PayPal Jason's dashboard

PayPal Jason posted an update in PayPal on November 16, 2009 18:27:

PayPal Support @ Get Satisfaction is Unavailable Until Further Notice. Help Resources in the Update.

Please read the following message carefully:

If you have a PayPal customer service need, please use the following resources:

1) The Contact Us link, found at various locations on your PayPal account. This will allow you to submit an encrypted email or speak to someone by phone. These are the only venues in which account specific information could be discussed.

2) The PayPal Help Center provides a searchable database of frequently asked questions and information about PayPal products and features.

3) PayPal's Community Help Forum at www.paypal-community.com allows you to ask questions of your PayPal-using peers and search for answers provided by others. You will need a PayPal account to participate there.

As updates become available, we will provide you with information on when more direct support will return to Get Satisfaction, most likely some time after the new year.

Thanks,
PayPal Jason & the PayPal Community Team

PayPal Jason posted an update in PayPal on November 12, 2009 13:20:

PayPal Help Unavailable from 11/13-11/15 2009. Alternate contact details in update.

Please note that PayPal support will be unavailable from Friday, November 13th through Sunday, November 15th. Messages received during this timeframe will not receive a response. If you have a customer service need, you can work with PayPal securely through the Contact Us link on your account overview page (or on our Help page even if you don't have a PayPal account). If you have a question you'd like to ask of your fellow PayPal-using peers, a community forum is also available at www.paypal-community.com.

PayPal Jason replied on November 12, 2009 13:13 to the question "Paypal issue" in PayPal:

Hi phuynh10-

You're going to need to have someone discuss your card and the entry of the code in a secure environment. Please go to your PayPal account and click on the Contact Us link on your Account Overview screen. You will have the option to submit an encrypted email or speak to someone by phone. We can't discuss account specific information in a public forum like this.

Thanks,
PayPal Jason

PayPal Jason replied on November 11, 2009 15:44 to the question "Paypal issue" in PayPal:

Hi phuynh10-

The funds will post to the PayPal balance. And, if you make a purchase while carrying a PayPal balance, it will pull from those funds first. Please check your Transaction History. Is there a purchase where $1.95 was taken from the balance and the remainder was taken from another funding source you have on file?

Thanks,
PayPal Jason

PayPal Jason replied on November 10, 2009 17:08 to the question "How long does it normally take for a paypal Instant Transfer to be deducted from your bank account?" in PayPal:

Hi Troy-

The money leaves the bank right away. It takes 3-5 days to electronically post to PayPal. However, with Instant Transfers, the presence of a backup funding source allows the amount to be "advanced" to the recipient since we have a way to charge for the amount if the bank denies the withdrawal.

Thanks,
PayPal Jason

PayPal Jason replied on November 09, 2009 22:50 to the question "What is with the incessant holds and delays?" in PayPal:

Hi Tim-

If your refund amount is not in the recipient's PayPal balance, it is fully funded from their bank acccount, requiring a 3-5 business day window to post to your PayPal account.

Thanks,
PayPal Jason

PayPal Jason replied on November 06, 2009 14:45 to the question "Buyer(s) Re-opened Closed Disputes/Claims?" in PayPal:

Hi mseletestr-

Are there disputes in the resolution center being reopened, which shouldn't be able to be done (it's even noted in the tutorial)?

Or, is the buyer initiating a chargeback with their credit card company after the dispute with PayPal has been closed? I'd suggest if there isn't information in your Resolution Center that you reach out to PayPal directly, as this is going to involve the discussion of specific transactions.

Thanks,
PayPal Jason

PayPal Jason replied on November 06, 2009 14:42 to the question "Pending order" in PayPal:

Hi Mats-

Payments made by bank take 3-5 days to post to PayPal. An instant transfer of the funds is essentially an "advance" because PayPal has a backup funding source to claim the funds from if the bank rejects the transaction.

The money has been directed to PayPal on the 3-5 day path, and because of the cancellation, will post back to you as opposed to going to the seller's account when it reaches PayPal.

Thanks,
PayPal Jason

PayPal Jason replied on November 04, 2009 21:36 to the question "Restricted account - help!" in PayPal:

Hi Justine-

Australia has phone support through the Contact Us link on the account. Not knowing the business rules for Australia, I'd defer to agents with the ability to understand the regulations.

Additionally, PayPal may require documentation for disputes that occur outside of Australia which is why some of that information was requested. Please let me know what the result of your conversation was with the local CS representative.

Thanks,
PayPal Jason

PayPal Jason replied on November 03, 2009 19:27 to the question "Is there any solution to a closed dispute ?" in PayPal:

Hi Zayan-

We cannot reopen a closed dispute. At this time, you'll need to address the issue with the seller or seek resolution outside of PayPal.

