OSh


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  • star

    OSh marked one of Tony's replies in RescueTime as useful. Tony replied to the problem "Loosing data".

  • problem

    Tony replied on May 11, 2008 03:33 to the problem "Loosing data" in RescueTime:

    Tony
    Well, the good news is that no one has EVER lost their data in RescueTime like that. Things to check:

    1) Can you make sure that you're looking at the right year? We need better messages-- sometimes a misclick can land you in 2007, where there is obviously no data.

    2) Open RescueTime on your computer (the data collector) and make sure you have the new password there. If you haven't it may take a while for the data to move up-- so once you get your new password in there it should push all the data up to your account.

    If these don't fix it for you, drop us a line with your account email addy at team@rescuetime.com and we'll dig in to see what we can learn!
    Do you think this solves the problem? Mark it as solved
  • problem

    OSh reported a problem in RescueTime on May 11, 2008 03:15:

    OSh
    Loosing data
    Hello. Four days ago I registred in your site (RescueTime) and set up all the data for gathering information. Tomorrow I changed password, and today your site shows that I have no data! All my data (statistics + configuration) have gone!! It would be really upset if I've lost it. I spent a lot of time while understanding and configuring the system.