Paul Stringer's dashboard

Paul Stringer replied on November 20, 2009 11:56 to the problem "Problem changing 'save to email' prefs" in Treasuremytext:

Hi folks, we need a username so we can reproduce the problem that your getting, it's not happening for everyone.

Paul Stringer replied on November 13, 2009 18:46 to the question "Archived messages not able to save?" in Treasuremytext:

Hi, you can forward old message to our U.S Service Number and they'll be archived just like the others.

Paul Stringer replied on November 07, 2009 18:03 to the problem "Problem changing 'save to email' prefs" in Treasuremytext:

Can you email your username to support@treasuremytext.com so we can try to reproduce the problem you're getting.

Paul Stringer replied on November 07, 2009 17:53 to the problem "Problem changing 'save to email' prefs" in Treasuremytext:

Thanks for reporting this fault, we'll get an engineer onto it.

Paul Stringer replied on November 04, 2009 18:12 to the idea "Drag and drop ordering of sms messages in treasure my text." in Treasuremytext:

Aha, that's a seperate issue and definitly annoying. Long sms should be getting stitched back together into a single message. This happens in most cases but we know there are some incompatibilities with various phones and networks that we haven't been able to find a fix for. We unfortunately don't have any other suggestions we can give just yet - we'll let everyone know if and when there's any news on this.

Paul Stringer replied on November 04, 2009 18:02 to the idea "Drag and drop ordering of sms messages in treasure my text." in Treasuremytext:

Do you want them to go backwards so it's oldest first? Dragging and dropping to reorder everything also sounds a bit tedious present a few issues like how to navigating to different pages of messages whilst dragging.

Paul Stringer replied on November 04, 2009 17:06 to the idea "Drag and drop ordering of sms messages in treasure my text." in Treasuremytext:

The messages are now ordered by date. If you set the correct date for your messages then they'll appear in the correct order. To change the date just click on it where it appears yellow and fill it with the Calendar. Next time you load the page they'll appear in the right place depending on there date.

Paul Stringer replied on November 03, 2009 08:11 to the question "iPhone 3G app crashes constantly" in Treasuremytext:

HI Ethan, We narrowed down the problem to being related to really big SMS databases - it may also be related to 3.0 software which the app having been made in the 2.0 era probably has issues with. We don't have any plans to update the iPhone app right now because of the need for Jailbreaking. We're waiting until there is official support in the SDK for this kind of app before we look at it again.

A comment on the problem "Cant Login !" in Treasuremytext:

There are no known problems currently with login. Have you tried resetting your password? – Paul Stringer, on October 29, 2009 08:22

Paul Stringer replied on October 26, 2009 10:13 to the question "Texts have not gone to TMT past 3 months." in Treasuremytext:

Great stuff, glad we found the problem, this had us puzzled.

Paul Stringer replied on October 25, 2009 11:23 to the question "Contact Icon Question Mark?" in Treasuremytext:

P.S You will have to re-upload any broken contact images again.

Paul Stringer replied on October 25, 2009 11:22 to the problem "I can't add a picture to People in address book" in Treasuremytext:

It was an issue but try it again now it should be fixed.

Paul Stringer replied on October 25, 2009 11:22 to the question "Contact Icon Question Mark?" in Treasuremytext:

Try again now, the issue should be fixed.

Paul Stringer replied on October 24, 2009 19:25 to the question "Texts have not gone to TMT past 3 months." in Treasuremytext:

Ok thanks, we're definitely not receiving your messages. I can understand why your messages suddenly stopped arriving over the last couple of months because that would have been just around when we changed our number. To clarify our old previous number has been deactivated now for several months. However if you're now definitely sending to our new number I've no idea what the issue is. As your in the UK you don't need the +44 and can send to just 07624800238. If you're are using +44 be sure to actually include the + otherwise it likely won't work and it sounds silly but double check the number your using again. If your doing all these things ok then we'll have to assume it's an issue with the networks and something we'll have to dig a little deeper into.

Paul Stringer replied on October 24, 2009 18:29 to the question "Texts have not gone to TMT past 3 months." in Treasuremytext:

Thanks we got it. Can you test sending a message to 07624 800239 and report back when you've done it and also make a note of the time you sent. We'll check to see if anythings coming through.

Paul Stringer replied on October 24, 2009 17:36 to the question "Texts have not gone to TMT past 3 months." in Treasuremytext:

Can you send again, we didn't receive anything.

Paul Stringer replied on October 24, 2009 16:25 to the question "Texts have not gone to TMT past 3 months." in Treasuremytext:

They should be appearing immediatly if things are working. Can you send your number over to support@treasuremytext.com and we'll take a look and see if we're getting anything from that number.

Paul Stringer replied on October 24, 2009 16:07 to the question "Texts have not gone to TMT past 3 months." in Treasuremytext:

That is the right number so that's all ok. I'm wondering if by any chance you changed your mobile phone number during this time.

Paul Stringer replied on October 24, 2009 15:54 to the question "Texts have not gone to TMT past 3 months." in Treasuremytext:

Which number are you using the UK one. We recently had to switch numbers in the UK so this might explain it if you were still using the old one. The new number is +44 7624 800 239

Paul Stringer replied on October 24, 2009 15:44 to the question "Texts have not gone to TMT past 3 months." in Treasuremytext:

Which way have you been using for saving your messages?