PayPal Amanda's dashboard

Hi Ozzy,

As stated in section 11.8 of the PayPal User Agreement, intangible items are not eligible for PayPal Seller Protection. You should reach out to your customer to see if he maybe forgot about or did not recognize the charge to his account.

PayPal will not recover a negative balance from your attached bank account without your approval however; you will be unable to send any payments until the negative balance is recovered.

Amanda

Hi Bob,

I cannot discuss account specific information in a public forum due to the Privacy Policy.

You should contact an agent for assistance.

Amanda

Hi Pamela,

You can remove outdated credit cards from your profile. To remove a credit or debit card from your PayPal account:

Go to the PayPal website and log in to your account.
Click "Profile" at the top of the page.
Click the "Credit Cards" link in the Financial Information column.
Click "Remove" in the Action column of the card to be removed.
Click "Remove" again.

Please note: If you remove your only credit card and you have a confirmed bank account, the Instant Transfer payment option will no longer be available. Payments from your bank account will be sent as eChecks, which take 3 to 4 business days to clear.

Amanda

Hi Bob,

In order to best assist you, we recommend that you contact us by telephone for resolution/clarification. You may contact PayPal's Customer Service at 1-402-935-2050.

For future reference, this information is also located in the Help Center, and is easily accessible by following these steps:

Go to the PayPal website.
Click "Contact Us" at the bottom of the page.

Amanda

Hi Anish,

The answer depends on the type of account you have and where your PayPal account is registered. Not all countries have the ability to receive money. Visit the PayPal website and click "PayPal Worldwide" for more information on the countries and regions that PayPal supports.

U.S. Personal accounts are limited to receiving no more than the equivalent of $500.00 USD each month, based on the primary currency of your PayPal account. Only eBay, auction, and Website Payments (e.g. Buy Now Buttons, PayPal Shopping Cart, or Subscriptions payments) will count against your Receiving Limit.

You can view the receiving limit for your Personal account on your Account Overview page. Once logged in, click on 'View Limits'. Your receiving limit will be reset each month on the anniversary of the date your account was opened. For example, if you signed up for your PayPal account on January 15, your receiving limit will be reset on the 15th of each month.

To protect the integrity of our payments network, the maximum dollar amount for any single transaction is $10,000 for a PayPal member.

Amanda

Hi bahamen,

When a payment is refunded, PayPal credits the refund based on how the original payment was made. Payments made by credit card are refunded to your card. Refunds can take up to 30 days to appear on your statement.

You should contact the bank that issued your card to inquire as to how they would handle this situation. They may transfer the credit to your new card or they may return the credit to PayPal.

Amanda

Hi Reegz,

What is the status of your payment? Your transaction history will keep a record of each payment individually, detailing the status of each payment. Please see the list below for your payment status definition:

"Unclaimed:" The recipient has not received or chosen to accept your payment.

"Uncleared:" The eCheck payment has not yet cleared.

"Completed:" The recipient received your payment.

"Cleared:" The eCheck payment has cleared your account and has been credited to the recipient's account.

"Reversed:" PayPal has initiated a reversal.

"Denied:" Recipient denied the payment. Funds have been credited back to your account.

"Refunded:" Payment was returned to sender's PayPal account.

"Canceled Payment:" Payment canceled by sender. Funds were credited back to Sender's account.

"Credit Card:" If type indicates a Charge, then money was sent using a credit card. If type indicates a Credit, then payment charged to your credit card was canceled and funds were credited back to your credit card.

"Placed:" A pending temporary hold has been placed on the buyer's funds in a Pending Reversal.

"Held:" Funds are being temporarily held by PayPal until the claim has been investigated in a Pending Reversal.

"Removed:" A temporary hold placed on the funds has been removed in the Pending Reversal.

Amanda

Hi havenlock,

To clarify, seller protection is available for transactions with buyers everywhere PayPal is accepted. However there are conditions that must be met. To learn more see section 11. Protection For Sellers. of the PayPal User Agreement.

When a transaction is disputed, the funds are held by PayPal until issue is resolved.

You can provide additional information for a claim or chargeback by sending a note to PayPal by following these steps:

1. On the Claim Details page of the Resolution Center, click the "Resolve Complaint" link.
2. Select "Provide other evidence for this dispute by fax, file attachment, or note."
3. Click "Continue."
4. Follow the steps provided.

You can learn more about the PayPal Dispute Resolution process by reviewing our step-by-step tutorials found in the Resolution Center.

Amanda

Hi JustCouponCodes,

I have not looked at your account but just want to make sure you're aware, receiving fees are determined at the beginning of every month based on the seller's receiving volume in the previous calendar month.

Unless you received more than $10,000 in October, your rate would have been 2.5% +.30 for the month of November.

you see more here: https://www.paypal.com/us/cgi-bin/web...

Amanda

Hi claheck,

You should contact your seller directly to request shipping information.

