Noah Horton's dashboard

Noah Horton replied on October 09, 2009 05:31 to the question "rss for pages is only showing comments" in Involver:

Now you really have me curious. Could you post the feed URL so I can look at it?

Noah Horton replied on October 09, 2009 04:45 to the question "rss for pages is only showing comments" in Involver:

The RSS feed URL you posted is probably the Comments feed, not the story feed. Some blog packages offer both. Please check your RSS URL.

If the problem persists, please reply back here with your fan page URL and the RSS URL.

Noah Horton replied on October 03, 2009 15:07 to the question "How to downgrade my account?" in Involver:

In your settings page, there is a My Account link. You can go there and downgrade to free.

Noah Horton replied on October 02, 2009 16:38 to the problem "Twitter feeds not updating" in Involver:

Hi Heather,
Free accounts update their twitter feeds every 3 hours. It looks like all of your tweets other than the most recent have come through, so it just a matter of waiting for the update period.
Our paid versions update every 10 minutes if you would like to decrease the lag. There are upgrade links in the settings page for your app.

Thanks!
-Noah

Noah Horton replied on October 02, 2009 15:26 to the problem "PDF APP not loading" in Involver:

As close as I can tell, the file uploaded was an image file and not a PDF. Can you send the file to support@involver.com or steve@involver.com and we can confirm if that is the problem, or perhaps find what else might be wrong?

Noah Horton replied on September 27, 2009 16:18 to the problem "No Tweets posting to my FB fan page! :(" in Involver:

Tweats were on your page when I went to debug this. I suspect that our twitter update processes were a little behind. I will watch your page today to make sure it is getting updated properly.

Noah Horton replied on September 24, 2009 21:47 to the question "post on my page and it updates twitter - undo this?" in Involver:

Go to http://www.facebook.com/twitter/ and it should say "Linked to Twitter" next to the page. Click the little 'unlink from Twitter' link to change this.

Noah Horton replied on September 24, 2009 05:13 to the question "Cannot IMPORT YouTube Favorites.... HELP!" in Involver:

Also note that you appear to only have Favorite videos in your YouTube channel, none that you uploaded. By default, the Involver version will just import your own, uploaded videos, not favorites. You need to turn on the option to show Favorites as well.

Noah Horton replied on September 22, 2009 18:21 to the problem "i cant load 4 apps" in Involver:

Hi James,
I looked into your issues and have some answers. First off, the problem with the coloring is that you entered "FF000" for the color, which is too short - web colors are 6 characters. I changed it to "FF0000" assuming you missed a zero, and it works now. Also note that I have added a check to our next version that would give an error message in that case to make this clearer - sorry I did not have it for you earlier.
Regarding the apps you are installing, the issue is that because of some FB restrictions, we can only tell what apps you have installed on the page, not which ones are visible as tabs. Thus the limit of four apps is on installed apps, not just visible ones. If you go to the Wall tab, there is a link on the left side that says "Edit Page". If you click that, you will see all of the apps installed. Just click on the pencil icon to the right of an app name and choose "Remove Application" to remove the ones you don't want to use. That will unblock you to add new apps, or to configure apps that were giving you error messages.
I hope that fixes everything for you. Please let me know if there are any other issues.

-Noah

A comment on the question "Why are images not showing up in my RSS Feed?" in Involver:

Should have told you earlier, we have someone looking at this right now. Will have an answer shortly. – Noah Horton, on September 22, 2009 15:34

Noah Horton replied on September 17, 2009 19:43 to the question "Cannot upload my coupon image" in Involver:

Just closing the loop on this thread for the general public. The issue turned out to be a corrupt image file. If you have problems with an image file with any of our apps, please try opening the file in local image editors on your machine (Preview on Mac, Paint on Windows, etc) and confirm the file is valid.

Noah Horton replied on September 17, 2009 18:10 to the question "New Flickr App not pulling in correct information" in Involver:

Should be better now. There are some issues where Facebook was not caching our new images. There is one minor bit I am still working on, but it is generally fine now. Please let me know if this worked for you or if you still see an issue.

Noah Horton replied on September 17, 2009 17:27 to the question "New Flickr App not pulling in correct information" in Involver:

Sorry to hear this. We have someone looking at this right now, and should have a solution shortly.

Noah Horton replied on September 15, 2009 18:51 to the problem "photos tab is blank" in Involver:

Hi Jeff,
We will look at what happened to your existing one ASAP. In terms of using Flickr, it should be pretty easy. Just go into your page settings (go to the wall, click Edit Settings) then remove the photo gallery app. You can do that by clicking the pencil to the right of the app and choosing to remove the app. After that, just visit http://www.facebook.com/add.php?api_k... and you can install the Flickr app. I would do it for you, but Facebook security won't let me modify your page.
Again, I will see what happened to your existing gallery, but that should get you going with Flickr quickly.

Noah Horton replied on September 15, 2009 04:05 to the problem "photos tab is blank" in Involver:

Jeff, what is the URL of your page? We will investigate immediately.

A comment on the question "Can Twitter post to a "pages" wall also instead of twitter tab?" in Involver:

We support sending all of your tweets directly into your wall in our Pro version. We also have support for sidebar boxes coming out in the next couple of months. – Noah Horton, on September 12, 2009 22:21

A comment on the question "Can Twitter post to a "pages" wall also instead of twitter tab?" in Involver:

Unfortunately, we don't really support Groups. Sorry! – Noah Horton, on September 12, 2009 21:39

Noah Horton replied on September 07, 2009 04:27 to the question "Twitter feed not showing on Fan Page" in Involver:

We seem to be getting inconsistent issues with calls to Twitter. We are trying adding some better handling, but are unclear why the issues just came up in the first place.

Cecilia, I have updated your page manually. We should have the whole thing straightened out shortly. Sorry for the inconvenience.

Noah Horton replied on September 06, 2009 03:57 to the question "Twitter feed not showing on Fan Page" in Involver:

That is very odd. It is updated now, but I am not sure why it did not show all the entries earlier. It is working for you now, and I will investigate why the issue occurred in the first place.

Noah Horton replied on September 04, 2009 17:13 to the question "Fanpage deleted ~ is it possible to get a response from facebook?" in Involver:

You probably will get a response, but it will be pretty slow (likely weeks). What was the page about?