ngsupport's dashboard

ngsupport replied on November 23, 2009 19:06 to the problem "Very sad issue that shouldn't be encountered." in ngmoco:

Hey there,

Sorry to hear about the issue you're having. We have a few questions for you:

1. What is your Plus+ gamername?
2. What time/date did this issue occur at?
3. How many power cells did you attempt to purchase, and how much were you charged?
4. Would you be able to send us a screenshot of the iTunes Store receipt, showing the "Billed to" section, the order number, the purchase price and items? NOTE: Please do not post this publicly. If possible, could you answer the first 3 questions here, but send us an email with the receipt to support@ngmoco.com (please reference this forum post).

Thanks,
Behn

ngsupport replied to "Very sad issue that shouldn't be encountered.", but it was removed. see the change log

ngsupport replied on November 23, 2009 15:09 to the question "disappeared touchpet" in ngmoco:

Hey there,

Would you be able to email us at support@ngmoco.com, so we can get more information from you?

Thanks,
Behn

ngsupport replied on November 23, 2009 15:08 to the problem "Social part not working. Can't see friends." in ngmoco:

Hey there,

Thanks for the question. Do you currently have any Plus+ friends using Touch Pets?

Behn

ngsupport replied on November 23, 2009 15:04 to the problem "ROLANDO does not play without out webpage register ?" in ngmoco:

Hey JH,

Sorry to hear you're having issues. You would be able to sign up if you connected your device to a Wi-Fi network, and went through the process of signing up.

Behn

ngsupport replied on November 19, 2009 14:11 to the question "Reinstall ELiminate" in ngmoco:

Hey Momo,

You are correct. All information for your character in Eliminate is tied to your Plus+ account, and stored on our servers. If you sign back in, everything will be as it was for your character.

Thanks for the question,
Behn

ngsupport replied on November 19, 2009 14:09 to the question "No Power Cells Received for Touch Pets Promotion!" in ngmoco:

Hey everyone,

If you could email support@ngmoco.com, we will be able to look into this farther for you guys.

Thanks,
Behn

ngsupport replied on November 19, 2009 14:07 to the problem "Cells not appointed for downloads" in ngmoco:

Hey there,

Could you email support@ngmoco.com, so we can look into this further?

Thanks,
Behn

ngsupport replied on November 18, 2009 17:24 to the problem "Huge Reset overnight :(" in ngmoco:

Hey there,

Could you email us at support@ngmoco.com for this issue? We would like to get some more info from you.

Thanks,
Behn

ngsupport replied on November 18, 2009 17:22 to the problem "Cannot level up, cannot gain credits, stuck in game" in ngmoco:

Hey there,

Could you email support@ngmoco.com for this issue? We would like to get more information from you.

Thanks,
Behn

ngsupport replied on November 18, 2009 16:13 to the question "How do I delete my dog from touchpets and start a new one?" in ngmoco:

Hey Tim,

Once a dog is adopted, there is no way to un-adopt, unfortunately. If you are looking to start fresh, you would have to remove/reinstall Touch Pets, and sign up for a new Plus+ account, as the dogs information is tied to your Plus+ ID.

Thanks for the question,
Behn

ngsupport replied on November 17, 2009 18:44 to the problem "cant play eliminate on ipod :(" in ngmoco:

Hey again,

You can get the software by visiting this website: http://www.apple.com/ipodtouch/softwa...

If you click the "Update Now" button, iTunes should open, and walk you through purchasing/installing the software.

Behn

ngsupport replied on November 17, 2009 18:22 to the problem "cant play eliminate on ipod :(" in ngmoco:

Hey there,

Any iPod Touch (including first generation) can play, as long as the 3.0 software is installed.

Currently, the 3.0 software is a $5 upgrade, available through Apple. Once the 3.0 software is installed on your iPod Touch, you'll be good to play.

Thanks,
Behn

ngsupport replied on November 17, 2009 17:41 to the problem "I'm missing bowls of food just visiting the puppy master!!" in ngmoco:

Hey again,

Got it, thanks. You should receive a response soon.

Behn

ngsupport replied on November 17, 2009 16:18 to the problem "I'm missing bowls of food just visiting the puppy master!!" in ngmoco:

Hey there,

It doesn't appear that we received any emails from you this morning. Could you please attempt sending it again to support@ngmoco.com?

Thanks again,
Behn

ngsupport replied on November 17, 2009 13:51 to the problem "Won't Log My Character In" in ngmoco:

Hey Garry,

Have you tried connecting through a different router, at a different location?

Thanks,
Behn

ngsupport replied on November 17, 2009 13:48 to the problem "I'm missing bowls of food just visiting the puppy master!!" in ngmoco:

Hey there,

Would you be able to email support@ngmoco.com? We would like to look into this a little further.

Thanks,
Behn

ngsupport replied on November 16, 2009 14:22 to the problem "Won't Log My Character In" in ngmoco:

Hey there,

Would you be able to email support@ngmoco.com, so we can gather more information from you?

Thanks,
Behn

ngsupport replied on November 13, 2009 15:22 to the problem "I touch pets I miss my dog." in ngmoco:

Hey there,

Would you be able to email us at support@ngmoco.com? We will probably want to gather some crash logs from your device.

Also, some people have had success with uninstalling and reinstalling the application. This is your call.

Thanks,
Behn

ngsupport replied on November 13, 2009 15:20 to the question "Can't buy Dog Food in Touch Pets - slow connection then crashes." in ngmoco:

Hey there,

That is correct. Puppy bucks can be used to buy in game accessories, but food is purchased through the iTunes Store, by purchasing a different version of Touch Pets.

However, today, all dog food was replaced with premium dog chow. This results in a bowl of food providing your puppy more energy over a period of time.

Thanks for the question,
Behn