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Mike Koss replied on May 21, 2008 15:28 to the problem "Vista plus new installer still won't install update" in RescueTime:

I tested the all-new updater on a Vista Home - works like a champ. Thanks, Joe, for the updated updater!

pandammonium replied on May 21, 2008 12:27 to the problem "Vista plus new installer still won't install update" in RescueTime:

I uninstalled and reinstalled, as I said I would above. No problems there.

RT just informed me that there was an update - presumably that's the one mentioned by Joe - so I installed it, and there were no problems.

I think there should be more care taken in the future when making such sensitive changes.

pandammonium replied on May 21, 2008 12:23 to the problem "Uninstaller doesn't remove all traces of RescueTime." in RescueTime:

Good idea - thanks.

pandammonium marked one of Tony's replies in RescueTime as useful. Tony replied to the problem "Uninstaller doesn't remove all traces of RescueTime.".

Tony replied on May 13, 2008 23:27 to the problem "Uninstaller doesn't remove all traces of RescueTime." in RescueTime:

It leaves the archived log files there for just such an event. You can overwrite with no difficulty. In the future, we'll probably have a checkbox on the uninstall process to allow people to remove all traces.

Joe replied on May 13, 2008 15:51 to the problem "Vista plus new installer still won't install update" in RescueTime:

During this last update we were in sort of a "transition" period between moving off of the old updater (AutoUpdate+) and getting the new custom updater installed. My hope is that updates from now on are a lot more Vista friendly.

I'd love to get some assistance in testing Vista updates from a couple of people who have had problems in the past.

I've got an update ready for testing now, so if you are interested in giving me feedback on how it works for Vista, send me an email to team@rescuetime.com

Thank you!

Mike Koss replied on May 13, 2008 05:23 to the problem "Vista plus new installer still won't install update" in RescueTime:

I had this problem to. I followed Joe's instructions to quit RT, and then reinstall manually and it works. But it's really annoying that the auto-updater is not working properly.

pandammonium reported a problem in RescueTime on May 12, 2008 14:48:

Uninstaller doesn't remove all traces of RescueTime.

I have this problem, so I uninstalled it and am now reinstalling it. The installer I've just downloaded tells me the RescueTime folder already exists and do I want to install it there anyway. Shouldn't the uninstaller have deleted that folder, given that it asked me during installation was I sure I wanted to remove RT and all its components? I have Vista Home Premium.

pandammonium replied on May 12, 2008 14:29 to the problem "Vista plus new installer still won't install update" in RescueTime:

I have this problem as well, using Vista Home Premium.

I'll try reinstalling.

pandammonium started following the problem "Vista plus new installer still won't install update" in RescueTime.

Mohamed Faramawi replied on May 11, 2008 08:13 to the question "When will twitter work with MSN Messenger?" in Twitter:

Well I think there is already an MSN/Twitter applications, they are 3rd party, as micorsoft doesn't really need to modify its code for any service that comes up , but they do Add-In framework, and API, that can be used you make your msn messenger work in they way you want, i already made a Twitter Add-In for my MSN Messenger Live, that updates my Twitter status every time i change my personal status message, of course it can do more, it can get me notifications about my friends, and all sort of functions you want..
its just a trivial thing to do anyway
http://mohamedfaramawi.blogspot.com/2...

pandammonium marked one of mdy's replies in Twitter as useful. mdy replied to the question "Tweet Timestamps".

pandammonium started following the question "When will twitter work with MSN Messenger?" in Twitter.

Guy replied on March 31, 2008 12:33 to the question "Tagging every web page come on now" in RescueTime:

Filters and autotaggignmay help. I have seen many times DON'T TAG EVERYTHING

Here is how I do it. This is a good job for Fiday Afternoon.

I go to the list of untagged apps/sites and ask for weekly view. Then I pick a number like 10 minutes. Anything that I spent more than 10 minutes this week should "probably" be counted". Then I spend a few seconds tagging those.

Then I go to monthly view and pick another time period like say 20 minutes: i.e. anything more than 20 minutes per month should probbaly be counted...tag those.