Thanks,
PayPal Jason

PayPal Jason replied on November 03, 2009 19:26 to the problem "Account limited with no reason, I am in a horrible situation" in PayPal:

Hi Denis-

Your fastest option is to reach out to PayPal customer service for more information about the specific limitation via the Contact Us link on your Account Overview screen or in your Help Center. The steps to lift the limitation should be clearly outlined in your Resolution Center.

Thanks,
PayPal Jason

PayPal Jason replied on November 02, 2009 16:32 to the question "Is Paypal's Website Payment Pro service available in Japan?" in PayPal:

Hi jc.imbeault-

I'd suggest checking either the US Sales Number from the Business / Merchant Services tabs, or reaching out through the Support area of the PayPal Developer Community (www.paypal.com/developer).

These resources all go to specialized teams that can either help with business logistics (Sales) or integration (Developer).

Thanks for your interest in PayPal's products & services.

PayPal Jason

PayPal Jason replied on October 30, 2009 19:22 to the question "I am out of USA now, I got my limited today, How can i lift my limitation from my account. Please let me know." in PayPal:

Hi Fahidma-

The requirements to lift the limitation shouldn't change based on where you are and there are limitations of different kinds. Check the Resolution Center for the list of steps that must be followed. Of course, if it's asking for documentation that you don't have with you, like a utility bill, for example, the limitation won't be able to be lifted. You can call or email securely via the Contact Us link on your My Account page if you'd like to discuss your account in a secure environment.

Thanks,
PayPal Jason

PayPal Jason replied on October 29, 2009 19:39 to the question "Sorry, your payment won't go through. - PAYPAL SAID ITS OUR BEST SECURITY SYSTEM?" in PayPal:

Hi ArasYus-

Those options provided to you are not a guarantee PayPal will allow some transactions to go through and are independent of one another. In other words, #3 means that our security system will prevent some transactions no matter what. Options 1 & 2 are variables that may result in a successful transaction at a later time.

However, our security system may limit some transactions no matter what card is on file. It sounds like for the current transaction to the party you'd like to send funds to in the amount you've requested, the funds are going to have to come from a PayPal balance.

Thanks,
PayPal Jason

PayPal Jason replied on October 29, 2009 13:56 to the question "Debit Card in New Zealand doesnt work for payment" in PayPal:

Hi sir.andrew7-

I'd recommend utilizing the Contact Us link on your account to have your card issue discussed in a secure environment. You can choose from encrypted email or phone service that would allow any error messages related to the transaction to be discussed with you privately. We're unable to discuss account specifics in a public venue for your protection.

Thanks,
PayPal Jason

PayPal Jason replied on October 29, 2009 13:31 to the question "4-digit PayPal code... missing" in PayPal:

Hi Shakeer-

Your card statement refers to the monthly documentation you get from your credit company. PayPal wants to confirm you have access to the documentation provided by your credit card company for cards that you have registered to PayPal. For some companies, this is mailed to you once a month; for many companies, this information is available online.

In the future, please begin a new thread if you have a question about your account as this will keep everyone else on a thread from being copied on your specific advice.

Thanks,
PayPal Jason

PayPal Jason replied on October 28, 2009 20:27 to the question "Is the confirm charge removed if I never confirm it?" in PayPal:

Hi Gabe-

Confirming the card by entering the appropriate code results in a $1.95 credit to your PayPal balance.

Thanks,
PayPal Jason

PayPal Jason replied on October 28, 2009 15:59 to the question "Why is there a hold on PayPal refund?" in PayPal:

Hi MSgtSimon-

PayPal uses the ACH, Automated Clearing House, method of moving bank funds to help keep costs down for our customers. This means that your funds exit your bank and move electronically thorugh the ACH system for 3-4 business days prior to posting in PayPal. Once your funds post into the PayPal system, they'll be transferred to your balance at that time. You can learn more about ACH and how it works here: http://www.nacha.org/About/what_is_ac...

Thanks,
PayPal Jason

PayPal Jason replied on October 28, 2009 13:40 to the question "Paypal Unlimit Please help Employers." in PayPal:

Hi true1337alex-

There a number of different types of limitations on accounts, ranging from basic confirmation of identity info to reconciling reports from buyers or sellers of not fulfilling obligations.

You will see the steps required to lift your limitation within your account's Resolution Center, and those steps must be followed as instructed. The fastest way to have questions answered in addition to completing those steps is to have someone review your account in one of our secure customer service environments...encrypted email or by phone. You can find the Contact Us link on your My Account screen immediately after logging in.

Thanks,
PayPal Jason

PayPal Jason replied on October 28, 2009 13:36 to the question "Need help in retrieving refund from fraud seller." in PayPal:

Hi vadim.yeshkunov-

Please check your mailbox. You were contacted on 10/25 by PayPal's Executive Escalations team with a personal contact and an offer to assist with one of your concerns above. I am unable to share details specific to your transaction, but this message would include how to reach out for further personalized assistance. This would have come from Executive Escalations or a person named Cami.

Thanks,
PayPal Jason