Nick Sivo's dashboard

Nick Sivo set one of Nick Sivo's replies as an official response to "LOOPT HAS TO BE CONNECTED TO INTERNET ALL THE TIME??" in Loopt

Nick Sivo replied on September 13, 2009 23:54 to the question "LOOPT HAS TO BE CONNECTED TO INTERNET ALL THE TIME??" in Loopt:

A data connection is required while using the Loopt application.

Nick Sivo set one of Nick Sivo's replies as an official response to "Tiny URL in Twitter connect doesn't go to the right place" in Loopt

Nick Sivo replied on September 13, 2009 03:37 to the question "Tiny URL in Twitter connect doesn't go to the right place" in Loopt:

What you experienced was real.

GoDaddy is very mercenary. When a credit card payment for an auto-renewal failed, rather than notify us and give us time to fix things, they immediately put up their landing page.

I'm still not sure why the payment failed, since I used another card on the same account to successfully complete the payment later.

Things are fixed now, and I've already started looking for a replacement registrar. Unfortunately, since GoDaddy replaced our name servers for a time, it may take a few hours for the correction to propagate.

Nick Sivo set one of Nick Sivo's replies as an official response to "Prevent stalking?" in Loopt

Nick Sivo replied on August 13, 2009 21:18 to the idea "Prevent stalking?" in Loopt:

Hi James,

You bring up some great points, and we at Loopt share your concern. Luckily, we actually already do as you suggest in addition to taking other safety measures. Our goal is to ensure Loopt is a safe service for all our users, even the unfortunate unwitting ones. Loopt has always and will continue to go to great lengths to ensure our service is safe and difficult to abuse.

From the very beginning we've looked out for our user's privacy and safety. We've taken many measures to ensure users know they are using the service and sharing their location.

Some examples from our Privacy and Security page:

• Device Verification: In order to sign up for the Loopt service, access to the device being tracked is required. This can take the form of a user visible verification SMS or in some cases a background SMS that the application processes. In any case, it is not possible to register a device without verifying the phone number via SMS and actually holding the phone. This means that a malicious user needs access to the phone they wish to track.


• SMS Reminder Messages: As you suggested, we send not just one, but multiple reminder messages at random intervals to devices capable of background tracking. They let the user know they have Loopt installed and are sharing their location, as well as providing information on how to disable and remove the service if they don't want it. On devices without background tracking (like the iPhone), the user has to open Loopt manually every time they wish to update their location.


• Account Owner Notice: On many carriers, we also send notification by postal mail that the user has signed up for the Loopt service. Letters are sent to the account holder's billing address as registered with the carrier.


• Additional Measures: We take further measures that we prefer to keep quiet. We don't disclose these so that they're harder to circumvent and to maximize their effectiveness.

In short, we do everything we can to keep our users safe, even in unwitting use scenarios. If you can think of anything else we should be doing, please let us know. We'd love to hear from you.

You can reach me personally at [my first name]@loopt.com.

Nick Sivo replied on July 27, 2009 01:39 to the question "Iphone Loopt hangs when signing in" in Loopt:

I've noticed this as well. I'll have our iPhone developers take a look at it.

Nick Sivo started following the question "Iphone Loopt hangs when signing in" in Loopt.

Nick Sivo started following the problem "Restart Level Option Loads Wrong Level" in ngmoco.

Nick Sivo set one of Nick Sivo's replies as an official response to "iPhone 1.6 update breaks photo support" in Loopt

Nick Sivo replied on May 25, 2009 19:05 to the problem "iPhone 1.6 update breaks photo support" in Loopt:

It appears to work now.

Nick Sivo set one of Nick Sivo's replies as an official response to "iPhone 1.6 update breaks photo support" in Loopt

Nick Sivo replied on May 25, 2009 18:18 to the problem "iPhone 1.6 update breaks photo support" in Loopt:

Hi Everyone,

The problem actually has nothing to do with the iPhone update. It's just an unfortunate coincidence. We're currently having a problem with our image storage that's affecting all Loopt clients.

We're working on it and hope to have things working again momentarily. No pictures from the last day or so were successfully saved, but no older pictures were lost.

Sorry about that. We've been working on overhauling our image storage because we anticipated something like this happening, just not so soon.

Nick Sivo replied on May 15, 2009 07:07 to the problem "phishing scam?" in Loopt:

Loopt asks for and verifies your phone number so that when your friends choose to share their locations with you, they can be confident that you're who you claim to be. Without verification it would be trivial for someone to impersonate you on the Loopt service. You can learn more about our privacy features here.

We'll look into the issue, but currently have no reason to believe that our systems have been compromised. It's most likely an unfortunate coincidence.

If you're still concerned, you may delete your Loopt account here. Deleting your account purges all of your data from our systems. We do not retain it.

I have no way to judge the intent of mobilephotoviewer.com. It could be a legitimate service with a disasterously awful means of verifying your phone number. Regardless, I'd strongly discourage giving your password to anyone other than AT&T.

Nick Sivo replied on May 06, 2009 17:01 to the question "need version 3.xxx" in Loopt:

Hi RJ,

We just updated some of our maps to use a new system. The goal was to be completely backwards compatible, even with version 2.xxx. Can you please give me more details about the type of phone and Loopt version you were using? I'd like to try and solve the problem anyway.

Thanks!

Nick Sivo replied on April 29, 2009 20:18 to the problem "Mobile number changed" in Loopt:

Hi Hayley,

You can change your mobile number on our website.

Nick Sivo set one of Nick Sivo's replies as an official response to "YOUR COMPANY IS BOGUS" in Loopt

Nick Sivo replied on March 25, 2009 19:32 to the problem "YOUR COMPANY IS BOGUS" in Loopt:

Hi Ben,

As stated on the help section of our website, "You can STOP all messages coming from Loopt users by replying to any such SMS message with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT."

I hope this helps resolve your problem.

Nick Sivo replied on February 13, 2009 07:09 to the question "I DO NOT HAVE WEB ACCESS ON MY PHONE, HOW DI I DOWNLOAD AND INSTALL?" in Loopt:

That depends very much on your phone model and carrier. Please let us know what phone you have and which carrier it's on (AT&T, Verizon, Sprint, T-Mobile, etc), and we can try to help :)

Nick Sivo replied to a topic that has since been removed from Loopt. see the change log