Patricia's dashboard

Patricia replied on November 20, 2009 21:16 to the problem "cannot configure blogger" in Flock:

Hello bjseo1986,

I am sorry to hear this problem. Unfortunately, I can't reproduce this problem on my side, would you answer the following questions?

1. Which version of Flock are you using?
2. Which OS are you using?
3. Have you tried to disable all of your extensions if you by chance installed any?
4. Is your blog account used any blog theme? If this is the case, would you use the default blog theme and give it a try?
5. Have you tried to delete all blogger cookies?
6. Have you tried to press "Force Service updates" at Tools -> Options(Flock -> preference) -> Advanced -> Update and restart Flock?

Apologize for the inconvenience and thank you for your assistance,

Patricia

Patricia replied on November 16, 2009 19:18 to the problem "Sidebar history & Windows Data Execution Prevention Error?" in Flock:

Hello Kathy,

I am sorry to hear this problem. Did it happen when viewing every history or just a particular one or two histories? If you would identify the histories that trigger the error, please open the Favorites Library at Favorites | Organize Favorites and copy the urls and view them from other browsers (ie. Internet Explore)

I would like to know whether you are running Windows XP with SP2 and which version of Flock you are using.

Thanks,

Patricia

Patricia replied on November 16, 2009 18:55 to the question "Is Microsoft Windows are after you?" in Flock:

Hello Mehmet,

Sorry to hear this problem. Would you tell me which version of Flock that you are running and on which OS, please? Also, would you tell me the name of the anti-virus software that is running at your computer, please? Would you take a screen shot of the error message that comes up,please?

Thank you for your patience,

Patricia

Patricia replied on November 16, 2009 18:39 to the question "solaris" in Flock:

Hello Gesperon,

I'm sorry I am not sure what I understand the question correctly. Are you having some problems on installing Flock at Solaris/OpenSolaris or importing favorites/bookmarks from Solaris/OpenSolaris to Flock?

Thanks,

Patricia

Patricia replied on November 16, 2009 18:30 to the question "How can i get rid of the blank symbols on my toolbar" in Flock:

Hello Chandler,

Would you take a screenshot of which blank pages or blank symbols at toolbar that you are trying to remove, please?

Thanks,

Patricia

Patricia replied on November 13, 2009 19:59 to the problem "Flock demands password over and over- why?" in Flock:

Hello Joe,

It sounds like you might have enable the Master Password and you might have saved some of your password-protected sites at your home page, so those pages will be loaded after Flock restarts. If that is the case, this is the expected behavior to keep your sensitive information safed. Please keep in mind - the master password will ask you to enter it once per session (see attachment)

I am sorry I can't help further for stopping the master password prompting when the master password feature is enable.

I hope that helps,

Patricia

Patricia replied on November 13, 2009 19:32 to the problem "My default window size is faulty" in Flock:

Hello Gill,

Thank you for sharing Flock. I really appreciate it. In order for me to investigate the problem, would you tell me which version of Flock are you using, please? Would you also tell me which widgets you used at igoogle, please? If possible, would you take a screenshot of your google home page, please bury any of your personal information,please?

Thanks,

Patricia

Patricia replied on November 13, 2009 18:29 to the question "Twitter and Sidebar Need to Connect?? :) Thank YOu InAdVaNcE :)" in Flock:

Hello Julie,

I am sorry to hear this problem. Which version of Flock are you running? Have you tried to press "Forget account" at Accounts and Services sidebar and re-login at Twitter.com? Also, would you go to Tools -> Options, then press "Force Service Updates" button at Advanced | Update tab

Please let me know how it goes.

Thanks,

Patricia

Patricia replied on November 13, 2009 18:21 to the question "My Feeds Just Stopped Working!" in Flock:

Hello Howard,

Sorry to hear this problem. Would you run to the following steps to rename the flock-data.sqlite, please?

1. Quit/Close Flock
2. Open the Flock profile page

Mac OS X: The profile folder is in a folder named "Flock," and you'll find it on this path:
(your home folder)>Library>Application Support>Flock

Linux: ~/.flock/browser/

Windows Vista and Windows 7: C:\Users\Yourloginprofile\AppData\Roaming\Flock\Browser\Profile
2000 and XP:C:\Documents and Settings\Application Data\Flock\Browser\

3. Go to [random].default folder and look for flock-data.sqlite
4. Rename that file to flock-data-backup.sqlite
5. Restart Flock

Please let me know how it goes.

