Niki Grace's dashboard

well laptop just back yesterday from being sent to depot. only took 1 day turnaround while at depot to replace motherboard. put my hard drive back in and error message saying no hard drive found!! <sigh>

called dell after a few hundred attempts on my own to reseat hard drive with no different results. all errors. dell said that's a new problem and they would charge me $50 to fix it. i hung up disgusted. i tried for another hour to figure out what could be wrong then called again prepared to pay the damn $50 but 1st complain how the hard drive was fine before they replaced motherboard. however, next tech rep simply said they'd replace the motherboard again -maybe a bad connection - or send a new hard drive -- which is beyond frustrating since i lose my data and all info plus go through whole re-installation process (ugh). i agreed to new hard drive to see if, in fact, it's the hard drive...no doubt, will be having to send lappy back for ANOTHER motherboard.
</sigh> – Niki Grace, on November 10, 2009 13:51

well laptop just back yesterday from being sent to depot. only took 1 day turnaround while at depot to replace motherboard. put my hard drive back in and error message saying no hard drive found!! <sigh>

called dell after a few hundred attempts on my own to reseat hard drive with no different results. all errors. dell said that's a new problem and they would charge me $50 to fix it. i hung up disgusted. i tried for another hour to figure out what could be wrong then called again prepared to pay the damn $50 but 1st complain how the hard drive was fine before they replaced motherboard. however, next tech rep simply said they'd replace the motherboard again -maybe a bad connection - or send a new hard drive -- which is beyond frustrating since i lose my data and all info plus go through whole re-installation process (ugh). i agreed to new hard drive to see if, in fact, it's the hard drive...no doubt, will be having to send lappy back for ANOTHER motherboard.
</sigh> – Niki Grace, on November 10, 2009 13:51

well, so much for my "fix" i wrote about a week ago. 2 days later, same dead screen. i emailed for my box so laptop could be sent for free repair and i got back an email recanting the offer. i was informed i had to call out-of-warranty repair and pay from $199 - $538 to fix either video card or mobo! i blasted back an email refusing, blah, blah, blah, and tried writing to the dell "chief blogger":

Lionel Menchaca (direct2dell community)...

http://en.community.dell.com/blogs/di...

he never wrote me back (got out of office sick auto reply). regardless, same day, i got response to my email from the tech and they said for "one time" i could get my laptop repaired for free and they'd send the box. only because i was just 1 wk shy of the extened 1 yr warranty. (i was 2 yrs 1 wk out of warranty). i'm waiting for the box now.

guess, i'll join the rest of you replacing my mobo a few times.

they also said if this didn't work, then they would have me send my laptop to "repair depot" for free repair.