Matt Oesterle's dashboard

hey joshua -

thanks for your notification. i apologize that a lack of communication resulted in this inability to contact us.

your VP of engineering was able to get in touch with me and the issue will be resolved within the next several minutes. i'm also going to email you contact information, including my personal cell phone, right now to the email address you provided above.

best
matt

update: we're adding additional error messages in this case that recommend that people wait a few seconds, and then try again.

hey peter and lee -

we've looked into your issues, and (in peter's case, definitely, and in lee's case, most likely) you both happened to be on an AWS (amazon web services) instance that went down during your sessions, for which we apologize. while the vast majority of server maintenance is handled in the middle of the night, from time to time a particular AWS instance will briefly go down during the day, at which time it's automatically restarted. the resulting process that unfolds to immediately reactivate your session can cause up to a few seconds worth of downtime -- which is why you were able to enter upon trying a second time.

the unfortunate reality is that this kind of downtime happens to every web service at varying rates (and for someone like twitter, extremely frequently). but while we wish they could, not even amazon can maintain 100% uptime. in any case, we're constantly working to decrease the likelihood of this sort of user experience.

we've made the "report problem" link extremely prominent in our popup because we really appreciate people like you reporting these kinds of issues. please don't hesitate to let us know if you have any further questions.

thanks
matt

hey lee -

thanks for reporting this issue. it would be helpful if you wouldn't mind letting us know what email address you were trying to enter so we can take a look at the issue.

since i suspect you don't want to post your email publicly, if you can shoot us an email at feedback@sweepery.com that includes your email, i can also enter you and send over the respective coupon code you were trying to get.

thanks
matt

hey candy -

thanks for your interest!

in the near-term future, we'll have a way for you to create sweepery campaigns all on your own, and they'll have inexpensive per-lead pricing plans for you.

in the meantime, we're only taking on customers with 500k monthly unique visitors or more, as our current system doesn't cater well to smaller sites and businesses, and as such you'd find it to be extremely expensive on a per-lead basis with the kind of traffic you have.

as we get close to releasing our self-service platform, we'll make sure to be in touch with you directly

thanks again
matt

hey all -- thanks for your feedback and posting this bug to our attention. we've identified a periodic issue with the CAPTCHA code in safari browsers. we'll get it fixed right away for you, which will solve this problem.

if you continue to have problems, please don't hesitate to shoot an email to info@sweepery.com with your name and email, and we'll give you 10 free entries in the giveaway.