dhannan's dashboard

dhannan replied on November 20, 2009 18:54 to the question "Failed to generate slide images for ... with Windows Server 2008 x86" in Panopto:

I wanted to update this thread with the Server 2008 fix.Follow the below steps and then recordings should process without running from a command line.

Stop Packager service (or Panopto Data Server service on 2.2)

create a folder called “desktop” in this location: C:\Windows\System32\config\systemprofile

Start Services

dhannan replied on November 20, 2009 18:51 to the question "Upload to iTunes University?" in Panopto:

You can add the RSS feed for any audio/video podcast to your iTunesU site. This will allow anyone visiting that site to see all available podcasts.

dhannan replied on November 20, 2009 18:49 to the question "How do I get the Datapath VisionRGB-E1 capture card to show up as a primary video source?" in Panopto:

Hi Steve,

I believe this was being caused because your camera was in HD mode. Switching out of HD should have resolved this. If that's the case, please confirm in case anyone else comes across this problem.

Thanks,
Dave

dhannan replied on November 20, 2009 18:47 to the question "iTunes subscribed to CourseCast rss displays videographer’s login as first line for every lecture on iPod." in Panopto:

Hi Nick,

I believe we made a customization to resolve this for you. We're considering rolling this change into future releases.

If anyone else with the same question comes across this, please share your opinion.

Thanks,
Dave

dhannan replied on November 20, 2009 18:43 to the question "Audiophile:audio file-less" in Panopto:

I know this is an old thread and has been resolved for awhile. I'm just posting the fix for anyone else that comes across this:

http://v2.hosted.panopto.com/CourseCa...

dhannan replied on November 20, 2009 18:34 to the question "Panopto stop from the begain" in Panopto:

Hi Ahmed,

If your OS is non English then that is most likely causing this issue. This problem is fixed for the premium versions of CourseCast. We're working on a fix for the core version.

I'll let you know when that's available.

Regards,
Dave

dhannan replied on November 13, 2009 17:56 to the question "Editing from any PC?" in Panopto:

Hi Randy,

I just wanted to add in the below link that explains what pending edits are.

http://tinyurl.com/yj3vd63

As sacha already pointed out, you can edit from any PC you like. You just open the recorder - go to recording status - and click "edit my recordings" in the upper right hand corner.

Thanks,
Dave

dhannan replied on November 03, 2009 20:35 to the question "how do we batch export panopto videos" in Panopto:

There us a link that says acquire share that allows you download the files directly.

Please e-mail support@panopto.com so we can identify which school/business you are with. This will help us provide clear direction as to which version you are using.

dhannan replied on November 03, 2009 20:05 to the question "how do we batch export panopto videos" in Panopto:

Hi,

Batch export is available in CourseCast version 2.2. If you're supported and running that version there is a drop down box at the top of the folders page that allows you to export to a UNC path.

Dave

dhannan replied on November 03, 2009 15:39 to the question "wwwroot directory startup page?" in Panopto:

Glad it worked for you. It's totally different on 2008. I probably should have mentioned that.

dhannan replied on November 03, 2009 14:52 to the question "wwwroot directory startup page?" in Panopto:

Hi Randy,

Follow these steps to redirect to /coursecast:

1) Create an empty text file called default.htm in C:\Inetpub\wwwroot\
2) In IIS, double click on default.htm and forward it to /coursecast

Click here for screenshots:

http://support.panopto.com/index.php?...

Dave

dhannan replied on October 30, 2009 19:32 to the problem "Error provisioning course" in Panopto:

Hi Jesse,

Can you e-mail support@panpto.com so that we can schedule some time to troubleshoot this over a webex session?

Thanks,
Dave

dhannan replied on October 22, 2009 18:51 to the question "Can not access video after I login. Was the username/pswd changed?" in Panopto:

Hi there,

Can you post a link to the recording in question? Or let us know what school you're with and we'll point you in the right direction.

Dave

dhannan replied on October 21, 2009 21:17 to the question "Experience using Epiphan VGA grabber and CourseCast" in Panopto:

Hi Will,

Both of those Epiphan models are supported and should show up just fine as secondary video output. They both use a moderate amount of CPU usage but we've done recordings with that + a primary video source with no issues.

If you're considering these devices, I would strongly suggest that you go with the LR model. The cheaper unit has very low framerate/quality, high startup latency and overall it degrades the video output.

For capturing a document camera it should work just fine. Also worth mentioned that depending on the model of document camera, we may be able to have that show up as a secondary video device in the recorder. This is largely a driver issue though so it varies. I'm happy to check for you if you post the make/model of your doc camera.

Thanks,
Dave

dhannan replied on October 21, 2009 15:28 to the question "Is it easy to change the CourseCast configuration to a secure login?" in Panopto:

Sorry about that Randy. A quick uninstall/reinstall should fix this and revert to the default setting. Or you can install an SSL cert, that should fix it as well.

dhannan replied on October 21, 2009 13:26 to the question "Is it easy to change the CourseCast configuration to a secure login?" in Panopto:

As long as you have a valid SSL cert installed on your server, then yes, that is all you have to do.

If you set "SecureLoginPage" to True and the site becomes unresponsive, you can revert by going into /inetpub/wwwroot/web.config and finding that value and setting it back to False.

Regards,
Dave

dhannan replied on October 20, 2009 17:15 to the question "Can we set up a folder for access without Username or Password?" in Panopto:

Sorry about that. Use ACL is the Access Control section. ACL stands for access control list.

If you un-check it, it will open things to the public.

dhannan replied on October 20, 2009 03:17 to the question "Can we set up a folder for access without Username or Password?" in Panopto:

Thanks for replying Eric.

I wanted to pass along the link to the relevant documentation and how-to tutorial.

http://support.panopto.com/Version/2....

Regards,
Dave

dhannan replied on October 12, 2009 14:32 to the problem "Panopto setup.exe failing in vista." in Panopto:

Great! Glad to hear that this is working now.

dhannan replied on October 09, 2009 21:05 to the problem "Panopto setup.exe failing in vista." in Panopto:

What URL are you attempting to watch? If it doesn't load the video at all then it's probably firewall related. Your IT group may be blocking port 8080 (required for viewing). Or are you trying to view from home?