dhannan's dashboard

dhannan replied on November 03, 2009 20:35 to the question "how do we batch export panopto videos" in Panopto:

There us a link that says acquire share that allows you download the files directly.

Please e-mail support@panopto.com so we can identify which school/business you are with. This will help us provide clear direction as to which version you are using.

dhannan replied on November 03, 2009 20:05 to the question "how do we batch export panopto videos" in Panopto:

Hi,

Batch export is available in CourseCast version 2.2. If you're supported and running that version there is a drop down box at the top of the folders page that allows you to export to a UNC path.

Dave

dhannan replied on November 03, 2009 15:39 to the question "wwwroot directory startup page?" in Panopto:

Glad it worked for you. It's totally different on 2008. I probably should have mentioned that.

dhannan replied on November 03, 2009 14:52 to the question "wwwroot directory startup page?" in Panopto:

Hi Randy,

Follow these steps to redirect to /coursecast:

1) Create an empty text file called default.htm in C:\Inetpub\wwwroot\
2) In IIS, double click on default.htm and forward it to /coursecast

Click here for screenshots:

http://support.panopto.com/index.php?...

Dave

dhannan replied on October 30, 2009 19:32 to the problem "Error provisioning course" in Panopto:

Hi Jesse,

Can you e-mail support@panpto.com so that we can schedule some time to troubleshoot this over a webex session?

Thanks,
Dave

dhannan replied on October 22, 2009 18:51 to the question "Can not access video after I login. Was the username/pswd changed?" in Panopto:

Hi there,

Can you post a link to the recording in question? Or let us know what school you're with and we'll point you in the right direction.

Dave

dhannan replied on October 21, 2009 21:17 to the question "Experience using Epiphan VGA grabber and CourseCast" in Panopto:

Hi Will,

Both of those Epiphan models are supported and should show up just fine as secondary video output. They both use a moderate amount of CPU usage but we've done recordings with that + a primary video source with no issues.

If you're considering these devices, I would strongly suggest that you go with the LR model. The cheaper unit has very low framerate/quality, high startup latency and overall it degrades the video output.

For capturing a document camera it should work just fine. Also worth mentioned that depending on the model of document camera, we may be able to have that show up as a secondary video device in the recorder. This is largely a driver issue though so it varies. I'm happy to check for you if you post the make/model of your doc camera.

Thanks,
Dave

dhannan replied on October 21, 2009 15:28 to the question "Is it easy to change the CourseCast configuration to a secure login?" in Panopto:

Sorry about that Randy. A quick uninstall/reinstall should fix this and revert to the default setting. Or you can install an SSL cert, that should fix it as well.

dhannan replied on October 21, 2009 13:26 to the question "Is it easy to change the CourseCast configuration to a secure login?" in Panopto:

As long as you have a valid SSL cert installed on your server, then yes, that is all you have to do.

If you set "SecureLoginPage" to True and the site becomes unresponsive, you can revert by going into /inetpub/wwwroot/web.config and finding that value and setting it back to False.

Regards,
Dave

dhannan replied on October 20, 2009 17:15 to the question "Can we set up a folder for access without Username or Password?" in Panopto:

Sorry about that. Use ACL is the Access Control section. ACL stands for access control list.

If you un-check it, it will open things to the public.

dhannan replied on October 20, 2009 03:17 to the question "Can we set up a folder for access without Username or Password?" in Panopto:

Thanks for replying Eric.

I wanted to pass along the link to the relevant documentation and how-to tutorial.

http://support.panopto.com/Version/2....

Regards,
Dave

dhannan replied on October 12, 2009 14:32 to the problem "Panopto setup.exe failing in vista." in Panopto:

Great! Glad to hear that this is working now.

dhannan replied on October 09, 2009 21:05 to the problem "Panopto setup.exe failing in vista." in Panopto:

What URL are you attempting to watch? If it doesn't load the video at all then it's probably firewall related. Your IT group may be blocking port 8080 (required for viewing). Or are you trying to view from home?

dhannan replied on October 09, 2009 19:11 to the problem "Panopto setup.exe failing in vista." in Panopto:

Austin,

Are you receiving an error message? Try uninstalling Silverlight and opening in Internet Explorer. The recording will attempt to play in Windows Media Player. I'm curious if that works. 64 bit OS's are supported by the way.

Thanks,
Dave

dhannan replied on October 08, 2009 17:49 to the question "Maximum frame rate for secondary video sources?" in Panopto:

Hi Will,

If you open c:\Program Files\Panopto\Panopto Recorder and open object.prx in notepad, you can make the below change. This will make the secondary video play back at a slightly higher framerate.

Find avgtimeperframe="2500000" and change it to "0000000"

**These files should be editied at your own risk.**

If you are just talking about screen capture, those settings can be changed in the recorder - settings - advanced settings (screen capture framerate slider).

Let us know how this works out.

Dave

dhannan replied on October 07, 2009 17:47 to the question "Virtual Private Cloud" in Panopto:

We don't have direct experience with that service. However, if they are essentially hosting a virtual Windows 2003/2008 server it should work just fine.

Thanks,
Dave

dhannan replied on October 03, 2009 19:32 to the question "Can we disable the Podcast and Vodcast links for some or all courses?" in Panopto:

Yes, this feature is now available in 2.2!
See the link below for more information

http://support.panopto.com/Community/...

dhannan replied on October 01, 2009 15:40 to the question "Powerpoint recording in OS X Snow Leopard Mac" in Panopto:

Yes, it should be working. Which version of PowerPoint are you using? Are you putting PowerPoint into presentation mode?

Thanks,
Dave

dhannan replied on October 01, 2009 15:39 to the question "Need to Upload Local Files Again" in Panopto:

Hi Alan,

This isn't an option in the recorder yet. There are some other options for re-uploading the recording though. If you could e-mail support@panopto.com and let us know which school/company your with we can see if we can help you out.

Thanks,
Dave

dhannan replied on September 23, 2009 20:15 to the question "Changing default recording directory" in Panopto:

Yes, you do need administrative rights to change the default recording directory. Is that going to pose a major problem for your users?

Regards,
Dave