Nathan Massey's dashboard

Nathan Massey marked one of John Breakwell's replies in Microsoft Corporation as useful. John Breakwell replied to the problem "Could one on the employee's from Microsoft please add a logo/picture for the XBOX 360 and XBOX Live! products on GS?".

Nathan Massey replied on July 20, 2009 13:12 to the problem "Could one on the employee's from Microsoft please add a logo/picture for the XBOX 360 and XBOX Live! products on GS?" in Microsoft Corporation:

Thanks!

Nathan Massey reported a problem in Microsoft Corporation on July 19, 2009 20:27:

Could one on the employee's from Microsoft please add a logo/picture for the XBOX 360 and XBOX Live! products on GS?

The XBOX 360 and XBOX Live! products on Get Satisfaction just have the default icon next to them.

Could one of the Microsoft employees who are on GS please add a logo/picture to represent these products?

I know there are plenty of other MS products that also lack a logo/picture, but these are the two that bug me the most.

Nathan Massey shared an idea in PC World UK on July 19, 2009 20:01:

PC World should offer to email you your receipt rather than giving you a printed one.

It would be useful if PC World offered to send you receipt for your purchase via email, rather than giving you a printed copy (Apple does this at their retail stores). This would save on the amount of toner and paper used for printed receipts, and would make it easier for the customer to keep a backup of a receipt on their computer.

If the customer is new to PC World, they would give the cashier their email address after paying by debit/credit card. If the customer has shopped at PC World before, the till system should be able to match the card number used to pay for the goods to the email address provided when the customer first used that card.

Nathan Massey asked a question in O2 on July 19, 2009 19:31:

How do I turn off ALL data services on my iPhone to avoid charges whilst abroad?

I'm going on holiday in a few weeks time, and I need to know how I turn off the data connection (leaving just calls and SMS) on my iPhone, so I don't get charged the £3 per MB for data usage when abroad.

Nathan Massey replied on July 19, 2009 19:20 to the idea "Divide 'Products and companies you use' on the user dashboard into two separate sections." in Get Satisfaction:

I just wanted to bump this as I feel that this is something that would make it a lot easier for users to organize their activity on GS.

In the 'Products & Companies (25)' panel (by the way, it might be a idea to style these heading as tabs) on a users profile/dashboard, it would probably be better to change this heading to just 'Companies (20)' and then when you go into that panel, organize it as a list rather than a grid of icons. For example, you would have,

• Apple




• MacBook Pro


• iPhone


• Mac OS X





• BBC




• iPlayer





• Microsoft




• XBOX 360


• XBOX Live!


• Windows 7

Nathan Massey replied on July 19, 2009 18:46 to the idea "Show the amount of customers a company/organization has on their community homepage." in Get Satisfaction:

On the subject of the new design, it would also be good to have a section in the right hand column of the overview page, with the user icon's of all (or top 16, sorted by most active to least) employees of that company.

You could then do a AJAX window when the user hovers over a user icon that shows the person's name, position in the company, and a few stats about their activity on GS.

The same could be done for the 'Community Members' section.

Nathan Massey reported a problem in Get Satisfaction on July 19, 2009 18:37:

Problem with finding Channel4.com company page using search.

I'm having a problem using the search box ('Find products and companies') on GS. I was searching for the company Channel4.com (http://getsatisfaction.com/channel4) using the search term 'channel 4', but it doesn't show up in the results, which I thought was odd. I then tried searching for the company's exact name on GS ('Channel4.com') and still nothing shows up.

Is this a bug with the search system or something else?

Nathan Massey marked one of Thor Muller's replies in Get Satisfaction as useful. Thor Muller replied to the idea "Show the amount of customers a company/organization has on their community homepage.".

Nathan Massey started following the idea "Adopt Gravatar support" in Get Satisfaction.

Nathan Massey shared an idea in Get Satisfaction on July 19, 2009 18:11:

Show the amount of customers a company/organization has on their community homepage.

I think it would be cool to display the number of customers each company has, by having a section on the right of the company's page (above where it says 'Message from Company X") along the lines of,

"20,189 people are customers of Company X"

It would kind of be link how you can see how many people are following you on Twitter.

You might also want to include the average user rating for that company underneath the number of customers. You could also include other stats like % of problems solved, questions answered etc.

Nathan Massey replied on July 19, 2009 17:31 to the idea "How about changing the icons from cupcakes to a regular 'user' icon?" in Get Satisfaction:

That's great, thanks GS!

Nathan Massey started following the question "When will we have an iPhone client?" in Spotify.

Nathan Massey replied on July 15, 2009 20:25 to the problem "No 'upload' button when adding company logos." in Get Satisfaction:

I'm on OSX 10.5.7 and Safari 4.0.2.

Nathan Massey shared an idea in Northern Rail on July 15, 2009 12:31:

Northern Rail should provide free WiFi on all it's trains.

It would be good if Northern provided free WiFi on all it's services so passengers can use their phones/laptops to access the Internet.

Nathan Massey shared an idea in PC World UK on July 15, 2009 12:09:

PC World should offer free WiFi in all their stores.

Free in-store WiFi would let people try out the products on display (laptops, iPod Touch etc) on the web. It would also mean that sales assistants could easily demonstrate products/features that require a Internet connection.

Nathan Massey shared an idea in PC World UK on July 15, 2009 12:06:

PC World should print the barcode of products onto their price tickets.

Printing barcodes onto the tickets of all products such as laptops and TV's (where the box isn't on display) means that people could scan the barcode using their phone to get more information/specification of a product, and use price comparison websites to make sure they are getting the best deal.

Nathan Massey reported a problem in Get Satisfaction on July 15, 2009 11:50:

No 'upload' button when adding company logos.

With the recent site update, i've been given semi-admin privileges on some pages. I tried uploading a logo to a page that didn't have one (http://getsatisfaction.com/pc_world_uk), but you only have the button to choose a image, there isn't a button to actually upload it.

I tried picking a image, then clicking 'Save Logos and Badges', but it also didn't upload the image.

Nathan Massey replied on July 15, 2009 11:18 to the question "Can I pay for my rail ticket on the train using a debit/credit card?" in Northern Rail:

Turns out that you can, but when I tried, the conductors handheld card reader wasn't working properly.

Nathan Massey replied on July 07, 2009 11:01 to the problem "No 3G coverage in the Rothwell/Woodlesford/Oulton (just outside of Leeds) area." in O2:

It has been 3 months since I posted this problem, and as you can see from the new map below (dated 4th June 2009), nothing has been done as the coverage is exactly the same.