Thanks,

Patricia

Patricia replied on November 12, 2009 19:59 to the problem "HELP!!! .. I can't use Java on Flock ... Why?" in Flock:

Hello Nancy,

Thank you for the reply. However, when I play games (ie. the MONOPOLY)
at pogo as a guest, I didn't receive any javascript error. Would you tell me which games are you playing and would you take a screenshot of the error, please?

Thanks,

Patricia

Patricia replied on November 12, 2009 19:27 to the question "Flock is broken and about to be replaced by me...." in Flock:

Hello Joel.f.brewer,

I am sorry to hear this frustrated experience. In order for me to investigate this problem, would you answer the following questions, please?

1. What OS are you using?
2. What Flock version are you using?
3. Did you install any extensions at Flock? If yes, please disable all of them and give Flock a try.

Would you start Flock at safe mode to see whether the problem reproduces or not, please?

Thank you so much for your patience and your assistance,

Patricia

Patricia replied on November 11, 2009 19:33 to the question "Great ! Keep getting error message when I loading..." in Flock:

Hello Heidi,

I am sorry to hear this problem. Since Go Daddy requires a paid account to test, I will not be able to go further to look into the problem. Because you can reproduce the errors in other browsers, I suspect your profile may be corrupted somehow. To confirm that please create a new administrator account at your computer and use Flock to view the Page Designer page to see whether the error comes up again.

Furthermore, when you said : "I can however get the page to load fine on my laptop though", did you use Flock to view that page?

Thank you so much for your patience and your assistance,

Patricia

Patricia replied on November 10, 2009 18:16 to the problem "javascript error on new tabs" in Flock:

Hello Gal Hanley,

I'm sorry to hear this problem. Would you give me the url that can trigger this error,please?

Thanks,
Patricia

Patricia replied on November 10, 2009 18:11 to the problem "Too many problems with browser and my blog" in Flock:

helo Phil,

I'm sorry to hear this problem. However, I can access http://vintagecookbooksonline.com/ at Flock 2.5.5
. Would you take a screenshot of the problem that you have when viewing that site, please?

Thanks,

Patricia

Patricia replied on November 09, 2009 19:55 to the question "web clip board opens files are gone and will not allow me to drag anything into it" in Flock:

Hello mauryb101,

I just checked with the devs. Unfortunately, the feeds contents are stored at the flock-data.sqlite. Since this sqlite file is corrupted, the feeds can't be recovered.

I'm sorry that I can't help much on this matter.

Patricia

Patricia replied on November 09, 2009 19:17 to the question "web clip board opens files are gone and will not allow me to drag anything into it" in Flock:

Hello mauryb101,

Did you back up the feeds as I suggested earlier? If you did, please open the feed sidebar | feed option, choose Import Feeds...

Also, is your favorites missing as well? If this is the case, please import the backed up favorites as my suggestion earlier from the Favorites -> Organize Favorites...

Thanks,

Patricia

Patricia replied on November 09, 2009 18:35 to the question "HP Web print Windows 7 64 bit works everywhere but Flock" in Flock:

Hello joe2pointoh,

Thank you for the reply. I have installed the HP web page printing.exe in a vista machine; however, the HP web page software doesn't include in Flock and not compatible at Firefox 3.6 beta - . Thus, I reported a post at the HP forum, you can check the status or add comments on
http://h30434.www3.hp.com/psg/board/m...

I hope that helps and thank you so much for your patience,

Patricia

Patricia replied on November 06, 2009 23:04 to the question ""Share this link via email icon"" in Flock:

Hello Tommy,

I'm sorry to hear this problem. Would you tell me which version of Flock and OS that you are using, please? Also, would you tell me which webmail service that you logged in? If you by chance installed any extensions, would you please disable all of them and give it a try, please?

Thanks,

Patricia

Patricia replied on November 06, 2009 22:19 to the problem "Built In Facebook Buttons may not be working..." in Flock:

Hello rawkowt100,

We are aware of this issue. Please follow this thread for the latest update - http://getsatisfaction.com/flock/topi...

Apologize for the inconvenience and thank you for your patience,

Patricia

Patricia replied on November 06, 2009 22:10 to the question "HP Web print Windows 7 64 bit works everywhere but Flock" in Flock:

hello joe2pointoh,

I am sorry to hear this problem. Would you do me a favor to install Firefox 3.0.15 to see whether this problem reproduced at Firefox 3.0.15, please? Because Flock 2.5.5 (the latest Flock version) is based on Firefox 3.0.15.

Thank you so much in advance,

Patricia