Neil Kay-Jones's dashboard

numroe replied on October 15, 2008 00:59 to the question "Does Yuuguu have support for connections via a proxy server?" in Yuuguu:

How does yuuguu determine HTTP proxy settings when running on Linux?

Neil Kay-Jones replied on October 13, 2008 08:58 to the question "Why should I trust Yuuguu?" in Yuuguu:

Hi Marco,

I am glad this answers you question and just to let you know we are currently putting together a page on the website that explains this to all customers.

Thank you for your question and i hope you continue to enjoy using Yuuguu.

Michael Stringer replied on October 02, 2008 08:28 to the question "How do I take control of another computer?" in Yuuguu:

Jim,

When you are viewing another Yuuguu user's screen a button labelled 'Request control' will appear (see below). If you click that it will send a request to the sharer which they can accept or decline.

Neil Kay-Jones replied on October 02, 2008 08:13 to the question "How do I take control of another computer?" in Yuuguu:

Hi Radoslava, Jim

To take control you need someone to share their screen with you. Then you can hit the "request control" button top left of your viewing window. This will send the request to the sharer and they will accept your request to share control.

Any problems put me in your contacts list and i will demo for you: neil.kay-jones@yuuguu.com

Radoslava: please add me so i can show you how it works: neil.kay-jones@yuuguu.com

we have just under 100,000 customers.

Jim Hoyt replied on October 02, 2008 02:31 to the question "How do I take control of another computer?" in Yuuguu:

The official answer from the company DOES NOT ANSWER THE QUESTION!

What menu and selection, or what button do you use to ask for control. In other words HOW DO YOU DO IT, not can I do it...

Neil Kay-Jones replied on September 25, 2008 13:31 to the question "What is the conference call pricing for Canada?" in Yuuguu:

Hi,

Please do not be annoyed, we like our customers to feel happy. I will see what i can do for this. Then i will post back on here.

Neil Kay-Jones replied on September 23, 2008 11:49 to the problem "flash file error" in Yuuguu:

Hi all,

I have just spoke to DB and it seems to be a bandwidth problem with their wireless connection. We have tested this and so to has DB with a wired connection and it is now working fine.

Any more problems, then we are glad to sort them out for you.

ant replied on September 18, 2008 15:04 to the question "Static PIN (or URL) for web-chat on web-page with support (feature is required)" in Yuuguu:

Thank you for rapid reply. My web-site is http://www.onekit.com (OneKIT.com Software Magazine). For support chat now I using Google Talk. However, this way is complicated and have many difficulties. I need to click many various links until I see chat window. But in Yuuguu it give access to chat with customer immediately. And that's really cool.

Neil Kay-Jones replied on September 18, 2008 14:43 to the question "Static PIN (or URL) for web-chat on web-page with support (feature is required)" in Yuuguu:

Hi ant,

We have really give this one some thought as a feature and may make its way into our new paid for features but as it stands we do not offer this. A widget for companies to have on their website would be cool.

To be honest there are actual chat support services that you can deploy on your site and i believe some are free. These however do not have screen share and control features etc.

Would be interesting to see your site and what you do so we can see how our widget ideas may help you but i am guessing that not only do you need to chat but also may need to see your clients screens and take control. or you are in some sort of visual communications industry such as web design and would need to show your screen to show concepts and wire frames to clients.

I will go check out your profile and see what it is you do.
I would also like to hear from others who would be interested in this sort of feature?

Goalscorer marked one of Neil Kay-Jones' replies in Yuuguu as useful. Neil Kay-Jones replied to the problem "Stupid Yuuguu (non)registration/verification procedure".

Michael Potter replied on September 17, 2008 00:35 to the problem "Yuuguu Widget" in Yuuguu:

Web widgets need to be a priority if the software is to be widespread. People may not want to go to YuuGuu website (a stranger) but will happily go to mine since I am a trusted friend.

Keep up the great work people!

Neil Kay-Jones replied on September 16, 2008 20:23 to the question "Why can I only share my screen with one user?" in Yuuguu:

Hi, This is actually a good question!

We should look at not just adding people to a webshare by having to to start the webshare first. The question is, what if i am sharing with someone in my contacts window who has Yuuguu and i then want to add an external person who does not have Yuuguu?

This does seem a fault in the user experience by making the user quit the existing screen share and start a new one just to add a non Yuuguu user.

I will be looking into this very shortly to see what we can do to ease this process.

Thank you for bringing this to our attention.

Neil Kay-Jones replied on September 16, 2008 20:09 to the problem "Stupid Yuuguu (non)registration/verification procedure" in Yuuguu:

Hi Goalscorer,

Sorry but i have been out on a shoot for last two days in Hertfordshire and unfortunately the hotels wi-fi was not working.

We are sorry to hear of your frustration but Get Satisfaction if a very respected service for companies to give people powered customer satisfaction. We do however have plans to bring this more in-house and maybe a forum and will look into the single login between the application and the help service we decide to provide.

Many companies do use Get satisfaction and many companies have a forum. All of which require different login details.

We will look into the single login idea and i hope you enjoy using Yuuguu.

rada replied on September 13, 2008 16:41 to the question "How do I take control of another computer?" in Yuuguu:

Great...but I still don't have any contact to test it...Does anybody use it ?

Ferg replied on September 11, 2008 14:19 to the question "Using powwownow with yuuguu, how do you configure a proxy server?" in Yuuguu:

Ok, issue resolved, turned back on the firewall and reset the proxy settings in IE seems to have done the trick. Thanks for the help.

PhillC replied on September 11, 2008 12:52 to the question "Using powwownow with yuuguu, how do you configure a proxy server?" in Yuuguu:

It could be. Yuuguu picks up its proxy settings from those set in IE.

To set the settings in IE, click Tools -> Internet Options. Connections Tab. Lan Settings. You can then manually set the proxy.

As Firefox is your main browser, the settings in IE should match those in Firefox (which can be found via Tools - Options, Advanced, Network Tab. Connection - Settings).

Our aim is to make Yuuguu as straightforward to use as possible and appreciate your time in helping us get to the bottom of this.

Regards, Phill.

Ferg replied on September 11, 2008 12:40 to the question "Using powwownow with yuuguu, how do you configure a proxy server?" in Yuuguu:

I have McAfee running, just turned off the firewall still no joy. Just to reiterate any chance this is realted to the proxy?

Neil Kay-Jones replied on September 11, 2008 12:25 to the question "Using powwownow with yuuguu, how do you configure a proxy server?" in Yuuguu:

Hi, can you also confirm if you have a Norton firewall or something similar that you may need to set a rule to allow Yuuguu to connect out as it may be blocking it silently.

Ferg replied on September 11, 2008 11:53 to the question "Using powwownow with yuuguu, how do you configure a proxy server?" in Yuuguu:

Yes, I can see www.yuuguu.com without problem in IE. I'm using Vista Home Premium SP1.

Neil Kay-Jones replied on September 11, 2008 11:07 to the question "Using powwownow with yuuguu, how do you configure a proxy server?" in Yuuguu:

Hi Ferg.

Can you just check that you can connect to the main website first, www.yuuguu.com in IE.

Also can you tell me what Operating System you are running?