Nick Sivo's dashboard

Nick Sivo set one of Nick Sivo's replies as an official response to "Loopt Mix in Canada?" in Loopt

Nick Sivo replied on November 12, 2009 23:33 to the question "Loopt Mix in Canada?" in Loopt:

We're working on it! Should be available before the end of the year.

Nick Sivo set one of LooptChris' replies as an official response to "Delete option in the conversation section" in Loopt

Nick Sivo replied on November 06, 2009 20:47 to the question "will Loopt mix work on the Dare?" in Loopt:

Sorry, but Loopt Mix is currently unavailable on the Dare.

Nick Sivo replied on November 05, 2009 20:26 to the idea "add a filter for who's online (or recently online)" in Loopt:

Hi Jim,

We're considering a number of different ways of presenting the "People Nearby" and Conversations lists, some of which would allow you to sort by recent activity.

However, since you can chat with users that don't have the app open right now (with push alerts), it's not entirely critical that users be online right this instant.

Thanks for the feedback!

Nick Sivo replied on November 05, 2009 20:21 to the problem "What does Blacklisted mean on this service?" in Loopt:

Hi Christine,

We blacklist devices for egregious or repeated Terms Of Use violations.

Without knowing more about who you are I can't tell exactly why you were blacklisted. Our customer service personnel are very careful about blacklisting devices, so I'm confident it wasn't a mistake. Sorry.

Nick Sivo replied on November 05, 2009 20:05 to the question "loopt Mix and Loopt Account" in Loopt:

Hi Alfie,

Currently you can't link your Loopt and Loopt Mix accounts. We're not against doing something along these lines in the future, but it just wasn't possible for Loopt v2.0 and Loopt Mix v1.0.

A comment on the question "New phone, old account?" in Loopt:

Also, if you restore your new phone from a backup of the old one (recommended), you'll keep all your chats too! – Nick Sivo, on October 29, 2009 21:20

Nick Sivo replied on October 27, 2009 19:11 to the problem "can't agree" in Loopt:

We're fixing this in the next release, so it should work even if you replace Helvetica (the system font).

A comment on the problem "HELP!!! can't get on! But I see 2 profiles for myself" in Loopt:

And after I posted Drew's message disappeared. – Nick Sivo, on October 26, 2009 09:36

A comment on the problem "HELP!!! can't get on! But I see 2 profiles for myself" in Loopt:

To clarify, you should disable Mix within Loopt and never use Mix there again. When you make a new profile in Loopt Mix (not Loopt), use the email address you used before Mix was a separate application. – Nick Sivo, on October 26, 2009 09:07

Nick Sivo replied on October 26, 2009 08:58 to the problem "HELP!!! can't get on! But I see 2 profiles for myself" in Loopt:

Hi Drew,

Did you try to create a new Mix profile in the new Loopt Mix application (that's only Mix), or did you try to do it from Loopt?

Also, do you meet the requirements in the Terms of Use, and use your real birth year?

Try this:

• Turn of Mix in Loopt if it is on.


• Delete your account in Loopt Mix. (Edit your profile, click on "Account Settings", and delete your account)


• Create a new account in Loopt Mix, using the same email address and birthday you originally used when you first used the Mix feature in Loopt.

Nick Sivo replied on October 24, 2009 11:49 to the problem "HELP!!! can't get on! But I see 2 profiles for myself" in Loopt:

If you delete your current profile (the one you can access), you can recover the other one by making a new profile with the same email address you used for Mix within the Loopt app.

Check Loopt for the email if your forgot.

Sorry about that!

Nick Sivo posted an update in Loopt on October 19, 2009 10:50:

Loopt Mix Standalone Launch!

Loopt Mix has just launched as a standalone application! Check it out here.

Some details:
* Free messaging with people around the country on Loopt Mix!
* Browse profiles of interesting people near you.
* Real-time, in-app chat with push notifications.
* Post multiple photos and status updates to introduce yourself.
* Use likes / tags and search filters to connect in the real world.

Nick Sivo set one of Nick Sivo's replies as an official response to "LOOPT HAS TO BE CONNECTED TO INTERNET ALL THE TIME??" in Loopt

Nick Sivo replied on September 13, 2009 23:54 to the question "LOOPT HAS TO BE CONNECTED TO INTERNET ALL THE TIME??" in Loopt:

A data connection is required while using the Loopt application.

Nick Sivo set one of Nick Sivo's replies as an official response to "Tiny URL in Twitter connect doesn't go to the right place" in Loopt

Nick Sivo replied on September 13, 2009 03:37 to the question "Tiny URL in Twitter connect doesn't go to the right place" in Loopt:

What you experienced was real.

GoDaddy is very mercenary. When a credit card payment for an auto-renewal failed, rather than notify us and give us time to fix things, they immediately put up their landing page.

I'm still not sure why the payment failed, since I used another card on the same account to successfully complete the payment later.

Things are fixed now, and I've already started looking for a replacement registrar. Unfortunately, since GoDaddy replaced our name servers for a time, it may take a few hours for the correction to propagate.

Nick Sivo set one of Nick Sivo's replies as an official response to "Prevent stalking?" in Loopt

Nick Sivo replied on August 13, 2009 21:18 to the idea "Prevent stalking?" in Loopt:

Hi James,

You bring up some great points, and we at Loopt share your concern. Luckily, we actually already do as you suggest in addition to taking other safety measures. Our goal is to ensure Loopt is a safe service for all our users, even the unfortunate unwitting ones. Loopt has always and will continue to go to great lengths to ensure our service is safe and difficult to abuse.

From the very beginning we've looked out for our user's privacy and safety. We've taken many measures to ensure users know they are using the service and sharing their location.

Some examples from our Privacy and Security page:

• Device Verification: In order to sign up for the Loopt service, access to the device being tracked is required. This can take the form of a user visible verification SMS or in some cases a background SMS that the application processes. In any case, it is not possible to register a device without verifying the phone number via SMS and actually holding the phone. This means that a malicious user needs access to the phone they wish to track.


• SMS Reminder Messages: As you suggested, we send not just one, but multiple reminder messages at random intervals to devices capable of background tracking. They let the user know they have Loopt installed and are sharing their location, as well as providing information on how to disable and remove the service if they don't want it. On devices without background tracking (like the iPhone), the user has to open Loopt manually every time they wish to update their location.


• Account Owner Notice: On many carriers, we also send notification by postal mail that the user has signed up for the Loopt service. Letters are sent to the account holder's billing address as registered with the carrier.


• Additional Measures: We take further measures that we prefer to keep quiet. We don't disclose these so that they're harder to circumvent and to maximize their effectiveness.

In short, we do everything we can to keep our users safe, even in unwitting use scenarios. If you can think of anything else we should be doing, please let us know. We'd love to hear from you.

You can reach me personally at [my first name]@loopt.com.