Then I go bak and check the size of my untagged for the week and month. If I am happy with the unmeasured ratio I move on.

Once you get used to this process, you can probbaly spend 5 minutes a week or less doing maintenance.

Those who use RT for billing and other dailya ctivities may need a different approach.

Guy

Andy.Armstrong replied on March 30, 2008 14:10 to the idea "Feature Request: Goals/Alerts per week" in RescueTime:

I like all the ideas here. I'd like to be able to have the following rules:

'No more than 1/2 hour of procastination a week day'
'No more than 1 hour of procastination on a weekend day'
'At least 8 hours of work on a week day'

One thing that gets in the way here is that what I really want is a notion of a work day. If I could then configure certain week days as being vacation, or even certain weekend days as work days, that would give me a lot more flexibility. Obviously this will be more painful to manage, but I'm sure you guys can come up with a slick interface for this.

So then my goals would be:

'No more than 1/2 hour of procastination in a work day'
'No more than 1 hour of procastination in a non-work day'
'At least 8 hours of work on a work day'

Now if only you could track my movie and TV watching you'd really be able to help me get more productive!

Thanks,

- Andy

Mark Barnes replied on March 29, 2008 20:30 to the idea "Feature request: tag renaming" in RescueTime:

This was added a while ago. It's on the tags page now.

Lane Becker replied on March 29, 2008 14:25 to the idea "Suggest a Satisfaction question as solved" in Get Satisfaction:

daniel, those are some great suggestions, and your point about the customers having equal control with the companies is spot on and something to make sure we maintain.

we're very close to releasing new versions of these pages that solve some of your issues, but we're still working through how to manage the company/customer relationship when it comes to marking something as "solved" or "answered," and we still have a bit of work to do it get it right. i think your suggestions definitely point the way to an even better way to handle it than we already had planned, so i'll work with the design team to figure out how we can incorporate them.

Daniel replied on March 29, 2008 02:00 to the idea "Suggest a Satisfaction question as solved" in Get Satisfaction:

I'd allow both the customer or the company set the "solved" status, but as long as the customer did not agree, show an unobtrusive "unconfirmed" badge. Because to me as a customer, regarding the status, it really matters when the poster doesn't confirm. Why he isn't *satisfied*

My suggestions:

- "unanswered" (initial)
- "in the works" (company)
- "solved (unconfirmed)" (company)
- "solved" (poster)

A little more food for thought:

- You can now mark posts in "problem" threads as useful. Is that useful? To me, as a customer, such posts are only useful if they *solve* the problem. So in such threads you could call them "worked for me" instead. They are only "useful" to developers.
- If you call them "worked for me" you could automatically set the thread status to "solved" when a solution worked for a certain number of people.

I think it's important to put customers in control of this part of the process. That's what attracted me to this site in the first place.

Cameron Walters replied on March 28, 2008 18:59 to the idea "Suggest a Satisfaction question as solved" in Get Satisfaction:

Great thoughts Leslie! I just realized that we didn't have a way for the original poster to affirm that they had been helped.

Leslie Chicoine replied on March 28, 2008 18:22 to the idea "Suggest a Satisfaction question as solved" in Get Satisfaction:

Yeah, Cam is doing an awesome job implementing the topic pages, and we're all excited for the release of our new ideas.

The new topic pages will allow company employees to set the status of a topic ("solved", "answered", "in the works", etc.). I like the idea of allowing the person who posted the topic to *also* have the ability to set the status for the topic.
This seems to open up a bit of a tug of war though. A customer could continue to state that something is unanswered or unsolved because they want more then what they originally asked. And conversly the company could abuse the tool and state that things are done when they are not. So maybe we have two statuses? This might cause a bit of info bloat (especially when we display both statuses on the topic listings on the company home page, and your dashboard etc.).

I'm more for the simplicity of only the company setting the status. If we see that companies aren't using the status setting as planned, or that customers need more of a voice adding a customer status setting might be the next step! Or maybe something even simpler, like a check box that allows the orginal poster to endorse the company status. (Kind of like a "thank-you, job well done." button).