Ryan Kelly's dashboard

Ryan Kelly replied on November 14, 2009 04:54 to the problem "No XML Sitemap? So what did I submit to Google and company?" in Pear Analytics:

Hi PJ,

I'm not sure I understand your concern or question. I checked your site and could not find an XML sitemap. You may have submitted one to Google, but our tool looks in the suggested place Google tells us to put it, which is in your top level directory. In your case, that would be cleanstar-homeandgardenworld.com/sitemap.xml, and right now that shows me a Host Gator 404 page. You may want to create your own 404 page for your site :)

We indicate in our tool that if you don't have one, how to generate one for free and how to submit it properly to Google. You can see the instructions if you click on the "more info" button to the left of the category.

Thanks for using Website Analyzer!

Ryan Kelly replied on October 08, 2009 15:59 to the idea "pear analytics should lead by example" in Pear Analytics:

thanks Rolando,

I just found some bugs in the application that is causing us to get a low score. We should be getting around a 79, which is in the top 95%.

Ryan Kelly replied on October 08, 2009 15:54 to the problem "report output error" in Pear Analytics:

Thanks Dennis! Looks like the CSS needs to change so it is able to change with the resolution of the screen.

Ryan Kelly replied on September 04, 2009 17:26 to the problem "Rude & Poor Customer Service" in Apple:

I think the issue here is that the while the Apple store's roving CSR's sounds good on paper, it doesn't work well in a very busy store. When there are a lot of people in the store, the CSR's who can check you out are hard to find, and they themselves do not know how to prioritize customers.

This happened to me a while back to where I waited about 20 minutes to check out with a $20 item.

Ryan Kelly replied on August 06, 2009 01:09 to the idea "Hitting escape in the emailadress dialogue" in Pear Analytics:

Sorry about that! That is actually a limitation with the lightbox.js feature. Looks great, but falls short on things like this ;)

Thanks!
Ryan

Ryan Kelly replied on August 06, 2009 01:08 to the praise "Nice Usability and usefulness" in Pear Analytics:

Thanks Jesse! We are in the process of developing a premium version of it. We're also going to have an affiliate program where you can make $$ on hosting our custom widget and getting folks to sign up for our premium tool through your hosted widget.

Ryan

Ryan Kelly replied on August 06, 2009 01:06 to the problem "URL to Analyzer report in Plaintext" in Pear Analytics:

Hi Jesse - thanks for the feedback - we've actually reverted to only a plain text email for now to prevent this.

Thanks!
Ryan

Ryan Kelly replied on May 31, 2009 19:14 to the problem "Move your feedback button" in Pear Analytics:

Ah....you're part of infochimps.....Phillip has been emailing the group.

Hope to meet you guys soon!

Ryan

Ryan Kelly replied on May 31, 2009 19:12 to the problem "Move your feedback button" in Pear Analytics:

Hi Joe....Good recommendation, I went ahead and changed it. Also noticed that GetSatisfaction changed the widget code to make it customizeable - way cool!

BTW - your name seems familiar. Were you a finalist for Capital Factory? I seem to remember a video with your name....

Ryan

Ryan Kelly replied on May 08, 2009 13:02 to the problem "Cannot return to a page." in Pear Analytics:

Thanks Gylon! We'll fix that today, but in the meantime, you can hit "Esc" to close the window.

Ryan Kelly replied on April 25, 2009 03:54 to the question "Widget Rejected B/C Preview Pane Too Large" in Widgetbox:

Hi Dave! Sorry for the delay, but I think I have a re-work that could work for widgetbox. I'd like to send you a mock-up though before I have it built so you can "pre-approve" it. Would you mind sending me an email from your account so I can forward it to you. My email is ryan [at] pearanaytics [dot] com.

Thanks!
Ryan

Ryan Kelly reported a problem in Gunn Pontiac/GMC/Buick on March 24, 2009 03:01:

Gunn GMC in San Antonio WORST Dealership - Do NOT buy there!

Gunn GMC San Antonio is by far the worst dealership to purchase a car in San Antonio. They have taken over 1 month to repair my vehicle, with no communication, and could care less when we get it back.

The people over in the Gunn Collision Center San Antonio (which is owned by Gunn Auto Group, but they will say it's a separate company) are rude and talked down to my wife. They sat on the repair for weeks claiming they couldn't get parts. They did not help us get a loaner for a week while we had family in town and needed our vehicle. (But they will let you take whatever you want for a couple days if you are going to BUY it!). That's how Gunn GMC San Antonio operates.

Point is they don't care. If they did, they would have helped us get through this problem with a brand new vehicle. Jerry Martinez in Finance was the only helpful person, but that was because he went to high school with my wife. The guy in service (Scott) was not helpful either. He puts in some paperwork on our tire warranty, and then makes us call to follow up on it! The guy in the collision center (Jay) is clueless and is rude. He laughed at my wife when she tried to explain how the blow out happened.

If I could sell this car now I would, and I would go buy a Lexus (like we should have). We will NEVER purchase a vehicle from Gunn GMC San Antonio ever again.

Ryan Kelly replied on March 13, 2009 15:15 to the question "Widget Rejected B/C Preview Pane Too Large" in Widgetbox:

Hi Dave! It's http://widgetbox.com/widget/website-a...

Ryan Kelly asked a question in Widgetbox on March 12, 2009 23:58:

Widget Rejected B/C Preview Pane Too Large

Hi! I got an email rejecting my widget because the preview size was too large. The reason I made it that large is b/c when you run the analyzer, it uses jquery to display various windows, and these windows fit within the preview pane I specified. Please let me know what to do

Ryan Kelly shared an idea in Mosso on January 11, 2009 01:12:

"Star" my favorites in control panel

I have an idea for the manage.mosso system, where you manage your domains and emails. I probably manage 30+ domains in one of my accounts, and I would like the ability to "Star" my favorites, or most frequently used. That way I don't have to scroll through them all, or do a search.

Also, you might consider using uservoice.com to let the community vote on what features they would like to see next. It looks like a killer app!

Ryan Kelly replied on December 18, 2008 17:23 to the problem "Initial Feedback" in Pear Analytics:

Thanks, Dave.

We'll take a look at IE 6 and 7. The Share This widget wasn't too slow, so we'll keep it for now. As far as Visitors per Month, I guess I will think of something better in the future, but for now, it will stay.

We implemented your suggestion re: the Get Clicky link.

Thanks for the feedback!

Ryan Kelly shared an idea in Overnight Prints on December 05, 2008 03:45:

Better error codes/messages would help a lot.

If your file(s) get rejected when trying to upload, instead of saying that the files did not conform to the specs, maybe tell us which one it didn't conform to. We probably uploaded 4 or 5 different types of files until the system accepted them, an din our opinion, they were all in spec. We weren't sure if the problem was the file type, the bleed, or what.

Ryan Kelly replied on December 02, 2008 04:31 to the problem "Problem with logo in Estimates" in ZOHO:

I figured out that using custom templates causes this issue. If I stick to the Classic Service template (which is my favorite anyway) then no issues!

Ryan Kelly marked one of Sivaramakrishnan Iswaran's replies in ZOHO as useful. Sivaramakrishnan Iswaran replied to the problem "Problem with logo in Estimates".

Ryan Kelly replied on December 01, 2008 18:57 to the problem "Why can't I turn off conversation threading in gmail; it's fatal for my business!" in Google:

can't someone build some kind of a greasemonkey thing to unthread the emails? Or, maybe we can ask the bettergmail FireFox extension people to do this?