Neil Kay-Jones's dashboard

Neil Kay-Jones set one of Michael Stringer's replies as an official response to "Stuck on "Connecting, please wait"" in Yuuguu

Neil Kay-Jones set one of Al Mellor's replies as an official response to "How do I change my email address" in Yuuguu

Neil Kay-Jones replied on September 23, 2009 16:08 to the question "Add Canada to Location List" in Yuuguu:

Yes agreed, we need to have this and i will look into this asap.

Thanks for asking and i will let you know on here when we have it.

Kind regards.

Neil Kay-Jones replied on September 14, 2009 13:57 to the question "Widget CSS interferes with local styles" in Yuuguu:

Thanks Al

Neil Kay-Jones replied on September 14, 2009 09:06 to the question "Yuuguu linked with Skype does not initiate calls" in Yuuguu:

Hi,

It seems like it is loosing the link with skype and i would suggest that you restart both Skype and Yuuguu.

If you open Yuuguu first then it will open Skype for you and ask you to accept the link with Skype.

I had this on my machine once and it seemed to do the trick.

Please reply back if you do not get any success but while you are trying the link up again and before you restart the applications can you turn diagnostics on by right clicking on your yuuguu icon in the dock and choosing 'About Yuuguu'

Then 'turn diagnostics on'. Once you have restarted both apps as above and tried doing a skype call or screen share or both from Yuuguu, if it does not work then go back to 'About Yuuguu' and save the log file and send it to me at neil.kay-jones@yuuguu.com.

Kind regards,

Neil

Neil Kay-Jones replied on September 14, 2009 08:50 to the question "Widget CSS interferes with local styles" in Yuuguu:

hi Alejandro,

We agree, there are some fixes we need to make to the widget. The idea has of being able to host the gateway to your screen sharing on your own website is one that has been snapped up by many users.

So much so that we are now working on Web Share Widget Version 2. We are thinking of offering a Flash version so we would welcome your thoughts on that but we need to do some testing on that first.

The H1 tag will be fixed asap and please keep in touch regarding any thought you may have.

Thanks,

Neil

Neil Kay-Jones replied on September 03, 2009 18:33 to the question "Secure screen sharing with web share not YuuGuu contact?" in Yuuguu:

Hi,

It is only the IM chat facility of the Web Share that is http but all screen sharing is https and 128-bit SSL encrypted.

Hope this helps.

We are due to make the Chat https as well.

Neil Kay-Jones replied on July 08, 2009 15:21 to the question "I cannot connect to Yuuguu" in Yuuguu:

Thanks for your question. The service is working for me, so if you could check your network settings and restart the application and try again.

If you still have problems, try turning on diagnostics in the about dialog. Then recreate the problem and send our Dev team the log file and we'll have a look. (jk@yuuguu.com)

Also can you provide information of what operating system you are working on and if you are behind any firewalls or manual proxy settings.

Neil Kay-Jones replied on June 29, 2009 08:22 to the problem "Frustrated with pay service - callers dropped several times today during one hour" in Yuuguu:

Hi Christopher,

I am sorry that you have been experiencing these problems and at present we are looking into this incident with our third party service provider.

I will be in touch with you today with further progress.

Kind regards,

Neil

Support/Marketing Manager for Yuuguu

Neil Kay-Jones replied on June 02, 2009 16:03 to the question "voice conference number is now a fax number?" in Yuuguu:

This is frustrating us also and we are working hard to get it fixed for our customers. Normal services should be resumed by end of play today and we can only say please bear with us and that we are sorry for the inconvenience.

Neil Kay-Jones replied on June 02, 2009 15:59 to the problem "Payment Service Error (5). Please try again." in Yuuguu:

Our Billing system is now working. Please try again.

Thanks!

Neil Kay-Jones replied on June 02, 2009 08:31 to the problem "Payment Service Error (5). Please try again." in Yuuguu:

Hi, there is a problem with our billing system and we have recorded your email address. We will not block any functionality and will let you know once the billing system is working again. Sorry for any inconvenience.

Neil Kay-Jones replied on May 20, 2009 09:48 to the problem "Yuuguu missing Skype support on Linux" in Yuuguu:

First of all let me assure you that we are not backing off from Linux support at all. We will be introducing Skype integration for Linux while we work on our next feature which is even more exciting.

Please bear with us as we do value all of our Linux users!

Kind regards,

Neil

Neil Kay-Jones replied on May 15, 2009 09:38 to the question "Thinking of buying it, but have a few questions." in Yuuguu:

Hi,

Screen sharing should not loose connection every ten minutes and is not due to the free limit.This is more likely to be down to one persons connection to the internet.

We are working on how best to notify you if a persons internet connection is lost as this will freeze the screen share and best results are to just start the screen share again. If it persists then the viewers may need to log out and back in again.

$15 per month is per host account so whoever is hosting the screen share has unlimited usage to let viewers view through the browser. You can as you suggest have a couple of accounts on the Plus version and just allow others to view through the browser. Anyone who has a Plus account can share with up to 30 viewers for unlimited time.

We also find that Firefox is a great browser to view in if you are having problems with Opera.

Thanks for contacting Yuuguu,

Neil

Neil Kay-Jones replied on March 17, 2009 15:53 to the praise "At last my faith is awakened!" in Yuuguu:

Hi Karen,

Thank you for those kind words and we are all glad that you have posted here. Phill is part of our ever active and very social Development Team and you can find most of us on twitter too if you do a search for Yuuguu. The Yuuguu main Twitter account will also be very active in the next few weeks but we are always glad to here from our customers.

Thanks once more,

Neil

Neil Kay-Jones replied on December 18, 2008 09:39 to the question "does it work in dubai?" in Yuuguu:

Hi, please let us know how you get on and what the experience was like for the first time using Yuuguu. We are interested in improving our service so if you have any suggestions of what you think could be improved and also what you liked about Yuuguu we would love to chat.

Thanks.

Neil Kay-Jones replied on December 17, 2008 10:08 to the question "hi- i cant get yuugu to launch." in Yuuguu:

Hi, sorry for the late reply but i am looking in to this at the moment as it seems very strange as you say.

Will be in touch asap.

Neil

Neil Kay-Jones replied on December 16, 2008 09:47 to the discussion "Semi Permanent Remote Access" in Yuuguu:

Hi, we are just in the process of changing this page due to the confusion of this feature of Yuuguu and its comparison to other products offering remote login features. Yuuguu is built for collaboration and allows you to remotely login and control another computer so long as there is some one to accept your request to do so.

We are sorry for any confusion on this page and its content.

Neil Kay-Jones replied on December 10, 2008 11:33 to the question "How do I remove a contact from my contact list?" in Yuuguu:

Hi Greg, Just wanted to say thanks for the comments and echo what Al has said above.

keep in touch and you can add me in to your Yuuguu at: neil.kay-jones@yuuguu.com

Neil Kay-Jones replied on December 10, 2008 11:25 to the question "package for other Linux distributions" in Yuuguu:

Hi, sorry for not replying as yet but our Linux developer is off on holiday at the moment so i will ask him to reply here when he gets back.

Thanks for asking and i will be in touch asap.