to unlock your iPhone when you come to the end of your contract?" in O2:

As of today you can unlock your Pay Monthly or PAYG iPhone by following the instructions on the link below,

http://shop.o2.co.uk/update/unlockmyi...

Good work O2, you can mark this question well and truly answered!

Nathan Massey shared an idea in Play.com on November 03, 2009 11:50:

Play.com should add options to sort category and search results by price, name etc.

One thing that really bugs me about Play.com is that you can't sort search or category results by price or name, you just get one big list in sections of 20 products each.

Nathan Massey shared an idea in Autodesk on November 03, 2009 10:43:

Autodesk should create a Mac version of AutoCAD.

AutoCAD is one of the only programs you can't get for the Mac (meaning that people have to run it in either Boot Camp or virtually via Parallels or VMWare).

It would make my life a million times easier if Autodesk were to develop a Mac version of AutoCAD.

Nathan Massey shared an idea in Sage on November 03, 2009 10:41:

Sage should make a Mac version of it's software.

Sage is one of the only programs you can't get for the Mac (meaning that people have to run it in either Boot Camp or virtually via Parallels or VMWare).

It would make my life a million times easier if Sage were to develop a Mac version of it's products.

Nathan Massey replied on November 02, 2009 11:19 to the problem "All topic updates on my Dashboard have the "Question" icon, regardless of topic type" in Get Satisfaction:

I'm still seeing this issue on both my own and other peoples profile. Has their been any progress on fixing this?

Nathan Massey started following the problem "All topic updates on my Dashboard have the "Question" icon, regardless of topic type" in Get Satisfaction.

Nathan Massey shared an idea in Apple on November 02, 2009 11:12:

Apple should offer a 'remote assistance' service as part of AppleCare.

It would be good if as part of AppleCare, Apple offered a 'remote assistance' service where a AppleCare agent can remotely login into your Mac and fix any problems remotely.

Apple could include a small 'AppleCare Remote Assistance' application on the CD that comes in the AppleCare box, which would run in the background and accessed by a icon in the menu bar.

When you click on it's icon in the menu bar, you get the following options,

- Start Remote Assistance session.
This would launch a pop-up window asking for a 'remote assistance case ID', given to you over the phone by the AppleCare agent, which you would need to enter before the remote assistance session can begin. Once you enter the code, control of your machine is handed to the AppleCare agent, and you can watch on-screen as they fix your problem. The AppleCare agent would also explain the steps he is taking over the phone.

- Start Live Chat.
This launches a iChat style window which lets you do a live text/audio/video chat with a AppleCare agent. This would be a great alternative to calling AppleCare over the phone, as you wouldn't incur any call charges.

These features would make AppleCare a even better product that it is today, as the tools outlined above would mean that customers can get their problems solved much more quickly and efficiently.

Nathan Massey shared an idea in Leeds United FC on November 01, 2009 15:46:

Leeds Utd should create a iPhone application.

Quite a few football clubs have produced their own iPhone app's that allow fans to see the latest news, fixtures, scores etc on their iPhone. A good example is Arsenal's app which also has video highlights and squad details.

It would be good if Leeds made their own app which did all the above, aswell as,

- Live goal alerts using 'push notifications'.
- Download the match day programme to your iPhone using 'in-app purchase'.
- Watch home/away games live on your phone.
- Buy tickets for home games on your iPhone, then when you get to the ground, a barcode is displayed on the screen, which is scanned at the ticket gate, and you are let into Elland Road.

Nathan Massey shared an idea in BBC on October 31, 2009 23:15:

Make Match of the Day available in HD.

It would be fantastic if MOTD was simulcast on BBC HD. I'd imagine all the matches shown on MOTD are shot in HD, so why not produce a HD version of the show?

Nathan Massey started following the question "Why is Match of the Day always unavailable on iPlayer?" in BBC.

Nathan Massey shared an idea in AlertMe.com on October 28, 2009 09:44:

AlertMe should create a range of 4/8 way surge protectors, with SmartPlug technology built-in.

I've just come across AlertMe after reading about their partnership with Google in the Guardian, and noticed that they make something called a SmartPlug, which lets you remotely monitor the energy usage of a specific appliance, turn the appliance on/off and also extend the range of your WiFi network.

I'm planning on buying SmartPlug's for the majority of the appliances in my house, but a £25 per item, it's getting quite expensive rather quickly.

It would be brilliant (and much more cost effective) if AlertMe made a 4 or 8 way 'surge protector' style device that had the SmartPlug technology built-in. This would not only save me money, but it would also look much better than having a regular surge protector, with a SmartPlug on each port.

A comment on the idea "Add a NFC chip to the iPhone so I can pay for items using the Visa PayWave/MasterCard PayPass system." in Apple:

Looks like an interesting development!

So is this something I can go out and buy myself, or do I have to wait for my bank / mobile operator to offer it to me? – Nathan Massey, on October 27, 2009 11:58

Nathan Massey replied on October 27, 2009 11:31 to the question "Why do O2 refuse to unlock your iPhone when you come to the end of your contract?" in O2:

O2 will begin unlocking iPhone's in two weeks time.

http://www.bitterwallet.com/o2-will-u...