Amanda

Hi gunslinger994,

It's best for an account specific situation to speak to someone who can discuss your account after verifying your identity. Please use the Contact Us link at the bottom of your PayPal homepage to either speak to someone by phone or submit an encrypted email.

Amanda

Hi G D,

If you aren't able to contact the seller directly, here's how to dispute a PayPal transaction:

Go to the PayPal website and log in to your account.
Click "Resolution Center" at the top of the page.
You will have the option of:
Clicking the "Dispute a Transaction" button, or
Clicking the "Report a Problem" tab and then clicking the "Report a Problem" button.
Select "Item dispute" and click "Continue."
Click "Find transaction ID" to search for the transaction.
Click the transaction ID.
Click "Continue" and follow the instructions.

Here is some important information about disputes and claims:

Please don't mail or email your dispute to PayPal because it will cause delays that may prevent you from disputing the transaction.
You have 45 days from the date of the payment to open a dispute for items not received or significantly not as described.
You can escalate the dispute to a PayPal claim within 20 days after you opened the dispute. We'll remind you when that deadline is approaching.
Buyers must wait at least 7 days from the date of their payment to file a claim for an item not received, unless the dispute is for a transaction of $2,500 USD or more (or the equivalent in another currency).
The dispute will be closed if it's not resolved or escalated to a claim within 20 days.
After the dispute is closed, you can't reopen it or file a claim for that transaction.

Here's how to file a PayPal claim after opening a dispute:

Go to the PayPal website and log in to your account.
Click "Resolution Center" at the top of the page.
Select "Open Cases" and choose the dispute you want to escalate.
Click "View" from the Action column.
In the "Close or Escalate" box, select the button to escalate the dispute to a claim.
Click "Continue."
Complete the "End Communication and Escalate to a Claim with PayPal" form.
Click "Escalate to a Claim."
To learn more about resolving PayPal disputes, see our tutorials in the Resolution Center.

Amanda

Hi Hans Schmitt,

If you have unauthorized charges on your credit card statement that you believe are related to PayPal, we want to address the issue as soon as possible. Please contact our Customer Service Department at 1-888-221-1161.

Amanda

Hi deeflutterby

I am sorry you weren't able to work things out with your buyer. From the information you provided it sounds like your buyer did not receive an item and you did not meet the requirements of the PayPal Seller Protection policy in order for PayPal to accept the loss on your behalf.

You should contact the shipping service you used and request information and possible reimbursement of shipping costs for failure to deliver your item.

Please visit the PayPal Security Center through links on any PayPal page from more information about transacting safely.

Amanda

Hi Jackgb,

There are several reasons why this could have happened. Without reviewing your account, I cannot say why you received this message.

I suggest contacting customer service directly for assistance.

Amanda

Hi kreck,

Do you mean that a new email address has been added to your PayPal account? We do not offer joint accounts, PayPal accounts are single ownership only

Regardless, we take this matter very seriously and ask that you report it as soon as possible.

To answer your question on how someone can gain access to your account, members of internet and financial services will receive emails attempting to get their user ID and password information. PayPal is just one company whose users sometimes see these types of emails and websites.

The best way to protect yourself against fraudulent payments is following the tips in the Security Center. Just click the link "Security Center" located on any PayPal website. You can also learn more at our interactive site: https://www.paypal-promo.com/safety/

Amanda

Hi Yoli,

Have you contacted the seller or filed a dipute? The information I supplied early also applies to this situation.

If you are not able to resolve any issues with the seller, you have 45 days from the date of the payment to open a dispute for items not received or significantly not as described.

Here's how to dispute a PayPal transaction:

Go to the PayPal website and log in to your account.
Click "Resolution Center" at the top of the page.
You will have the option of:
Clicking the "Dispute a Transaction" button, or
Clicking the "Report a Problem" tab and then clicking the "Report a Problem" button.
Select "Item dispute" and click "Continue."
Click "Find transaction ID" to search for the transaction.
Click the transaction ID.
Click "Continue" and follow the instructions.

Please be sure to carefully read all instructions and conditions.

Amanda

Hi Richard,

If you are not able to resolve any issues with the seller, you have 45 days from the date of the payment to open a dispute for items not received or significantly not as described.

Here's how to dispute a PayPal transaction:

Go to the PayPal website and log in to your account.
Click "Resolution Center" at the top of the page.
You will have the option of:
Clicking the "Dispute a Transaction" button, or
Clicking the "Report a Problem" tab and then clicking the "Report a Problem" button.
Select "Item dispute" and click "Continue."
Click "Find transaction ID" to search for the transaction.
Click the transaction ID.
Click "Continue" and follow the instructions.

Please be sure to carefully read all instructions and conditions.

Amanda

Hi andrucko,

I have escalated this issue for you.

Amanda

Hi boatman,

I cannot discuss accout specific information in a public forum. In order to assist you, I recommend you contact us by telephone at 08707 307 191.

Amanda