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Irvman replied on November 29, 2008 01:45 to the question "Risk definition update has failed" in Sunbelt Software:

Hank,
After working with the pros for a week, they suggested that I turn off
my DSL and my wireless router for a min. and then turn them back
on. I did as they suggested and it worked. Give that a try.
Irvman

Scrumpy_Jack replied on November 29, 2008 00:55 to the question "Risk definition update has failed" in Sunbelt Software:

I am a newbie here, but I think my VIPRE problem is related. I get prompted to install the downloaded definitions, but these are .2416, when I am already running .2422.

I manually deleted the .2416, but still get the problem.

To make matters worse, I am away from my home PC for the next 2 weeks, and not able to drive it myself.

What are the next steps?

Starman002 replied on November 05, 2008 22:50 to the question "Risk definition update has failed" in Sunbelt Software:

I am Starman002.

I have this problem also. I cleared out the temp files & history in IE6.

I have Current Software Version 3.1.2315 Current Definition 2362, Current VIPRE version 3.1.1601.1.

Can you help?

JasonL replied on October 31, 2008 19:29 to the question "Risk definition update has failed" in Sunbelt Software:

If the recent update did not fix your problem, (update version 3.1.2416) please contact our support department so we can get more information and investigate this further. You can contact us at support@sunbelt-software.com or call, 877-673-1153.

Regards,
Jason Layman

Irvman replied on October 31, 2008 18:48 to the question "Risk definition update has failed" in Sunbelt Software:

I have cleaned out my temp and history files and still having the same problem. I'am using ver. 3.1.2416. I was using the earlier ver. when the problem first occurred. I thought downloading and installing newer ver. would fix the problem, but no joy.

A comment on the question "Risk definition update has failed" in Sunbelt Software:

I'am having the same problem. I have cleaned out my history and temp files, still cannot update definitions. I'am using ver. 3.1.2416. Any Ideas? – Irvman, on October 31, 2008 18:30

Bobby Whitley replied on October 16, 2008 22:47 to the question "Risk definition update has failed" in Sunbelt Software:

I am getting the same problem.

Nelson replied on October 11, 2008 03:31 to the question "Risk definition update has failed" in Sunbelt Software:

I have Counterspy Ver 3.1.3125. This was updated from 2.x to 3 last week. Tried to update definitions but got the "Internet Connection Error" message. I then cleared the temp files from explorer (as suggested) and now it appears to work. But, I got a "Update failed" message, and when I cancelled back to the main screen, it now shows that update to ver 2300 definitions worked successfully.

Nelson started following the question "Risk definition update has failed" in Sunbelt Software.