Paul C. Easton's dashboard

Paul C. Easton shared an idea in True Legal Partners on May 30, 2008 09:45:

Why would I want my question to be viewable to everyone, it seems that this application is not particularly useful for a service organization such as ours.

I would like my questions to be private. This kind of public help center is not useful for clients with confidential information. Perhaps this could be useful for internal communications, but most internal help seekers are not going to go to a Web site and look up the issue. They'll just call.

Paul C. Easton replied on May 30, 2008 09:31 to the problem "Errors On Setup With PHP 5.2.3" in Get Satisfaction:

Looking at Ryan's blog and the install instructions file that came in the TAR it looks like there are a number of other items that I need to download and install (Smarty, HTTP_request PEAR library) a I'll have to set up a second MySQL database for Smarty. Since I was going to test this on a shared-server hosting plan, I don't seem to have access to the PHP includes library and INI file. Blech! Benefit/Effort ratio has decreased to the point that I'll leave this for the early adapters. A cool feature that would lead to more widespread adoption of your helpcenter would be providing the ability to just plug some HTML code onto a WebPage to access the HelpCenter portal hosted on GetSatisfaction.com.

Paul C. Easton replied on May 30, 2008 07:45 to the problem "Errors On Setup With PHP 5.2.3" in Get Satisfaction:

Hmmm...it seems like I have to install another application called SMARTY and I don't seem to have access to the PHP library location...I'll have to check with tech. I suppose this thing won't work without SMARTY.

Paul C. Easton replied on May 30, 2008 07:37 to the problem "Errors On Setup With PHP 5.2.3" in Get Satisfaction:

I made Ryan's changes and no longer get an error message, but it only returns a blank page with the URS: .../helpcenter/admin-findsite.php

Paul C. Easton shared an idea in Get Satisfaction on May 29, 2008 03:16:

How about an on-line user manual (wiki)?

It would be helpful to have step by step installation instructions for this on-line, preferably in Wiki format, so that users could post problems and solutions related to their specific configurations.

Paul C. Easton replied on May 29, 2008 03:07 to the problem "Errors On Setup With PHP 5.2.3" in Get Satisfaction:

Same error on PAIR NETWORKS.

Paul C. Easton started following the question "To use HelpCenter, or stick with the GS site?" in Get Satisfaction.

Paul C. Easton replied on May 29, 2008 02:52 to the problem "Errors On Setup With PHP 5.2.3" in Get Satisfaction:

Do you have a page that lists common configuration files and settings for the help center? My host prefixs my account name to all MySQL databases, so "Sprinkles" becomes "Username_Spinkles". What files do I need to update to configure the help center to access the correct dabase and under the correct user?

Paul C. Easton started following the problem "Errors On Setup With PHP 5.2.3" in Get Satisfaction.

Paul C. Easton replied on March 16, 2008 07:47 to the problem "Company claim process - approved, but not showing up." in Get Satisfaction:

I'm having the same issue. I submitted the claim and received the e-mail. I clicked on the link and received an "Access Denied" error. Logged in and see no link to my company from my profile and no link to me from the company profile. I see no way to access the admin panel, which I assume is do to my not being linked to the company yet. I'm the only representative as I set up my profile and my company profile on the same day.

The other posts in this thread are three months old, curious whether their issues have been resolved?

Paul C. Easton started following the problem "Company claim process - approved, but not showing up." in Get Satisfaction.

Paul C. Easton replied on March 14, 2008 18:55 to the discussion "Welcome!" in True Legal Partners:

Hello, I'm the Project Director for True Legal Partners, and am based in India. I am happy to provide information or help to any existing or potential TLP customers or answer any general questions relating to legal outsourcing.

paulceaston replied on March 14, 2008 18:29 to the problem "I'm using 21212 and I can send, but not receive, messages from Twitter!" in Twitter:

Do you support SMS for countries outside of North America? I sent an SMS using my cell on Chung Hwa Telecom. I received a response to the code asking for my name. Gave my name and then nothing. No messages post. It just doesn't work. I'm assuming that this is because I'm outside of the United States and Canada. Is this the case?

paulceaston replied on March 14, 2008 18:26 to the problem "sms" in Twitter:

I tried to set Twitter up with my cell phone. The first time I sent the confirmation code, I received a response: "Hi! Please confirm by replying with your name." I sent my name and nothing. I tried sending messages, but nothing appeared on Twitter. I deleted the number and started over, but this time after sending the confirmation code, I received no response at all. So it doesn't work with my phone's SMS (in Taiwan using ChungHwa Telecom) and it doesn't work with Google Talk. Rather useless as I don't plan to keep it open on my computer all day.

paulceaston started following the problem "Twitter not working with Gtalk at all" in Twitter.