Ozmosis's dashboard

To whom it may concern:
Let me start off by saying I have been a loyal Dell customer for many years, and until recently I have had no compaints with your company. But this all changed in the last couple of days I ordered a video card from Dell on 12/3/08 and it quit working on 12/30/08 so I figured I could call Dell and get the card returned for another one. So I called Dell on 1/1/09 and was transfered between departments at least 10 times and put on hold for an hour, so at this point I was to frustrated to continue and decided to call back the following day. So the next day I called Dell customer support and was once again transfered between departments numerous times and finally I was put on hold for over an hour. Please all that I want to do is return this card and get my money back. At this point I will be telling everyone I come in contact with to not buy from Dell until they decide to change the way they treat the people who support them.