Patricia Vessey's dashboard

I've been reading these boards and looking at other forums and it's crystal clear to me that Dell has created a very poor, inferior product in the Dell XPS M1330. This laptop is poorly designed and completely unreliable if you use it for personal or business work/information. It saddens me that so many of these machines broke down after the warranty was up.

There is no doubt that Dell fully knows of this yet they continue to pretend to fix an unfixable machine and consumers are not being compensated. Why don't they recall them??? Instead consumers are being asked to buy an extended warranty after the fact???!!!

I'm lucky, my M1330 broke down before the warranty is up. My question is will Dell do the right thing? I hope so because I want my money back. They've already replaced the mother board and it's still not working. Like many of you, I'm really tired of calling tech help and describing the problem over and over... for crying out loud, don't they take notes... isn't it in my file when I tell them it is doing exactly the same thing as I described an hour ago??? I don't know about you but having computer problems is one of the worst things ever. And it's tough to find a tech who really cares about what's going on, and that makes it even worse.

Just a note for some of you...since one of the common problems with this laptop is a defective mother board, beware that they don't remove someone elses broken one and install it in yours.... That's what happened to me. Good luck. I'm switching to a MAC.